This must really be exausting for you, I believe.
Just please hang in there and continue cooperating with the casino so you can withdraw all your winnings.
If there are any problems, please let us know, and our complaint team will intervene.
May I ask how long this is going on for?
Over 2 weeks now. I’ve managed to get my passport notarised and have submitted it to them, I guarantee they will just ask for another verification step.
If you feel that you need help from our complaint team, don't hesitate to submit your complaint.
We'll gladly look into all this.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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