RoboCat Casino - general discussion (page 8)

I sent it 3 days ago...I'm writing to the email to see if they have everything and it's being sent...no one is responding

Yes, I would try asking via live chat, but I think if they needed something else from you or didn't get it, they would get back to you.

If nothing happens in the next few days, you can open a complaint with us.

I currently receive payouts from RoboCat within 24 hours! I have a dedicated contact person who handles payouts!

You just have to become a VIP and then it's quick!

I was in loss at other casinos and they sent it the same day....in profit it takes 10 days, they revoked my access to the site because I wrote that I would file a complaint with the website where they own the license

Did they process your withdrawal? I won and I’m wondering if I’m gonna get any money from these guys?

Im not sure i thought so but there customer service sucks ass!

I don't know, I said I would report them to pacgor where they have a license... they blocked my access to the casino and now withdrawals and communication with them are complicated, they received payment details and nothing has happened for 20 days, while it takes a matter of 1 minute to send money

I think I've mentioned the complaint here a few times.

Please open it atthis link where our team will try to help you.

You've been waiting for quite a while and you probably won't be able to do much when you're blocked.

Did you ever recieve money from Robocat? I am from Canada and they’ve already asked me for more documentation to process my withdrawal. It’s been 5 days already.

No I haven't and I gave up on them.

Gave up after waiting for a long time and casino guru kept extending the time for them to reply.

I don't know how they have such a high review on here.

I kept getting asked for the same documents over and over.

Oh really? I’m having the same problem. I sent my bank statements that I only had from royal bank up until June 5. They said that wasn’t good enough. So I went to the bank today and got them to print me a statement until today’s date. Now I wait. Did you ever run into this problem with verification? I only get online bank statements like a week after month ends. So I won’t recieve my online banking statement for June until July 5th. I’m freaking out. I won like over 100,000.

From my experience with a few other casino's is they wanted proof it was my bank account and it had my name and address on it.

Not a problem as I didn't have to wait for the next statement.

I would send them proof of deposit from Gigadat which was good and I.D as well as utility bill ect and that passed verification.

Hope this helps and your able to collect your winnings.

Ok, well let’s hope I gave them enough information. I gave them 3 separate bank statements. Hopefully this will be enough. So stressful just trying to reclaim some of your winnings.

It was almost 5 weeks of going through all that.

I sent the same bank statements 6 times and because it took so long I was able to send the statement that did show the deposit.

I would like someone to tell how safe is that because after that point I realized I didn't want to deal with a casino like that and I'm not even sure if they have a license.

When I asked for help here like I said the time was always extended for them to respond and 5 weeks is a little long to me.

So I play the money and let casino guru know so it was marked as case closed.

I just couldn't be bothered anymore.

There are more trust worthy casinos to play at and I don't play online to much anymore because it seems like it's getting longer to be verified.

I requested a payout yesterday and received it today!

Robocat is one of the fastest casinos when it comes to payouts, but you need VIP status on Robocat

1 week ago today I won $10750 CAD and started the withdrawal process, got my maximum $750 per day and up to 3 pending withdrawals, it’s been 1 week and nothing has happened yet, my withdrawals have been pending and the chat and email give me copy and paste answers with no help whatsoever , they keep saying it takes within 3 business days for withdraws to be processed and we are at a week and nothing has been processed and talking to chat and the email they give you is like talking to a wall

I had the same thing for the first 3 payouts...then I was already in the black and the withdrawals started to slow down

I'm sorry! I've been playing with Robocat for about a year now... I'm also in the black on the website! But I'm having NO PROBLEMS!!!

How can I become a vip if I can’t get my money to deposit more money? I can’t even get verified because they take so long to get back to you and tell you what they need specifically. It’s been a week waiting to just get verified.