RoboCat Casino - general discussion (page 7)

Another casino [bonus crab] brother of many others, I was a robocat user, slow games that is why I closed the account that they themselves opened without my request and I had to repeatedly request its closure again, they are the same with a different name, do not expect your withdrawals in 3 business days or in 20 days like I am now suffering in VIPERWIN that does not return a single euro despite having obtained losses and losses in this house and if we add all the sisters a scandal of lost money. My recommendation is not to play these houses, you will have to beg for withdrawals and week after week will go by without receiving your money that 99% of users will lose it in that unfair period of time that they only do it so that you play it and lose everything without fulfilling anything of those 3 days of withdrawal, all their sister houses the same .... with complaints of withdrawals that do not pay users.

Good morning,

I've been playing at Robocat Casino for a few days now. I requested a withdrawal of 700 yesterday and am planning to request another 800 tomorrow. Since I've seen several comments about delayed withdrawals, I'm just posting this comment to see how long it will take me and, if necessary, what can be done.

Thank you

Okay, so we see that there is some delay in other players so let's see what comes out of it. Good that you wrote, we give casinos 14 days to pay a player and if they don't, you can lodge a complaint with us. 

So if it's close to that time and you still haven't had anything, definitely let us know. 

Good morning everyone, I wanted to know if anyone can help me. I requested a win on robocat casino on 04/30/2025 and as of today nothing is blocked. I would like to point out that I request every day and I also sent an email. Thanks for your help

Hello, the wait is quite long, what answer did you get from the casino? What do you mean when you say "I request every day", do you mean that you are informed of your withdrawal or that you request and cancel your withdrawal every day and do the same the next day?

You have already registered a complaint, which was a good step, so I hope it will be an opportunity to help you as soon as possible.

I have been waiting for 17 days but it still hasn't arrived. They look at how much you have on your player account. If you have little, they pay you out quickly. I won 7500€ and have requested a withdrawal of 1500€ but it still hasn't arrived. The main thing is that it comes.

A debit of 500€ that I requested on May 10th was finally paid out today.

Oh, all 3 amounts have been paid out. I just checked and it's working all at once. 😃

Great, so the first three withdrawals are fine, can you let me know how the others will go? I hope it will be faster but as you say, the important thing is that the money will come eventually. 😀

First experience with Robotcat:

Page structure and navigation - 4/5

Selection of providers - 5/5

Processing of payouts - 1/5

I made my first withdrawal of €500 (unfortunately, the limit for new players) on June 1, 2025, at 3:39:07 AM. It hasn't been processed yet, and I haven't received a KYC request.

Support is useless, only gives copy paste answers.

I will close my account after the withdrawal because of this.

I've never had to wait this long for my first withdrawal at any other casino. I'm a VIP at n1 and Platincasino, and I probably won't try any new casinos after this experience.

Hey, thanks for your quite descriptive post. According to what I've seen at this casino and what you can read from other players, you'll have to wait a bit for the money. 

Sometimes this is the situation and I would like to see you continue to give some updates on how the withdrawals are going. I believe you will get it but guess when I have no idea.

But if help is needed, we will be here and try to assist. 

I'll be waiting for another, hopefully positive, update.

Good evening, I have created an account on robocat. My winnings are €5000, obviously, and I can't take it all. I'm making a 500-500 withdrawal. Because I'm at level one, they asked for my identification. I've sent them since Saturday. We'll see them later. Now my withdrawals are blocked. I've sent the identification document they asked for. Do you think it's a scam?

Greetings, it's not a scam but a pretty common practice. The casino has asked for verification documents and now you will have to wait to see if everything is in order. You won't be able to withdraw your money without passing it positively. 

Also, weekends are usually not included in the processing time as most casinos don't have these departments available then, so I wouldn't include those. 

Try to hang in there and wait around.

I'll be glad if you give me an update then.

Good luck.☘️

I'm still waiting for verification in verification while my boyfriend who played on the same platform was paid because it was only 1000 €. I, who is more, am still being taken away every day from identification to identification. I'm tired. I'm thinking about filing a complaint with you and the electronic crime prosecution if nothing is approved because I've sent too many of my documents and I'm afraid for my personal data.

Were all the documents you sent them already approved, though?

Even if you file a complaint here, please know that our team will be able to intervene only after the 14-day time period, so keep us informed about how it goes.

I still have a request for a withdrawal from Robocat €500. From 3.6. ...11 days late, so he emphatically stated that they have 3 days in the conditions to withdraw the money. Let them keep the excuses that the financial center is overloaded, the money goes to others. I wrote that I decided to write a complaint to the website where they own a license. The next day they blocked access to the robocat casino. I still don't have the money in my account!

At about this time, I would have thought about a complaint with us, if I am honest to say so. It's getting to be 14 days that we give casinos to pay out. If they blocked your account and didn't tell you why, I wouldn't consider that fair of the casino either. 

So would you go ahead and open a complaint?

Napsali email:

Dear David,

In order to proceed manually with the withdrawal of your funds we kindly ask you to provide the following details:

Full Name (please include all names including middle names)

E-mail

Bank Account’s Owner name

IBAN/Account no.

Bank Name

Bank location (Country)

SWIFT/BIC

If you have any additional questions, please do not hesitate to contact us.

Best Wishes,

Support Team

Okay, so I would send it to them when they go to send the manual withdrawal. But obviously we have to wait for that for some time. Try to get it to them as soon as possible so they can send it. 

If you would like to file a complaint for sure, you can, but the casino usually pays the players even if there is a delay.