RoboCat Casino - general discussion (page 11)

Hello. Even though it may sound weird, as you can see in this thread, patience is the key. Some players are currently also experiencing unpleasant delays, which indicates that some others may sooner or later find themselves in the same shoes. 🙁 Unfortunately, there is not much that can be done at this moment, so please hold on.

You work in this casino

Is this a question, perhaps? No, I don't.

What do you mean passed? "Under review"? What is under review?

Step number 2 after its requested

I first created an account with robocat, deposited the first time and only made a small profit, requested a withdrawal and it took 6 days to receive it in my account. But recently I made another deposit with a bonus and managed to win a jackpot of over 5000 euros, I managed to play and complete the rollover of the bonus, I requested a withdrawal of 500 euros but the site closed my account, without explaining why. So let's just say that the site doesn't pay its users when they win a big prize.

Hey, that sounds like something worth investigating, so submitting the complaint was a smart move and I hope my colleagues will help you out.

I imagine your conclusion makes sense and demonstrates why the casinos should always inform players when something is wrong. If the account closes without a single word, what else is there to consider?

Latest update, they said my withdrawls are going to be processed anytime now. Let’s see if it’s done today or tomorrow as that will be 10 business days.

They also said that they were experience a high number of requests, this has been sorted now.

I guess only time will tell.

Keep us posted. I’m very curious. I’m seeing so many complaints im scared I won’t get my money.

We'll wait for the news from you here.

They haven't done anything since 6/18/2025

They all say the same thing.

Sorry and sorry is a continuation

I have the original request from 3.6 and...it's been more than a month now and today they wrote back:

Thank you for contacting our support team.

After verification, we are pleased to confirm that your withdrawal has been processed and the money has been sent from our side.

It may take 3-5 business days for the funds to be credited to your account, but this time depends on the payment method used and your bank's standards.

Hi,

It almost sounds like the worst is behind you. I don't remember what selection method was used, but I really hope it's a matter of the next few days at most.

Please let me know when the money actually arrives. Just to be on the safe side.

I can see that your complaint is still ongoing, and if you haven't heard anything new from the casino, soon we will try to get in touch with them to find out what is going on.

Just please mind the timer on your complaint, because unfortunately our complaint team has to deal with hundreds of complaints every day, and hopefully we'll get some updates soon. 🙏

Are you still in contact with the casino, though?

Yes I am but nothing

Has anyone here received a payment from the casino? I sent through my bank statement yesterday and they asked me again for the bank statement today. It’s an official statement from my bank. I have been waiting since June 18 for a withdrawal.

I haven't received the same, brother Frangos.

I’ve also been waiting since the 18th for withdrawals and still nothing