RoboCat Casino - Player believes that their withdrawal has been delayed.

They are delaying my withdrawal and keep sending me the same thing that they are trying to figure out what to do

Dear Tony2020,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Eventually you will intervene and we will see what happens.

They make fun of me every day, what should I do, I'm angry

Dear Tony2020,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, the problem hasn't been solved, I haven't received anything.

I'm waiting for something to happen from you.

Thank you for your responses.

• Could you please clarify if you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

They didn't ask me for kyc, I've made a successful withdrawal both with and without a bonus, but I finished the bonus normally, hacksaw le viking gate of olympus, these

You finally found a solution.

Finally you bothered them the casino we had nothing new

Thank you very much, Tony2020, for providing all the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tony2020,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear RoboCat Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have applied for a withdrawal from the 18th, 19th, 20th of the month and I have not received anything yet. I have sent them everything and they tell me tomorrow and tomorrow I have no representative from them to find him. I only have what else do you want

All I have is how to get him here.

Hello Tony2020,

We sincerely apologize for the frustration you have experienced.

Your request has been forwarded to the appropriate department.

We will inform you as soon as we have further information.

Thank you,

RoboCat Team

Finally, Attila, what should I do below?

Dear Tony2020,

Thank you for your message and for providing the details of your situation.

I understand your frustration regarding the delays with your withdrawals from the 18th, 19th, and 20th.

At this point, I would like to kindly ask RoboCat Casino to provide us with any relevant information and evidence regarding the status of these withdrawals as soon as possible.

Thank you for your cooperation.

Best regards,

Attila G.

Hello Tony2020,

Sincerely thank you for your patience.

We are happy to inform you that your withdrawal has scheduled and we expect to be executed as soon as possible. However, please note that transfers may take several business days to reflect in your account, depending on your bank’s processing times.

We acknowledge your patience and understanding, and should you have any further questions, please don’t hesitate to contact us. 

Additionally, we would appreciate it if you could notify us when the funds arrive.

Thank you,

RoboCat Team

Dear Tony2020,

We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

Dear all,

We have received confirmation from the player that the withdrawal has been successfully received. Therefore, we will proceed to mark this complaint as resolved.