Reputable online casinos?

Hello, I'm new here.

Unfortunately, I've recently had a not so good experience with Lucky Dreams. I'm not entirely uninvolved, because the credit card I used a long time ago no longer exists and was canceled because Berliner Sparkasse LBB ended its collaboration with Amazon and this payment method is no longer available. Every time I ask in the chat I get the same meaningless answers, telling me to be patient. It's been 3 weeks now and it's only about a withdrawal of 200 euros. There are 300 euros in total. Is that normal? And above all, do you know of an online casino that also offers live roulette and where you can be sure that you'll get paid out?

Hi there.

I'd say withdrawal should not take 3 weeks, even if verification gets involved. I recognize that the circumstances you described above have likely made your situation more difficult, but receiving quality care would probably make you feel like you have been taken care of.

Do you know we have a special team focusing on finding solutions for players in your position? To me, it seems you could use a helping hand, and since this feature we offer is completely free, I'd say you should try it.

The only thing you need to do is to click or tap this green link 👈, fill in all information describing your situation, and submit the complaint form.

Don't hesitate to ask here, if you struggle.

Still, LuckyDreams casino seems to be paying its due, it just takes some time 🙁, at least according to the user feedback and the overall Safety Index rating.

Based on your current situation, no wonder you seek decent alternatives. Do you live in Germany?

From my perspective, though, the best option is to play in GGL-licensed casinos. https://spielbankenspot.de/

Not only are these officially licensed casinos closely watched by the German jurisdiction, but any possible issue will be most likely addressed properly.

What do you think?

Hello and thank you for the answer. I'll wait and see. A day later, surprisingly, I got an answer from Lucky Dreams. I wasn't expecting it.

One more question about your list of alternatives. But none of these offer live roulette, do they? There is still no GGL-licensed provider of live roulette games? I'm very sorry about that.

That's why I probably need an unlicensed one. And I would be very interested to know whether providers there have proven to be particularly reliable when it comes to payouts.

I always have a certain amount of scepticism about "painted" roulette games, as I call them, even "virtual" ones in the casino. It should be a "real" coincidence

thank you very much

Greetings Ralph

And may I ask what they told you regarding the delay?🤔

Anyway, if you feel that the help of our complaint team is needed, don't hesitate to use the link Radka sent to you and file a complaint at any time.

It looks like none of these casinos have live roulette, as you say. I filtered that out and couldn't find it in any of them, unfortunately.🤷‍♀️

I hope that you won't have any issues when you decide to play at the non-licensed one. Please let us know how it goes with Lucky Dreams and if you need some help, we'll be ready to step in.

The live chat always, although friendly, put me off with standard phrases, saying that I should be patient, sometimes a manager has to look at it first, sometimes only a higher-up manager can authorize the payout. One day after I wrote in a new attempt that it was starting to look dubious and I had just heard better things about Lucky Dreams (I had already asked AI about it, who replied that Lucky Dreams was currently working quite satisfactorily), exactly one day later the May came.

However, it also says that if it is translated correctly (it came in English), the deposit amount will be transferred. That was only 20 euros. Now it is 300 euros. But since part of the problem was on our side too, that the credit card used was canceled and no longer exists and was in my wife's name, I don't want to complain. I can imagine that the rules with regard to money laundering etc. have become strict in the meantime, even if it is not a casino licensed in Germany. Above all, we now need a different payment and withdrawal method. This should follow in the next reply email. First of all, we had to send an email with the exact account details.

Lucky Dreams actually seems quite interesting. In addition to many slots and other games, there are also many live tables from Evolution and other providers. I only play live roulette and don't trust the "painted" things. Your site looks so professional, as if you know all the online casinos in the world 😉 - So until you came across an unlicensed online casino with live games that is said to act fairly and pay out winnings. You often see winnings of up to five figures and I can hardly imagine that they all get paid out this money without any problems.

Best regards

Ralph

So when it comes to reputable casinos that also pay out, I always recommend the Royal Partners Casinos, for example 1go Monro Legzo Drip, but my favorite is Starda, when I win there the money is usually in my account in less than 2 hours. You can also play live casino there, Bitkingz is also reputable by the way. And a new site that I haven't found here yet is Instantcasino, they also pay out very quickly.

Thank you very much

No problem, if you have any further questions regarding casinos, you can also write to me, as I already have some experience.

It is really strict nowadays when it comes to KYC and money laundering. You might be right. But I believe it is good, because only this way can players and the casinos be protected and safe.

I hope you will be able to receive your winnings soon. Make sure to let us know about it.

And when it comes to Lucky Legends, it is not that it operates unlicensed, as you said. They operate under the Curaçao (ANT), as you can see here 👈.

Hey, Thanks for your insides. Which payment method do you usually use at these casinos?

Also, for Instantcasino, our team is already working on its review, which will be published soon on our website. Stay tuned.😉

actually bank transfer in most cases

It is great that it works out well for you.👌

I wanted to get in touch again. I described the case with Lucky Dreams Yes. The credit card that was registered had been canceled because the bank had stopped working with Amazon. In addition, the card was still in my wife's name and the Lucky Dreams account was in my name. On Sunday morning I asked again and asked if I should send in proof again, i.e. the ID card for the name and place of residence of the person to whom the card belonged, i.e. my wife. Yesterday, completely unexpectedly and without believing it, I was transferred 60 euros. Actually, I had originally wanted to pay out 200 euros, but oh well. That had since been deleted from the transactions. I then asked again whether I could now use bank transfer as a new payment and withdrawal method. She wrote that she had checked it and that was the case. I took a screenshot of it first. I originally wanted to pay out on June 29th. From experience, I can only advise you to keep annoying, annoying, annoying and not give up. We'll see if things work smoothly with Lucky Dreams from now on. I'll let you know. Unlike the credit card, the bank account was a joint account

Hi, thanks for the addition. I hope that things will only get better now and if you manage to win here, the withdrawals will only get better. So you can use the bank transfer and there were no problems with the card since it was in the name of your wife ? Often casinos don't accept similar scenarios and most of the time everything should be in your name including payment methods. 🤔

The card was no longer available anyway, because the bank had done the project together with Amazon. At some point the card was canceled. The wife is the working person in our company and it's easier to get a credit card. The current account is now a joint account. So I'm hopeful that it will work now. I've also taken a screenshot of the statement. Just in case - I've only been paid out 60 euros so far. There's still 240 euros in winnings there. Fingers crossed. I asked KI about Lucky Dreams and the answer sounded quite positive. That there are currently few problems with payouts there. They seem to be quite reliable. The problem with the card came from our side. I don't want to complain too loudly. Hopefully everything is OK now.

I don't think that would be any complaining. It's more like describing your experience, which is perfectly fine. Sometimes it can happen that players are not sure and they need some reassurance. So if there is anything new let me know and I hope there will be no issues, either about the card or the withdrawal. If they do, feel free to write and we'll try to help somehow.

I'll keep my fingers crossed for you. 🤞

Another report on my case with Lucky Dreams. After they had transferred 60 euros once, after weeks of drama about the credit card, which was not only in my wife's name and had since been canceled because the bank had stopped a promotion with Amazon, they transferred 60 euros for the first time after I had to send another photo of my wife's ID card out of the 200 euros that I had already wanted to transfer. I specifically asked again whether I could now use the bank account to which they had transferred the 60 euros as a new means of payment and the hotline employee wrote last time that it was not a problem. After that I wanted to withdraw 200 euros from the remaining winnings of 260 euros. After waiting 4 days, they wrote yesterday evening that there were problems and refused. Just a reminder. The credit card I used to make the first deposit almost a year ago was in my wife's name because she is the working person in our company. The gaming account was set up in my name. The account balance was suddenly 0 and the winnings were withheld because it was not permitted to deposit in the name of a third party. That was also stated in the rules. So over 260 euros were simply gone.

In English they wrote:

Reason:

We would like to inform you that we found out that you had used a payment method that belonged to another person. Using the 3rd party's payment method is prohibited. You are allowed to use only those payment methods that belong to you and are registered only in your name. Due to a serious violation of our rules, we had to confiscate your winnings.

If you have any questions, you can always contact our support service, we will be happy to help you with any questions!

I never kept it a secret, I just didn't know any better at the time...

I have serious doubts as to whether Lucky Dreams can be trusted or whether it is just the usual drama when they are supposed to pay out.

Greetings to all

Well, it's a violation of the rules in every casino. When you register, everything should be in your name and especially the payment method. However, if you did not hide anything and told them right away and you even got the money, that is the €60, then I don't understand it so much. One employee tells you it's okay and then they take all your winnings. I would also recommend that you file a complaint with us, but I don't know where you would go with it because basically, like I said, it's a violation of the rules. The other thing is that if you decide to play anywhere, you should always report such things to the casino beforehand to reduce the risk of what happened to you here. If they tell you it's not possible to deposit and withdraw that way, then you know you shouldn't play there. Always screenshot everything so you have proof if they convince you it's okay and then accidentally take your winnings, because that wouldn't be okay. 

I'm sorry that you have to deal with this situation and I hope you get out of it and learn your lesson.