Rakoo Casino - general discussion (page 4)

I'd ask why you didn't come in sooner and let us know, and we'd try to help you. Do you have any screenshots or evidence that would help you now ? In cases like this I would recommend you to file a complaint with us but since it's been a few months and you don't know how your account is doing I don't know how it would turn out. It's your money you lost and if you haven't got any reasonable reason, then it doesn't seem fair to me. 

So let me know where you stand please. 

I already filed a complaint with you guys. There were 2 reason The other reason they didn’t wanted to approve my withdrawals without giving me a valid reason. I already accepted as a loss since I gambled the money away knowing they won’t approve it. But yeah I didn’t had any acces to my account and them ignoring me it’s hard to have some of kind proof to provide

Oh, I'm so sorry, I can see why we couldn't help you. If you lost your money in the end out of frustration, then there's basically nothing to save. In cases like this, even though I know it's difficult, you have to just keep your head cool and leave the money alone and wait if our team can resolve the situation. 

But after this whole incident, at least you know where you probably don't want to play anymore and your experience can be useful for other players. 

I hope you won't come across anything like this again and that everything will be better. 😕

Hello, I checked after several attempts and when I finally managed to withdraw, they blocked the account and said that it violated the casino's terms and I could not recover my deposited money.

Okay, and did they say what specifically you violated ? I think there should always be some kind of explanation, because if they take your money just like that, it's not right. 

I will wait for the answer. 

That's right, they made it very difficult to verify the account, when I finally managed to verify it, I asked for the withdrawal the next day, the account was blocked, I entered the chat, they told me that I violated the terms and that I couldn't get my money back

Okay, so if they didn't tell you anything specific that you violated and it's just this general, then I would probably proceed to step number two and open a complaint with us. Our team will try to help and find out what's going on. 

Just click here on this link ⬅️

Do you think you'll go through with this process ? 

i cant reach live support or email service for over 2 months, i want to close my account. This company should be shut down for their criminal activity of not providing customer service and being toxic and not thinking about gambling addictions.

If the reason for closing your account is a gambling issue, they should act promptly, for sure.

Have you stated the reason clearly to them?

Hopefully our complaint team will be able to help.

They dont have livechat and wont reply to emails.........

their bot chat gave a link to rakoo site but it forwarded me to https://cuscocasino.com/ , same issue there with livechat and email communication, its 0.

Is it not illigal to not reply to customers and they dont want to close accounts.

Have you sent them an email with a clear explanation that your request to close the account is due to the gambling issues, please?

It is very important how you requested the closure, you know.

yes i did, but what would that matter if they dont reply or have live chat.

It matters a lot, actually. This way we could be able to help.

If a player doesn't clearly state the reason, many times we can't do anything.

So, hopefully our complaint team will get in touch with the casino in order to get everything solved right.