We took a closer look at your issue and found some transactions in our system connected with the card you had mentioned.
In order to provide you further information we need to identify you as a cardholder.
Please provide:
- photo of your id;
- selfie with you holding your id;
- photo of the front side of this card with first 6 and last 4 digits and cardgolder name open.
All data on photos must be readable.
This is Grottobook
Do you think I should send it in? I think they mostly want info so they can set up an account on their site. You don't have to do a kyc to get a refund. It's not a big amount.
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