Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 404)

I’ve written to the following:

Falcora

Wintermads

Destream

Altpay

Quickbit/Goriwire

Has anyone had any success with any of these? I mean, the amount of deposits to those companies alone is over £70k but I’m willing to agree a settlement if the opportunity arises.

I’ve also emailed IGA for Santeda’s contact details as Velobet won’t respond to my emails for a statement of all deposits made.

Hello, I would like an opinion from the group.

I'm a resident of Portugal, I lived for a few years in France where the platform where I played was illegal and even blocked (in its own terms it says that France is a country where it is not possible to have an account in that casino).

I never used vpn, I played through the casino app

Can I ask for a refund of the deposits made during those 3 years?

Hello,

1) It all depends on how your deposits were processed by the bank (transaction names).

2) If you are requesting a refund through the bank, the maximum period for a chargeback is 540 days, roughly 1.5 years ago.

Thank you Ariana26,

I made the deposits using skril

Send me your email and I will give you some advice on the above mentioned matter, don't want to put too much on here but happy to share my experience.

Hey there! If you send me your email, I’d love to share some friendly advice on the topic, i don’t want to overwhelm you with too much information here, but I’m happy to share my experiences!

Thank you - missameliee@outlook.com

Could you please let me know what information you find on Santeda? I can't seem to pinpoint any concrete information, they appear to be a shell company from what i can tell without any actual offices.

I will do, if I can get anywhere. I’ve emailed Velobet directly and then IGA re Santeda and I’ll see what response I get. I was banned today (I assume this is because of my request to Falcora) but nothing has come through yet. I know there is a user in this group called Sutton who has had success and ended up with a settlement and NDA.

Will keep you all updated!

can i help me

Thank you. IGA? I'm struggling with Santeda/Goldenbet myself,they locked my account and stopped replying completely now.

Page 122 of this thread, post right at the bottom by Sutton. You may need to go back a few posts but that’s how he managed to get a refund.

Thank you, just fired them an email myself, will also keep you posted!

If you find yourself having any issues with Curaçao gaming companies or falcora finance listed on your bank statement, and you’re in the UK, it might be a good idea to reach out to your bank. You can ask them about Nucleus365 and their role in providing services to falcora finance, which is based in Canada. I've learned that Nucleus365 is actually a UK-based payment provider registered with the FCA, I would definitely reach out to them and let them know they have been involved in a illegal banking transactions and also get in touch with the FCA and file a complaint.

Ps. Make sure you get confirmation from your bank first before reaching out to Nucleus365.

Good luck.

^I’ve seen Nucleus365 mentioned a few times, how did you establish they were linked to Falcora? Are you 100% sure?

They are. Again, one of the accounts I paid into for Falcora, I did a check on the account and sort code and it’s linked to Clear Bank/Nucleus365.

Oh I see, thank you. I knew about Clear Bank but not Nucleus365. Good to know.

I’m not sure on legalities but their website does have this on it..

^ Isn’t it nice of all these UK-based banks and other payment providers to help overseas companies rip off UK residents? So thoughtful and patriotic of them…

That’s interesting but it was for £500, that would be about 1% of my deposits.