1 month ago
Good luck - The more people win the more the banks are actually helping, that should then lead to better results for all.
0
Good luck - The more people win the more the banks are actually helping, that should then lead to better results for all.
The main blocker is getting banks to raise, as others said banks don’t pay you the merchants do the banks just assist via chargeback. Yours is a hefty amount but I would if it were me and owed that much get back on and say you made a mistake, you suffer from poor mental health and this account wasn’t the gambling that’s a different bank but these are goods not received and then state what for. Although £40k over what must be a number of transactions may raise cause for concern.
I know a few have got the incorrect MCC logged with Mastercard but it’s rare and only really applies if you had a gambling block on
I got £2000 back with Wise they will raise them complain about it mine were declined then I went back to them then it went to in review then chargeback raised
Credit card as well ain’t they so the fact they ever said they won’t refund is a laugh literally in law that you cannot use a credit card to gamble with within the gambling act
Others have said the same lack of info etc. They must be the ones complained about most on here, go back goods not received and no authorisation emails/codes etc?
Tried everything, but unsuccessful.
Your dispute request regarding the following transaction(s) has been cancelled.
Why was it cancelled and what does this mean?
Your request was cancelled because you didn't provide us with any evidence that you attempted to raise your query with the merchant first, before raising a request with us.
We are obliged to process disputes according to Visa and Mastercard rules. Those rules state that Revolut can only initiate a recovery process for a customer if the customer attempts to address the dispute directly with the merchant first.
As a result, we have closed this request and won't be pursuing this claim any further.
Maybe email merchant state no goods received then send onto Revolut, you only have to try you don’t need a response. Mastercard state that the delivery date must be supplied on a chargeback if not then you must wait 30 days. Your probably over that but just make up a delivery date for digital items it’s the same day, Chase tried to delay me on that section of the terms
Like Paul and I said there is no magic formula but you just keep trying until you win. Sounds like you are giving it a good go though, fortune favours the brave as they say…..
Maybe email merchant state no goods received then send onto Revolut, you only have to try you don’t need a response. Mastercard state that the delivery date must be supplied on a chargeback if not then you must wait 30 days. Your probably over that but just make up a delivery date for digital items it’s the same day, Chase tried to delay me on that section of the terms
So the angle I would take there and double check it’s from the expected date of delivery state it should have been delivered this month that bypasses the expired date of 3 months or whatever it is.
If they cannot be contacted go back to Revolut explain and log goods not received they literally have to raise that and FOS would back that. Money gone from account, you cannot contact as no details. Then ones you can contact if out of time state delivery was due now so well within time again
I fought them for a few weeks then copied in the fos and they then put them in review then raised then after that it is 45 days I got the refunds a few days after this
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.