profit of the month

Hello everybody!

Is it actually legal for a casino (Snatch Casino) to advertise a monthly prize of €10,142.80 on its homepage, even though this was not paid out at all?

Hello,

how do you know that the prize was not paid to the winner?

Are you the not-so-lucky winner yourself?

Yes, exactly! I made the win but it was canceled by the casino due to the bonus terms!

Well, I think that you always have to follow the rules. Can you paste the casino's explanation, please?

(preferably in English, so I can read it, thank you)

I have already filed a complaint

Well, I can see that this is another "Player’s attempt to self-exclude from the casino has been overlooked." kind of complaint, but no email from the casino or PrintScreen concerning the unpaid winnings can be found. 🤔

Do you have any, please?

No, I haven't, because the casino hasn't paid out a cent to date! they deleted all profits! up to 500 euros! and the payment has not been processed for days

Ok, it seems like we do not understand each other pretty well.

You started this thread by posting about unpaid tournament wins. Then you informed me you submitted the complaint. The complaint start"

"As I could see there are already tons of complaints about this casino on the internet! I hereby submit another one as the casino refuses to self-exclude me (due to my problem gambling)! I also complain about the bonus policy (8000 euros were simply deleted)!"

I asked you to provide a screenshot showing that the casino does not want to pay out the tournament prize only to find out that the complaint is about failed self-exclusion and deposit bonus.

Well, I'm lost.

So, I will wait for your complaint to develop further, don't forget to answer Kristina about how much you deposited while taking the deposit bonus, please.