PokerStars Casino - general discussion (page 3)

Yes, so you are basically waiting for a classic document approval. As Radka said, most of the time casinos don't do these processes over the weekend, so you will have to wait even though I know it's not pleasant.

Anyway, since you've received almost everything, I wouldn't worry too much, that is, if I understand correctly that you've received 14k. In that case it will probably be a matter of time before you get the rest.

If on the other hand you didn't get it, then we'll have to wait for the check, because it's often normal for a player to be verified with a big win like that.

I will keep my fingers crossed. 🤞

No 14000 is on payment in process

430 blocked on their website

I wrote it wrong

I am waiting for €14,000

And 430 is blocked on poker stars

I also thought it was like this it's okay. Nevertheless, what I said still applies and we can stick to it. I hope the verification process goes through without any issues and you get your money.

If something unpredictable happens, I'll be here.

I created an account 15 days ago, sent the documents they asked for, then sent more, but while they told me the documents were correct, they didn't verify them and I can't make a withdrawal.

I have sent what they asked for and they tell me that I have to wait due to the volume of work in the department that is doing the verification. 15 days!!!

Hello, I was looking to see if you have filed a complaint and from what I saw, you have. You did the right thing because we give casinos exactly 2 weeks to resolve both withdrawals and KYC when necessary. I think that is enough time for the documents to be approved and even though they were, I don't understand why the verification was not successful. 

Are there still some documents you have to send or not? Did you ask what specifically is the reason for not being verified? 

Anyway, our team will be here now to try to help you.

We'll see what happens.

The problem was resolved a few minutes ago. Thank you!

Thank you very much for the good news! I'm glad it is over for you.

In case you ever need something else, we will be here 🙂

Hello !

I made two deposit and i dont get to my balance. In the help center nobody response. Please help me !

Do you mean that the deposit didn't reach your casino account? Right?

Have you tried to contact the live chat and the support by email as well?

What about your payment provider?Try to ask if everything is okay on their side as well, and let us know, please.