ForumCasinosPokerdom Casino - general discussion

Pokerdom Casino - general discussion

1 year ago by axsee
|
1835 views 14 replies |
|
1 year ago
If you want to discuss anything related to Pokerdom Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
1 year ago

I do not advise anyone. I am trying to withdraw funds, they blocked my account. Scams

axsee
1 year ago

That sounds serious.

Have you been told a reason for that?

Usually, in such cases, there is something that makes the casino think that account closure is the correct option.🤔

I checked the complaint and the problem seems to be your country of residence or the passport.

Care to explain further, please?

You wrote "Although I have passports of several countries and live in different countries. I told them I can provide the passport of the country in the jurisdiction, but they are not interested."

So, which country did you register as your country of residence, and which passport did you provide per KYC?

Maybe there is an explanation after all.

1 year ago

I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?

1 year ago

There is their answer:

Your account is blocked on the basis of the terms of the project 3.1.3.


3.1.3. You are a citizen of the following countries or jurisdictions: the United States, Ukraine, the temporarily occupied territories of the Donetsk and Luhansk regions of Ukraine and the Crimean peninsula, the United Kingdom, Iran, North Korea, Somalia, Syria and any of the legally associated territories with these countries. Persons residing or located in these countries are not permitted to open an account or deposit funds on the Website. We may make changes and additions to the list of such countries without prior notice. You are solely responsible for checking the list in a timely manner.


Where is Israel?

Automatic translation:
1 year ago

I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?

1 year ago

Hello there.

I understand your feelings. That's why I believe the complaint will help us uncover the whole story and suggest a fair solution.

1 year ago

There is their answer:

Your account is blocked on the basis of the terms of the project 3.1.3.


3.1.3. You are a citizen of the following countries or jurisdictions: the United States, Ukraine, the temporarily occupied territories of the Donetsk and Luhansk regions of Ukraine and the Crimean peninsula, the United Kingdom, Iran, North Korea, Somalia, Syria and any of the legally associated territories with these countries. Persons residing or located in these countries are not permitted to open an account or deposit funds on the Website. We may make changes and additions to the list of such countries without prior notice. You are solely responsible for checking the list in a timely manner.


Where is Israel?

Automatic translation:
1 year ago

Israel is obviously missing.

This makes me think the casino somehow applied "any of the legally associated territories with these countries.." instead. Just a guess.

As you said yourself: "Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country."

To me, it sounds more likely as the reason for such an issue. I would simply provide the Israeli passport without further offers.

Well, let's see what the complaint brings us!


Radka
1 year ago

Oh, what is there to think? They just found an excuse to steal the money. If you search on the Internet, there are a lot of reviews about such cases in this casino. Apparently they still pay for advertising to many sites.

axsee
1 year ago

I understand your approach. Sadly all those factors you mentioned lately are not entirely a kind of aspect we can somehow affect.

We are not one of those sites, so I can't comment on such advertisements.

I believe that the complaint was a good step, let's see what the casino will present. 🤞

1 year ago

They just said that I couldn't play from Israel either. Although it is not specified in their rules. Fraudsters.

axsee
1 year ago

That is suspicious, at least.

Please make sure to update your complaint. This is an important statement, and Nick should be notified. 🤔

1 year ago

How to update?

axsee
1 year ago

By accessing your complaint.

The first variant is through your profile:

Just click on your username here in the conversation and view the profile, then open the tab called "complaints"

file

Or you can simply open your account by clicking your avatar in the upper right corner:

file

This link here will get you there instantly:

https://casino.guru/pokerdom-casino-the-player-s-account-got-blocked-1


4 days ago

Hello! I can't log into my account, it says it's blocked.

They didn’t send me any email explaining the reason for the blocking.

The site support does not respond, they do not respond to emails either. I do not understand at all

reason for blocking. I put funds on withdrawal and the account was blocked.

I did not violate anything. There are $376 in the account

Automatic translation:
ritter5port
4 days ago

Hi, I'm sorry about this situation you find yourself in. I see that the casino gave you no reason, which is a pity because we don't have much to catch this way. 

Anyway, did you play here with any bonus? 

It's good that you filed a complaint when you don't know what happened. Our team will try to help you and find out what was wrong.

That's why we'll have to be patient now.

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news