PlayiO Casino - general discussion (page 4)

Hello,

Oh, I now understand that it was a call followed by an overview of the cashback. I just do not fully understand how the license fits in. Did you ask to close your account because you found out the casino isn't licensed in your country?

You see, unless you specifically declare gambling addiction, the casino will try to change your mind because you are a paying customer and the VIP manager is not supposed to lose you. To let you stay, the casinos use special deals and bonuses as the leverage. If I am correct, everything was fine until you won and subsequently submitted the withdrawal request. Which gets us to the situation that no one from the casino responds to you anymore and you have literally no idea what is about to happen.

In my opinion, the fact that you tried to close the account should be considered beyond this new situation, and I still think that the block may be related to the KYC process. However, I have no idea why it takes so long or why they have been ignoring you. How can a player verify himself without instructions or cooperation?

I hope the complaint will help.

Hello Radka,

You phrased that very correctly. That's exactly how it happened.

I hope so too!! Thank you

Wish you a nice day

Hello prokalis,

Sad to see things have not moved forward, though. I look over the screenshot you posted again, and obviously the chat operator completely ignored the part about the unpaid balance and responded only to the closed account. I honestly don't like the approach, but as we both know by now, it needs some time to get the complaint into a more direct stage. Try to hold on, please.

I asked Playio Casino for a refund of my stakes, as I was able to play despite my active OASIS ban. There was no response – not even to my request for my exact postal address.

Hmm, I would say that not every casino needs to have information about this list. There are many casinos where you could register because it's a list in Germany for casinos. So it is not possible to apply this ban to every casino where you can play outside this country. 

So if you knew you had a ban why did you go there to play?

Hello Jaro,

You're right. But sometimes you register without thinking or asking where a casino has a license, and then you check it after you've already deposited money. But Jaro, when you go to the Playio website, it doesn't say anywhere that they have a license. I did my own research and looked for information. Usually, most casinos have their license listed at the very bottom of the website, right?

I understand that, but the player cannot claim a refund on that basis, because by registering somewhere he confirms that he is aware of the terms. 

As for the license, it's as you say, it's usually right at the bottom of the casino page.

I found the text "license" at the bottom and when I clicked on it, there was information there. There is usually a list of which casinos are licensed and you can check that. I found it in the register, so they should have it.🙂

Ban.

I also have problems with withdrawals at playio and just like the other users here, playio comes up with the same explanation that you should be patient, but for how long?

Hey, that's a good question. My question to you is, how long have you been waiting? Was there anything you needed to do, like verify your account? 

I requested a payout on October 14, 15, and 16, 2025, but so far I'm still being put off and have to wait. Verification hasn't been requested. What can I do to finally get paid out?

For now, you'll have to wait. If the casino doesn't pay you within 14 days, you can ask our team for help and we'll investigate the situation.

If the casino doesn't need any documents, then I'm not really sure what they can do, but sometimes withdrawals don't take the shortest time.

In any case, I hope you get your money as soon as possible.

I would like to file a complaint. Playio is not paying out my winnings, and after repeated inquiries, I am constantly told that the finance department has to process it. No one can really help me. The withdrawal attempt was already made on October 25, 2025. What can I do? I don't have to verify my identity, and a withdrawal was processed for me some time ago.

Hello,

I imagine your situation is stressful, but do not worry, we will look into this together.

Could you please clarify how the withdrawal or withdrawals you mentioned appear in your casino account? Are those carried out as completed but have not yet hit your bank account, or are those still pending?

To me it seems like the casino is overly delayed with payouts and hence you have been waiting for quite some time. Am I close, please?

When was the last time the casino gave you an update, please?

Many questions, I know; believe me, I'm trying to help out.

Despite persistent payout problems, Playio is not being portrayed as disreputable! Withdrawals have not been processed since November 21, 2025. As with other players, the claim is that this is due to high payout volume. This casino should be shut down for fraud!

You really see it as a fraud if casino has many withdrawal requests at once? 🤷‍♀️🤔

One should see it as that players really have a chance to win, actually.

Well, I hope that you get your money soon, and if it lasts more than 14 days to get it, we will intervene.

If a website advertises a processing time of 3-5 days, but applications consistently take longer or are not processed at all, as is evident in most reports, then that's false advertising! Most players only received their money after you intervened – that's not exactly reputable!

I hope that you get your payout soon then and without our intervention. 🤞

I have the same problem with this casino. I've been waiting for my €250 withdrawal since November 20th. After the third business day, I checked in on the chat every day, but unfortunately, all I get are the usual AI-generated, copied standard answers like "We have too many withdrawals," blah blah blah.

I'll wait until Wednesday, which will be two weeks, then I'll open a case here. Please never play there if you expect your money quickly.

Still no payout! Pure fraud!