PlayiO Casino - general discussion (page 3)

Is your account already verified at this casino, please?

Also, when you look into your account, in what state are the withdrawals, please?

That's great news and are you still waiting for some money or did you withdraw everything? 🙂

good afternoon i've been trying to make a withdrawal at playio for almost a month now since 29/04/2025 and i can't do it at all i've already contacted the chat several times and also by email and i have no answer i don't know what i'm doing anymore they always cancel my withdrawal they say it's not his fault it's the processing but they don't solve it and now they treat me badly through the chat when i don't know the excuse they give me they even ask for a manual withdrawal and it's been a week without an answer and without being able to make the withdrawal.

Hey, in that case, great move that you started a complaint. No one would want to wait a month for a withdrawal, and especially when they never give you an update. Technical problems on the provider's side can occur or they should be able to tell you how long it should take, or recommend some other method. 

I see you wrote that they should do it manually and it already takes a week which is also enough I would say. 

That's the only problem and there was no need to verify? What payment method have you used so far? 

Hello! I requested a payout on Friday, May 30th, and only then did I see all the negative reviews. Is there anything I can do to prevent the payout from taking over three weeks? It's supposed to only take three days... I haven't received a response to my email, and the live chat doesn't work at all!

In my opinion, if the casino plans to delay your withdrawal, no one will be able to help you prevent it.

I'm guessing the other players shared their honest experiences, but I hope your withdrawal goes much faster.

Good evening, I have been trying for several days to find a solution with this particular casino and then they cancel my withdrawal and I send them a message and they replied that everything is fine. They called me again the next day when I made the money and told me that the verification was correct and now they are telling me that they sent me an email and I still haven't received it. What will happen? I'm afraid it's a scam. They keep canceling the withdrawal. I tried the bank and they told me that I can receive money in my account. The details I had entered were correct. Everything is fine. I tried to find a solution and talk to this particular casino and then they connected me to a different representative. On the phone they called me, they told me that I can also contact them by telegram and they didn't answer there. I tried the money on 27/5 if I'm not mistaken and they told me in a message that I would receive it on Friday or Monday. Today is Tuesday and I don't understand what they are telling me. You can't be such a serious casino that you can't withdraw 500 and 400 euros, unacceptable.

So, did they send an email to you regarding some documents that are needed, perhaps?

You should perhaps ask them to resend it if you haven't received the email, or they should explain to you what exactly is happening regarding your withdrawal.

Is there any information about it in your casino account, perhaps?

Hey, I see you've been waiting for the money for a week. If nothing happens our team will try to help you and contact the casino since you opened a complaint with us. But we give casinos 14 days to pay the player. 

I saw that you are already verified and I am not sure where the problem might be. It could also be as you say that they are trying to get you to cancel the withdrawal but I can't say for sure. But I definitely recommend to be patient and not to give up. 

If the casino did not pay and resolve the situation, they would get black points which would lower the safety index. 

So, even if it's not pleasant, try to hang in there and if you have any new information, please let me know. 

I hope you won't be waiting long.

Yes, I have also looked at it, that they answer quite late but so far they have all complaints solved, that is, those that we have rejected. I believe that this will be the case in your case as well. 

I will wait for news, hopefully positive.

Hello folks,

I have to agree with you all about the negative experiences. I deposited around 300 euros on Monday and then I changed my mind and decided I wanted to close the account. I wrote to support and asked them to close the account. About an hour later, an Austrian number called me. He said he was my manager at the casino and asked if I wanted to change my mind. I said yes and got a bit of cashback. I continued depositing 800 euros, made winnings of 3,000 euros, and when I wanted to withdraw the first 500 euros, my account was blocked. Since then, I haven't received any replies to emails from support, and the live chat refers me back to support. My question: Is there a chance to play there again and maybe withdraw some winnings? Can anyone help me?

Hello,

Simply put, I believe the support team should guide you through the withdrawal process. I anticipate that the first step in approving the withdrawal should be account verification. Some casinos automatically block accounts and then send instructions via email; however, from the player's perspective, this can be quite shocking and an unpleasant experience.

If I'm not mistaken, this is a relatively new situation; could you please tell me when you submitted the request? Based on what you wrote, the casino does not act very quickly, so I assume you will need to wait and possibly send a few email reminders.

Hello Radka,

I've been playing online casinos for about 20 years and this is the first time something like this has happened to me.

This happened on Monday, three days ago. I received no instructions at all. They simply blocked my account in the middle of the game.

Good day to you.

I have no reason to disbelieve you. I believe that closing the account abruptly, without a proper explanation, is a poor decision. Has anything new happened since your last post? I still expect the support team to actually provide you with assistance.

Well, just in case you missed my previous question, could you please tell me when you submitted the request?

Could you please tell me how long you have been without cooperation from the casino side?

Good day Radka,

The casino has cut off contact since Monday. My only remaining contact is with live support. They only give me pre-conceived answers, like telling me to be patient. Yesterday, for example, I received a response from live support saying it looked unlikely to reopen my account, and when I asked why, I didn't get a response.

Hello,

It seems that the casino is not convinced that everything was fine with your account. Can you show me the response you got, please? I want to find out why it appeared unlikely that your account would be reopened.

Anytime you feel something is not right, always back up such conversations by capturing screenshots, please.

Hello Radka,

I haven't received a response yet. I only have the request to close the account, and then the email that came later from VIP manager Linus with the cashback he had discussed with me over the phone. I think the whole thing only happened because of Linus, who persuaded me over the phone that I didn't have to worry about the license. I simply shouldn't have listened to him and should have continued depositing.

Should I send you the email requesting closure?