PlayiO Casino - general discussion (page 6)

Dear Casino Guru Team,

I hereby file a complaint against Playio Casino.

I've been waiting for over a week now for my winnings to be processed and paid out. Currently, I have several pending withdrawals totaling €1,500 (3 x €500). These withdrawals have been showing as pending or being processed for days.

I have contacted customer service multiple times. Unfortunately, I receive the same generic answers and excuses each time, without being given a specific payout date. Despite my inquiries, the situation has not changed.

My account is verified and I have received payouts in the past. Therefore, I don't understand why the processing is taking so long this time.

I request that Casino Guru review the case and contact Playio Casino so that the outstanding payouts are processed as quickly as possible and transferred to my bank account.

Thank you for your support.

Best regards

Dear user,

I see the complaint request submitted in the system. Good.

First of all, we give the casino 14 full days to resolve the problem; therefore, I ask for your patience. If the casino doesn't keep to the timeline, you'll get your own mediator assigned.

Let's stay in contact to see how things go. Is that okay with you?

Understood

Hi dear, they still haven't paid me.

That playio casino looks like is same provider like quickwin (where i pending withdrawal too) and also casino spinit (there paid me before all, but it take long time too)

Hi, case solved, thanks

I'm glad the casino paid you. 

Would you like to tell us more about what it's like at this casino? 🙂

Hello,

I would like to complain about the casino again, as two weeks have now passed and I have not received a single cent to this day.

I've been waiting for my payout for 14 days now, and customer service keeps giving me the same excuses without anything actually happening. This is completely unacceptable to me.

I am fully verified and have submitted all requested documents. Despite this, my payout has not yet been processed or paid out.

I request that my complaint be updated accordingly so that my payment can finally be processed.

Thank you.

Best regards

Hi, so what does the casino say to you since they haven't paid you yet? From what I've seen, you've already filed a complaint, which is good, and we'll look into the whole situation. I believe it will help. 

Hello, every time they have the same excuse: "There may be delays due to a very high volume of orders."

There's also a kid in the live chat who writes the same thing every time…

That's pretty common at casinos. But if you're already verified, I'd expect you to have received the money by now.

For now, we'll just have to wait and see how the complaint unfolds and what the outcome will be.

I already received a payment in February, so verification shouldn't be a problem, and my profile also states that no verification is necessary.

Yeah I know.

The thing is we have to be patient now, because I don't really know what can slow your withdrawal. If you are verified, there shouldn't be an issue. Maybe just the thing they already said, they have lot of withdrawals in a queue and we have to wait.

For now, we can't do more and we have to sit and investigate the whole situation.

Okay, I trust you and will wait with you.

Today it's been almost 3 weeks and I still haven't received a payment…

I know how hard is this situation but you should know you are not alone in this.

Our team is investigating.

Patience.