PlayiO Casino - general discussion (page 6)

Dear Casino Guru Team,

I hereby file a complaint against Playio Casino.

I've been waiting for over a week now for my winnings to be processed and paid out. Currently, I have several pending withdrawals totaling €1,500 (3 x €500). These withdrawals have been showing as pending or being processed for days.

I have contacted customer service multiple times. Unfortunately, I receive the same generic answers and excuses each time, without being given a specific payout date. Despite my inquiries, the situation has not changed.

My account is verified and I have received payouts in the past. Therefore, I don't understand why the processing is taking so long this time.

I request that Casino Guru review the case and contact Playio Casino so that the outstanding payouts are processed as quickly as possible and transferred to my bank account.

Thank you for your support.

Best regards

Dear user,

I see the complaint request submitted in the system. Good.

First of all, we give the casino 14 full days to resolve the problem; therefore, I ask for your patience. If the casino doesn't keep to the timeline, you'll get your own mediator assigned.

Let's stay in contact to see how things go. Is that okay with you?

Understood

Hi dear, they still haven't paid me.

That playio casino looks like is same provider like quickwin (where i pending withdrawal too) and also casino spinit (there paid me before all, but it take long time too)

Hi, case solved, thanks