PlayiO Casino - general discussion (page 5)

Hi, that's a good move. If they can't pay within 14 days, then a complaint will be justified. 

It's normal for them to have a lot of withdrawals, but it shouldn't take that long.

Didn't you need to verify your identity? 

That is not an update I hoped for at all.

Did you have a chance to communicate with anyone from the support or not at all?

It's all a scam! Which online casino processes so many payouts every day that there are constant delays? I requested a refund due to the lack of a German license!

Sorry to tell you, but I don't think you will succeed with this. They have it in their terms and every player should read those before depositing to any casino, actually. 🤷‍♀️

Hello, I have the same problem as everyone else here. I requested a withdrawal of €390 on January 31, 2026. It hasn't even been processed yet, with the explanation that many withdrawals are currently being processed. I've contacted several support staff members, who kept putting me off. Some said it was in the final stages, others said it wasn't. And yet another support team member said my withdrawal would be completed in two days, which was on February 4, 2026.

That's been a really long time, for sure.

Is your account already verified, and have you ever withdrawn from there before?

If you wish our complaint team to intervene, please file a complaint and explain the situation.

This is my first payout

and my account is also verified

If the money hasn't arrived by Monday, I will definitely file a complaint.

Hi dears, I too have problems with Playio, they won't let me withdraw money because my withdrawals are suspended.

and they tell me that I had to provide the requested documents and they want me to upload them in the section of my account, but they don't let me upload them there

so I emailed them but they don't reply and I can't withdraw.

Thanks for your help

Hi, if you have to go through verification, it makes sense to me why you can't withdraw the money.

By the way, when was the last time you wrote to them about not being able to upload the documents to the site? Just so I know how long they've been ignoring you. 

Hi, it's from May 30th

Thanks. We give casinos 14 days to process withdrawals and KYC verification, so if nothing happens, you won't be able to verify your account or withdraw your money, please let me know, and we'll be here to help. 

Jaroslav, thank you so much ❤️

Jaroslav, thank you very much.

ok thanks very kind, I love it!

Hi Jaroslav, the verification has passed but they still won't let me withdraw money.

HI

Hi, it seems that this morning they removed the withdrawal block, now I requested the withdrawal and we'll see.

Thank you

who is cashy?

from what i heard bc of my friends its a new casino and their doin a campaign where unfair situations faced by other casinos like not being paid out or what they check the case and reimburse people and help them i think its called the justice fund and all you need is proof and submit the claim on their website i think its great their doing that

The only thing I keep reading about Cashy on this forum is what a friend says. Every time I try to find a person who has actually been paid, complete silence comes. I imagine the whole idea sounds great. However, it's good to keep in mind that it's a casino operator, hence its marketing in the first place. Screenshot the way they present it and then ask AI how likely this is a transparent, fair campaign to all. In my opinion it's the best way to collect valuable data directly from players and, based on that, pay a few good ones for monetization-frustrated high-roller players to keep them spending at this new casino model. I still hope I'm wrong, but the site perfectly fits modern aggressive marketing strategies. It's actually not just one casino in this, as far as I know.

Great, so go ahead and make a withdrawal and then wait. We'll see how things turn out and when you'll receive the money; nothing should stand in the way now.🙂