PlayiO Casino - general discussion

If you want to discuss anything related to PlayiO Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi, I've been waiting since 5/28 to receive money from PLAYIO CASINO that I won, they said 3 business days, it's already passed and they don't say when they're going to pay, they just say they're late in payments, firstly, a casino that doesn't pay on time is pure pierced. Does anyone here know if this casino pays correctly? because I don't know him. grateful

Hello, according to our review this casino is still quite fresh and we somehow don't have enough information about it. 

Anyway, the only thing the casino told you is that they have a delay in sending money ? Did you need to verify here or was that not necessary ? 

I would add that casinos have 14 days to pay a player and if they don't, you can lodge a complaint with us. 

So try to be patient and if you hear something new let me know and if they ignore you then I would proceed to the step I described. 

They still haven't paid since the 28th that I placed the order, they said 3 business days, it's been 6, they told me on Monday that they are late in payments and that they apologize and today they told me that now it's only Monday to resume payments banking hours, Monday It's been 14 days, let me know here.

Try to be a bit patient and wait till monday, please. Hopefully, they will do as they said. Let us know then, and we will be ready to help.

on Saturday the 8th they asked me for my ID, I had already sent it before because I only play in casinos after the verification was ok, so I had already sent it before, today they said it would take another 3 working days because they only now got the document, they waited 14 days to request the document? and I have a printout that my account was already verified before the withdrawal request.

I would suggest a complaint here. If you see that it is going nowhere and you need the help of our complaint team, please follow this link. Let us know how you have decided, please.

Good morning, I received the money now, after 15 days, thank you for your help

Hey, what great news! Congratulations! I am glad that it finally worked out. It was worth waiting for, right? Are you going to stay there or move somewhere else now after this experience? Speaking of which, if you are interested, please write a review about the whole situation. You never know, it could be really helpful to others. Here's the link 👈.

I liked the house, but I don't play at houses that don't pay instantly, it's a shame

So that means this probably isn't the casino for you. But maybe one day it will get better and the withdrawals will be faster. 

Anyway, I hope you'll do well somewhere else. Feel free to write if you have more news. 😉

Good morning, I made a withdrawal of €500 on 01/28/2025 and the money still hasn't been credited to my account. Every day I ask them in the chat and they take me from day to day..... From what I see from the rating, you don't consider the casino very safe. Would you advise me to do something????

Greetings, I understand your concern about the withdrawal if the casino keeps telling you the same thing. I would point out that we give casinos 14 days to process withdrawals and if they are unable to send you the money within that time, then I would file a complaint with us and we will try to help. 

However, what did the casino give you as a reason or what did they tell you? Did you play with the bonus or not? Was it necessary to verify?

First of all, thank you very much for the answer, no, they never asked me for verification, nor did I use any bonus (neither the first deposit nor any), what they told me in the chat is that all of Europe has a problem with the cards, I can't understand......

I apologize for the inconvenience caused by the long withdrawal delay. We understand the impact this has had on you and want to assure you that after checking with the finance department, they have informed me that they are actively working to disburse the funds as soon as possible. Your feedback is invaluable and we appreciate your patience.

I can reassure you, they have been informed once again by my side and are working to process it as soon as possible.

I would be happy to personally help you with your question. However, access to financial information is limited on my side and therefore I cannot promise any time on my side. P.S. this is the last answer they gave me today just before the chat

Clearly the casino has given you a general formula, so you'll probably have to wait and see what happens next. I've told you what time horizon we give the casinos to pay the player, so hopefully you'll have the money by then. 

As for the reason itself, I don't really understand what they're saying. What the specific problem is with the cards I'd obviously like to know as well.

Hello, unfortunately, I also had a bad experience at Playio Casino. Today I requested my cashback online, and they said I wasn't entitled to it. That's not right, is it? It's for all players, and they don't want to give it to me.

I don't think that's right because it's not about a small sum... This casino shouldn't even exist.

Hi, so when you were supposed to get cashback, did they tell you why you're not entitled to it? Did you meet all the conditions to get it? 

Hello, I requested two withdrawals from Playio, once on March 3, 2025, and once on March 4, 2025.

According to the terms and conditions, processing takes three business days. Three weeks have now passed, and nothing has been processed yet. Verification on my part is also not required.

According to live support, there's a payment delay and I shouldn't worry. They've been telling me that for two weeks now. They're just putting me off. I submitted a complaint directly to support, but I haven't received a response.

I feel cheated.

Can anyone help me?

Kind regards

Hello everyone,

After contacting support again, the payout has just been processed. I'm now just waiting for the payment to arrive in my account.

I've filed a complaint about this case. Can I withdraw it or mark it as resolved?