Play Boom Casino - general discussion (page 3)

Yes, in that case I think you are right and if the casino wants to close your account they can do so, but I don't think it is right to just void your winnings. 

Therefore, it is definitely right that you have decided to file a complaint and our team will try to help you as it is quite unfair from my point of view. We'll see where we get and what we find out. I hope for a fair resolution and hopefully you will get your money back. 🙂

I hope so too. But for what I read they are not even responsive. So i think it will be a hard case to get them even to respond.

I read your case and I also noticed that you also had a complaint filed with us, but the casino did not address your situation and did not comment. That is why it has a pretty low safety index and if it does the same in other cases, it will be even lower. 

I guess I don't have to say I'm sorry you lost a lot of money because even if I am, there's obviously nothing more that can be done about it. The only positive thing about this situation is that the players have the opportunity to see how the casino has treated the players and decide not to deposit here. 

I hope you won't come across anything like this again in the future. 🙁

They didn't even respond to CasinoMeister which is a big gambling forum.

Sabine, I personally think you can say goodbye to money. If they ignore then you should know that they have no intention of giving you the money anymore. They did it to me too. I created many accounts and as soon as I submitted my name the account was ignored.

I think it's a shame for you, you say you saw my warning on CasinoMeister, but you still started playing on Playboom. What a waste.

Hey,

Yes, I think so too. But as long as I email them and I receive an automatic support email back, I am not blocked. So I remain hopeful.

Unfortunately I noticed too late that Paradise Casino is the same as Playboom and I only read about it afterwards. Otherwise I would of course never have started it. Casinosky is also theirs and it paid out nicely. That's why I started playing with them.

Not knowing that if you have a big win they will scam you.

By the way, I know a Dutchman who played at Playboom24 and drew the license card. If not have a KSA license. And after many emails day and night, he finally got his deposits back. But he really bombarded them with emails and out of nowhere he received an email with a deposit refund.

I also received those automated emails back, but they ultimately ignored me.

Gonna try it. 10,000 is a lot of money. And especially if they just steal it.

So I'm sorry that they didn't write you back even on the other site on which you filed your complaint. 

However, if Sabine has an open complaint with us, there is certainly no need to condemn this case just yet. Our team will try to help her as best we can and we will see where we get. 

For now, we will have to wait and see how the situation develops.

I firmly believe that she will get her money, but I won't get ahead of myself just yet. 

Playboom and Playboom24 including the casino that she played at don't care about CasinoGuru or any forum. They know that people with a gambling problem will keep on playing there even after a warning.

Yes I understand what you are saying and if the casino ignores the complaint it will get black points. This way I don't think it will have a good reputation and less and less people will deposit. That's what I would like to see. 

Yes as I can see they have never responded on any claim. So they will probably ignore it ones again. I hope for the best because its a new casino of their brand.

They themselves told me that they do not care about any casino forum, and do not work with them. Ofcourse I hope the best for you but I have a bad experience with these bastards.

Yea it doesnt look promissing.

They are also monitored by the gambling authorities:

Sarah Eternal SRL

https://www.casinonieuws.nl/online/kansspelautoriteit-vragent-curacao-om-hulp/

In this case casino sky.

Risk a fine of 600,000.

Let's hope that this deters them, what is annoying is that they only have to give you back the amount deposited.

Hi, Sabine did you got your refund back because i am wanting my deposits back.And asked them to pay back my money because they dont have a licence in The Netherlands.

I also wrote Playboom today that I want my deposits back, they asked me my name and birthdate, sent it to them. Haven't had any response, giving them a few days. I told them that the Dutch Gambling Authority is actively pursuing illegal online casino's operating in the Netherlands. We will see what they say/do.

I didnt but I know people who had a refund because of the no liscense thing. So keep sending them emails!

Wow at least they responded lol

Is the statement for your lost deposits or for your win?