Payout at Casino

Hello Casino Guru Team/Forum I have a problem and the Grandtheftcasino wants me to provide two screenshots as described in the picture. The problem is, on the one hand, I can't find anything where my name is in the transactions at Mifinity, the second is that I can't find anything on the page where I can enter email/name, etc. Direct screenshots can't matter what I've sent you so far corresponds to what you wanted .... can someone help me? All I can find on Mifinity is the transaction number but nothing with my name on it... I'm desperate, it's my bank account, my Mifinity account, etc. Someone please help me....

Hello,

sadly I'm not able to read what is written in those screenshots, because it's not in English.

I assume though, that the casino wants a mifinity statement showing that you are in charge of the account plus the proof of transaction.

If you are not able to provide a screenshot showing the account holder's full name (your full name) plus email and the transaction history showing the deposit. You should contact the casino to advise you further.

Maybe you can record a video to prove that the account is yours showing the associated card and the credentials somewhere in your account details.

Sadly I find that Mifinity has poor support, and no live chat available so I was only able to find out how to verify the card and bank account.

"What is an account verification document?

A bank verification form is a document used by financial institutions to verify account information. A bank or other financial institutions can use a bank verification form for account transactions. This form can help to confirm the borrower's related information along with the representative's verification."

How do I get an account verification letter?

To obtain a bank confirmation letter from your bank you may request in-person at a bank branch from one of the bankers, by a phone call to the bank, and depending on the financial institution, through their online platform."

First of all, thank you very much for the help, I already notice that Mifinity is a disaster... I hope that I can get my money somehow, whether it's via Mifinity or via a normal bank transfer.... it really can't be what's going on with this store... .. incomprehensible.

Yes, you want me to provide proof of the transaction with my name on it and the number of the transaction, but I only have the number without a name.... and if I have to prove email plus name, that's not possible on the Mifinity side either chance....

Hello,

I was afraid of this. It's only just recently when I realized that lots of players, especially from Germany, have to go to the bank personally to get proof of deposit for the casino. No way they can create a such statement in internet banking, so I can imagine that this is a similar design. still, I find it hard to believe that there is no way because aside from the nonexistent live support, this e-wallet is quite popular, so how do the others do that? 🤔

Have you tried the desktop version of the e-wallet as suggested? Sadly, I do not have my own, so I can't try that on my own.

So I sent them everything my account in the casino is verified but I don't get a single answer from Mifinity nothing I've been waiting for my account to be verified for 10 days..... that's incredible I've never experienced anything like this..... never really i don't know what to do anymore... it seems like my money is staying with them and i am not getting it

Hi there,

are we now talking about the Mifinity account verification?

I find video tutorials on the Mifinity YouTube channel, not sure how useful those are, however.

Have you been able to figure it out yet?

I'm sure once they have the required documents they will pay you out so don't worry 🙂

But I assume if you haven't answered for so long, it's resolved. 🙂

PS: Casinos can sometimes charge a lot more, which is why I would advise you to get used to it 🙂

It was only recently that I had to ask for very sensitive documents.

But that's the way it is, it's better to get used to it 😀

Continued success!