Old Havana Casino - general discussion (page 2)

Hmm, so I am afraid that a complaint will obviously be necessary in this case, since you keep going round and round and you have not received the money. I thought you would get the money after the last good news, but the opposite is true so far.

So you think you'll go ahead and file a complaint? 

That's really interesting. It almost sounds like the casino has some cap limit on the amount available to be paid out to lucky winners - which was exceeded some time ago...

I would submit the complaint anyway. I'd say you've been very patient.

Good luck for today, with the last contact before the complaint 🤞🤞

I don't think that if the casinos are honest this situation should arise. I'd say you've been pretty patient since you've been waiting a month, but I'm sure the final decision is yours. If you think you'll wait a little longer, if the casino informs you that they've sent you money, that's up to you, and if you decide to file a complaint, I don't think that would be a bad move either. 

Anyway, I hope that you will get it all from both casinos as soon as possible and no further unexpected issues will arise. 

Whatever you decide, be sure to let us know, and if you learn anything new, you can share that too. 

Good luck. ☘️

Sure, so if you give it some more time, we'll see if the casino provides an update on your withdrawal. Be sure to let me know how it goes. 

As for email, feel free to share or just briefly summarize what you've written here as well to keep communication on one platform and make it more efficient. 😊

I'd say it's good that the casino is still communicating with you. But does that mean you'll hold out and wait when you said the withdrawal is in the processing phase ? I have a feeling it's been a long time but like I said I'm not going to push you into anything. If you need help and you feel like you are going round and round, you can turn to us. 

Hopefully you will get the money in the next batch and everything will be fine.  🙂

Great news, so the casino didn't lie, but my opinion is that it took quite a long time.

Anyway, all's well that ends well, and the best part is that you got your money in the end. 😊🎉

However, in this context, I wonder if you will stay to play here or go to another casino ? 🤔

I understand that this is your opinion, but if the casinos worked like this then almost no player would ever win anything. Personally, I wouldn't play in casinos for sure because as you said the casino always has an edge over the player. 

As for the RTP, the casino can choose it for some providers but they can't change it as they please, since the games are on the providers' servers unless the casino has its own. Also in honest casinos you can see the RTP on the slots or if you have any doubts you can ask live chat.

Anyway, I got my answer to the question and that means that you should avoid it. It's probably best to stay with the ones that have disappointed you the least or you haven't had any problems in them. You will save yourself a lot of nerves in the future.  🙂