2 years ago
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Hello Zena.
That's unfortunate indeed 🙁. Well, in such situations, I usually recommend submitting the complaint. The issue is, we still give casinos 14 full days to fulfill the first withdrawals, just do give them enough time to verify the account, payments, gaming history, and so on,...
I'm sorry to say you need to wait a bit, I'm afraid.
Not the best advice, right?
I'm sorry to say that, but playing anything with RTP lower than 100% means losses, if the sum of all your withdrawals really surpasses the sum of your deposits it means, you are actually still the "winner"... Don't you think?
You know, it all depends on the combination of volatility, RTP bet amounts - partially on luck too.
I'm sure you've heard me saying: In the long term, casinos always win!
If the games are provided from the original source (servers) they are 99,9% original and genuine.
Better luck next time!
The slots and slot providers don't care if it's specifically you who won/lost or if it was someone else. Just imagine 10 players play the same slot and they make their bets. Everyone plays with 100 USD, so it's 1000 USD in total during the period of time. Then the slot will distribute 996 USD among them, but it will be distributed randomly. In theory, 1 player can win 900 USD, another one will get 90 USD, the third one 6 USD and 7 other players won't get a single win during their session.
That's an extreme example, but can you see the point? The slots need to distribute the money, but they don't care about your betting history. When I worked in an online casino, I remember a player who made the 1st deposit into the casino, 10 GBP. I remember the player won the jackpot of over 5 million pounds with the 1st deposit 😀
I'm shocked - like honestly!
I would never expect any casino to send a check when the funds are not available, or confirmed - or whatever..!
I feel for you, this is unbearable. I'm not sure whether this will be of any use but, the complaint is still available anytime! Good luck with that, I mean with both casinos. 🤞🤞
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