Odds96 Casino - general discussion

If you want to discuss anything related to Odds96 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

A rubbish casino, I won the bonus and made the damn deposit and they didn't give me the bonus, a crappy casino, I don't recommend it

don't throw money away

Sorry to hear that!

Can you provide me with your ID?

Most likely this was some kind of misunderstanding, as the bonus is credited only after it's wagered.

My deposit successful but not received my game account please help me 🙏 by odds96

Hi, I saw that you created a complaint about this. So our team will try to help you. According to the screenshots I saw, the deposits were marked as "interrupted" so did you get everything out of your account ? Did you try to write to the casino to see what the problem is and if they know anything about it ? 

My bank are saying this transfer successful in merchant account but not refund my bank account this amount successful in merchant account

Hello.

I want you to know you really don't have to respond to the complaint daily. At this stage it's not necessary.

Regarding Jaro's question, though: Your bank confirmed all the transactions were all fully processed, for some reason, the casino account shows different information.

Hence, did you ask casino support or chat about that? That's where I would start, at least.

Yes sir I'm considered with odds96 but not received my deposit please help me 🙏

I'm sorry for the situation you have to go through, but for now, there's nothing much to do but wait.

Veronika explained it in your complaint as well: "In cases of lost deposits, we typically allow up to one month for the transaction to be investigated by the payment provider, or for the funds to be credited to the casino account or returned to the player's bank account. Therefore, I recommend waiting until August 19. If you do not receive your deposit by then, we will proceed with the resolution of your complaint."

I hope everything will be fixed soon. Please let us know whenever you have any updates.

Dear Jaiveer,

Thanks for highlighting this case.

As you already know, we asked you to provide a passbook as proof of payment, as we were not able to identify it in our system. We triple-checked with our Payment Provider and found nothing, which is why we asked for the passbook so we can make one final check with the bank.

Please provide the passbook to support@odds96.com, and we'll be happy to continue our investigation.

Sir Ji I have submitted my bank statement at least 10 times, I have given the screenshot at least 10 times and then I have sent the bank statement again, every time they ask for the statement with a new update, I have given all of them and in the end when they decided that now they will pressurize me by asking for some new thing or the other, I have given the file and the bank statement again, my duty is 250-300 km away from my home, I go home once in a year, I went home a few days back, they asked me to go to my home branch after going home, I went to the bank at home, the bank people are saying that this deposit has been successfully credited to the merchant's account, the bank is saying that we cannot do anything to get it back because this deposit has been done by the customer himself in the merchant's account, or the customer asks why I did not get the service, he is saying that the bank cannot do anything in this, the bank can tell that this deposit has been successful, then I went to my duty and after troubling me so much, now I cannot go to the home branch, when they I was told to go to the bank sir, I am saying that I am under a lot of mental stress, please get my money back to me, I will be grateful to you, these people have troubled me a lot, I have become so troubled that I will commit suicide someday, please give me my money, do not trouble me, I am folding my hands, give me my money in front of odds96 people, sir, otherwise I will commit suicide by writing your name someday, later in India, my family and population will take care of it automatically, you people, this is me, I don't know how many people like me will be troubled by you people, you people have to save those people also from companies like you which are not paying people's money, casino guru, please help me, you save me, get me my money, guru I will be very grateful to you in casino, please help me

I saw that you wrote the same thing in the complaint. While you have it open we will try to help you but I see that the casino is also trying to do what is necessary to assist you in some way. When you say you sent what you needed to send, what is the problem ? Did you send it to the email they recommended ? 

Please help me 🙏

Hello,

As far as I can see, not just our resolution center but also the casino representative are both currently trying to help you. You're not left alone; don't worry.

Just a single question, please: Have you provided the passbook to the casino as requested? Did you send it to the email they recommended ? 

I bet this is quite important now. 🙏

Please help me 🙏 give me my deposit 🙏 🙏 🙏

I believe it is appropriate for you to begin reading our responses.

I have given them everything, I had told them to tell me whatever they needed, whatever they said, I provided it again and again, then I went for duty and I am going home after a year and from now on they will ask me to go to the bank again, so sir my home branch is very far, now I will not go there again, sir please I am very much troubled, please help me, I have gone to the bank many times on their insistence when I was at home, now they had also said that get it in writing from the bank, so when I went to the bank, then the bank people said why should we give it in writing, we have told you, the payment has been successfully deposited in the merchant's account, more than this the bank people also said that you have made the payment yourself, you will not get any refund, the bank said ask the place where you have transferred the money why I did not get the service, please help me

I have sent them an email as well

Sadly, but nothing useful was provided, so we can't continue our investigation.

Ok sir, thank you, you do not want to give me my money, I have provided everything to you, beyond this the bank is also refusing to help me and you are also refusing, you have put me in a lot of trouble, you people now do not want to help me and the bank people have also refused to help me, you repeatedly asked me for many things, I had provided you everything