Nine Win Casino - general discussion (page 2)

Great thanks for the reply. So I see that you have verified yourself successfully and therefore it would be good if you also told Kristina about it to the complaint. Just click on the link that Radka gave you in her previous reply. 

From what you describe, it will probably take some time because I notice that you did not get any further.

However, if nothing changes, our team will try to help you as best as they can. In the meantime, you will have to be patient and if you learn something new, don't hesitate to let us know.  

Hello Radka, sorry to bother you, but I need to contact Jozef, I have sent him emails throughout the month of July and he has not responded, I have this email from him: jozef@casino.guru Is he still working at casinoguru? Since I'm all the. July writing to him and he doesn't respond, could you please give me some information, I would greatly appreciate it. 😊

Hello, sorry to bother you again, but I'm already worried because I need to communicate urgently with Jozef, I've been sending him emails throughout the month of July and he hasn't responded, I have this email from him: jozef@casino.guru Is he still working at casinoguru? Since I'm all the. July writing to him and he doesn't respond, could you please give me some information, I would greatly appreciate it. 😊

Hi, on what basis should the casino give you a refund please ? Can you tell us a bit more and why do you mention that once the money was supposed to come to you, then you were told that you wouldn't get anything and now it's like that again, that you should get it ? I'm a bit lost about this situation, so could you explain it a bit better please ? 

I also see that you have already opened a complaint, so let's see if we can help you. Veronika is waiting for your answer, so it is enough if you use this link and give it to her. 

I will also wait for your clarification. 

Hi, I've written to him so I hope you'll hear from him soon. Anyway, would it be possible for you to create a new thread next time where you post similar things ? This is for the casino in question and what you write has little to do with any experience from there so please if you could it would be perfect not to keep writing somewhere else that you need to contact him. 😉

Okay then, thank you for the reply. I see you're doing what enough players have been doing lately. I also noticed that you were promised refunds so I understand why you are asking for them. I hope you will get the rest and you won't have similar problems. 

So if anything changes, I'll definitely be here and you can update me. 

Is this another casino where many problems to withdraw but 0 to deposit? I have friends who are putting off withdrawing profits.

Well then, if your friends have problems with the withdrawal, let them write and describe what's going on. We will try to help if we can. 

Anyway, do you have the same situation here or not ? 

Hi I’ve been closed my complaints say I haven’t responded I withdraw got declined as crypt curancy 485.00 I have no money and need my winnings it’s disgusting and now my complaint been closed because I haven’t responded I have responded analso I’ve responded to the casino it’s self I’m struggling with this it’s realy upsetting me

All I want is my 485.00 to pay for few things then I’m ddone with all this I have a life n can’t sit here fbegging for my winnings no fault of mine and this is nearly 6 weeks I withdraw my money

Hi, first of all, why doesn't the casino want to pay you out ? Did they tell you any reason ? 

I would also move on to the complaint. From what I've seen, you haven't responded in two weeks, that's why it was closed. If you say you answered, where did you answer? 🤔