As I said, let's wait for Peter and he will let us know if the casino has provided relevant evidence or not. It's not good to get ahead of the situation and pass judgement.
Peter has some difficulties and he was injured so maybe it will last a little bit longer for him to reply.
But I hope it will be only small delay. 🙂
Please show this to peter. I have tried everything but my complaint closed without any help. Why no one help players ? how i can make a deposits into non existing email accounts. At least help something . Do not help them completely. I have produced more evidence than them.
I am not worried about $477 but i do care they are stealing my winnings .
I thought i will get some help from Casino guru but i am completely disappointed and felt like i wasted my one month . You guys knew from Day 1 i have 2 accounts.
I'm sorry how it turned out, unfortunately Peter couldn't have done more for you. Apparently in some cases it is possible to help in such a situation, but from what I have seen this was not one in which it would have been possible.
Opening two accounts is a violation of the rules in any casino, but I think on the other hand the casino might be allowed to change at least something in the future. But the problem was that both accounts were used for playing and depositing. Personally, I would not open the other account in case of any mistake, but I would ask the casino what can be done to make it right. If nothing, then I wouldn't play there because mistakes can happen, as it was in your case. If it can't be fixed, then I would consider that there may be further problems in the future.
Also, please do not share screenshots with your personal details, you never know who can misuse it, so be careful.
I did that and deleted the screenshots where you had personal information.
As far as help is concerned, unfortunately it won't be possible. Since the rules have been broken, it is not possible to get the deposits back.
Although I'm very sorry, it won't be possible to do more, but definitely take this as a lesson to learn for the future. 😥
We don't get paid if the complaint is not resolved.
We support fair gambling, but players also need to be aware of what is and is not allowed in the casino. It is not pleasant to experience such a situation, but it is important to realize that a situation like the one you had is a violation of the rules everywhere, and in any casino, even the best, the same thing would have happened to you. If you played on both accounts and the casino proved it to Peter, there was no choice.
When several mediators make the same decision, there's probably something to it.
The review was rejected on the basis of the complaint because the user review was published on the basis of the complaint and was linked to the complaint. So if complaint ended up as unjustified, the user review was rejected because of that.
Do you know the meaning of review?
Review have nothing to do with Complaints.
You eat food From Restaurants, You have right to give review.
Like here i have used N1 Casino service . I have right to give my opinion.
In my review i can write positive and negative about business.
In complaints means something went wrong and 3rd person have to enter and resolve the issue.
Looks like you guys have lack of knowledge.
Search on google . do not say again we are right here again.
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