Hello,
as i still haven't received any reply or confirmation from the MGA and the complaints about the casino are piling up, i would like to file a complaint on this page. Is this still possible? It would be enough for me if future players are well informed about what is happening in this juice shop.
Best regards
Hello,
I'm sorry for the delay, I fell ill. Sure thing, just click this link for submitting the complaint.
Let's what happens. 🤔
Hello, up to now nothing has happened. No feedback and no answer.
I would like to enlighten all players that there are criminal structures that influence the whole thing. For this I would like to recommend a documentation that is quite up-to-date for player protection and the education of all new players. Consider your health. I have suffered and no one should ever suffer like this again and support such structures.
PLEASE WATCH THE VIDEO
https://youtu.be/frjtFXDKeOM
Hello there.
I will add a link to your complaint - let all players see the casino was unresponsive to our attempts. 🙁
What truly heats me up is that the MGA is also silent.
I think it's normal because the Maltese regulator seems understaffed and overwhelmed. They are under enormous pressure from corrupt and criminal mafia structures. I can imagine that there are over 10,000 unsolved complaints that are purposely ignored. When the entire government's economy depends on revenue, then cartel-like operations are to be expected to sustain the country's economy. However, the financial authorities of Italy and Europe are now behind and will soon hold accountable those who justify these outrages with illegal activities and an arrogant ignorance.
If that's true, I'm looking forward to seeing such a positive uprising with my own eyes!
Players should be heard by the licensing authority.
new information!
After several complaints and phone calls (also to Gammix), I submitted another complaint to the MGA yesterday and received an answer today and a direct link to https://eadr.org/de/. This is a B2C license, so the eadr.
The dispute was briefly summarized there and we will have the case resolved within 90 days. You are welcome to reopen the complaint within 90 days
Greetings together
Just make sure you keep us updated. I'm curious if you manage to get it resolved. I'm also very surprised you received an answer from MGA within 24h.
Haha Gammix abandons touchcasino. Just change the mailbox quickly so that I and other players can't get anything back legally. You deserve everything but life without joke I wish everything but no turnover...
Hello, could you briefly fill me in, please?
I'd like to understand what has actually happened. Concerning the email, originally it was different, correct?
Could you also share the former email address? As I can see the complaint is still in status waiting for the regulator's decision, seems to fall to the AEDR, right?
Thank you!
Gammix Ltd. verkauft touchcasino an Starscream ltd. Das passiert zufälligerweise nach dem ich mehrmals bei der MGA und der EADR meine Beschwerde eingereicht habe. Eine Bestätigung hab ich von der EADR erhalten.
Dear Sir/Madam,
We acknowledge receipt of your e-mail.
Please be aware that a dispute resolution by EADR Ltd. depends on whether the other party accepts being part of the dispute. In the case of traders, this means that they must accept to be engaged with EADR Ltd. Please be advised however, that in any case, it is within EADR Ltd’s discretion to determine whether or not to accede to your request.
For further information on EADR Ltd’s ground of refusal, you may refer to the Rules of Procedure on the following link: https://eadr.org/rules-of-procedure/
In light of the above, we kindly ask that you allow us the necessary time to evaluate the information sent to us and send you our primary feedback. In the meantime, we kindly ask that you refrain from further requests on the particular case in question so that we are able to revert at the earliest.
Best regards,
EADR Ltd
Ok, thanks!
And the emails showing that "Haha Gammix abandons touchcasino"? This is what I was interested in too. Though I might understand incorrectly...
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
