Mexplay Casino - general discussion

If you want to discuss anything related to Mexplay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good afternoon, I would like to know your point of view or opinion with all the experience that supports it.

Mexplay has raffles, initially 2 monthly, it was not expensive to pay for 1 entry.

Due to the negative result they have had with the Mexican market, they have been changing their methods or strategies, to see which one works best.

My personal question regarding this, I know that the casino can do, undo, modify, cancel, or anything they can think of, because they stipulate it, or they anticipate with that protection.

But would it be fair that if someone purchases a ticket, paying with real money to participate but on the basis that the casino does not achieve the objective, they simply change the date and subsequently begin to give away the tickets to players from other areas as a recharge benefit? WILL IT BE FAIR? I know they can do it and they did, but I think it is counterproductive, they have lost clients instead of gaining.

Firstly, I'd like to express my appreciation for Mexplay Casino's diverse game selection. It's always a pleasure to explore the array of games available and engage in thrilling gaming experiences. Additionally, the bonuses and promotions offered here are quite enticing, and it's great to have a forum where we can delve into these offers and their terms.

Moreover, discussing payment methods is crucial for a seamless gaming experience. Whether it's depositing funds or withdrawing winnings, understanding the options available is essential. It's reassuring to have a place to seek guidance or share experiences related to these transactions.

Furthermore, addressing issues with our accounts or seeking assistance with responsible gambling features is vital for maintaining a safe and enjoyable gaming environment. Having a platform to discuss these matters fosters a sense of trust and transparency.

The Mexplay platform has unusual alternatives in Mexico regarding tournaments. It undoubtedly has a very good batch of machines, the withdrawal process is quick, an issue that we always look for.

Enter a number more positivisms that I could add.

However, in Mexico we are characterized by service, quality and warmth of attention. I am a merchant and businesswoman, and I attribute my success mainly to the sincere interest in satisfying that need of my client, in one way or another.

Simple detail that this casino does NOT have, leaving all the good things it may have undervalued. Personally, I lose all interest no matter how much a company offers if it does not value the customer. I never played there again.

Ignoring you, not paying attention to you, zero interest, and to add to that, they do it robotically. UNACCEPTABLE

It should be noted that it was not based on one situation, there were several with different filters and always with the same pattern.

-----PERSONAL EXPERIENCE ONLY-------

Hi, I would also be of the opinion that this is counterproductive and that the casino stands to lose rather than gain if it continues to do things like this. However, as you mentioned, it's up to the casino itself what path it takes, and if it's going to be that, I think it's probably going to be a no go zone for you. 

Anyway, If I may ask, is this a significant change in date ? 

Hi, of course different things are important for every player. You of course mentioned as a positive, for example, the fast withdrawals, or batch of machines.

But as I noticed, the main important thing for you is the approach to the player. Is that the main reason why you don't want to play in this casino anymore ? For me personally it would also be one of the major things, so I'm not blaming you. 

However, is there anything else that you liked about the casino alternatively what was a negative for you?

Thank you for taking the time in the interaction, I would define it not so much as an approach, because they have that, try that when you log in the chat activates itself, with a question if you require something in an automated way, of course this only the The programmer knows it because the advisors don't know about it.

For me it is very important that the experts are trained and know either their service or product, here it is null, as a player one acquires certain knowledge on the subject, and now even more so with the endless alternatives that there are online. and well, in Mexplay I found the lack of this, and apart from not knowing the general information of the platform, which does not necessarily have to be memorized, but rather understood and knowing how to use every tool they have, They do not pay attention, much less Note the interest in support, with their robotic responses it is difficult not to notice this.

Regarding your comment, in total agreement about the different issues that we look for in a casino, that is why I was commenting on my opinion which is based on my personal experience.

I don't play and I wouldn't play, because in interaction with staff, whether by chat, email... it's disappointing every time, so no, I've already checked it more than once, and there's no need,

Reading and taking into account that I did not answer about something additional good or bad, YES... in my opinion, they have in some promotions, not in all of them, a rollover, or volume of play that is quite acceptable and not as crazy as on other sites, without However, the negative thing is that their promotions, outside of the first 3, each with its respective deposit, are very bad, perhaps absurd... who, tell me, are you going to want the additional 7 percent in non-redeemable credit of course, of the deposit? minimum of 600 SEVEN PERCENT, I mean... and I don't make any comparison but we know that it is currently offered online, in addition to this, accepting bonus and with that everything is over, it stands out not being able to make a withdrawal taking this promotion until the requirement is met, They ask so much for so little. NO, they don't have good promotions.

Their loyalty program or for VIP clients, well if you have the level, it is acceptable, so it means reaching that hahahaha --- But if there is no level, THERE IS NO BENEFIT, I don't want everything for free either, but they give you 17 pesos, in your birthday,. I mean,.... 1 time a year... maybe not your best client, but 17 pesos, no thanks, they better not even put that in, it would be better.

Yes, of course, no one is obliged to play either, and I won't, but I already purchased it, so I have to wait. I couldn't answer your question about the date, because there isn't a date yet.

Thank you for mentioning the most social aspect and also the most tricky part of the online casino business!

If you ever find the casino with excellent customer service, and well-trained chat operators, please - let us know 😉🙌

Allow me a question: - Is this raffle free or paid? We always say once the player takes a risk with own real money all rules and conditions must be clearly stated without hidden traps.

It is a paid draw, and yes... they of course have their terms and conditions for their protection, already stipulating that they can make modifications, cancellations, etc. whatever they want. there's not much to do

Yes, yes, I understand. They have it figured out according to what you say. Anyway, as you mentioned above, we will have to wait and see where the case goes from here. I'd like it to have a happy ending for you in the end. Would you let us know if you get any new information please ? 🙂

Of course yes, at the moment the casino still does not respond to my messages via email.

and in the same way, here they reject me if I want to post a review, due to similarities, that is, I don't understand with whom if there is only 1... and if that were the case, I imagine it is because of the similar situations that we have, that is obvious

Thank you. Of course, if our system picks up similarities with other user reviews it may not be a problem right away, because players often have similar problems. 

However, it is important to note that one user review is always allowed per account. We always try to keep user reviews unbiased and genuine. So if we suspect under our system that this is not the case, we will reject the user review. 

Well, I'm honest, but I think for some reason they don't want to disclose many details about this casino, my reviews are not authorized, due to similarities... so I changed the color, size and weight, they are still not approved... I don't buy it This is because there is a lot to say about it but I respect him. I share with you that they have finally set a date for the long-awaited draw, after more than half a year.... there are still 40 more days to go hahaha.... greetings

Please do not take my comment below as being reported in a buffoonish, sarcastic or rude manner, I do not write with that intention.

As you mention and I affirm how pleasant it is to have a space to exchange opinions, ideas, ways of thinking.

My quote is with all due respect.

But I would like you to tell us in more detail the attractive promotions you mention, if we are talking about the same platform, personally, I only liked the ones corresponding to the first three deposits.

Later, and to mention something that I remember not exactly, the birthday boy is given 16 pesos or a very similar amount. There is another promotion that I remember that when you recharge - a minimum of 500 mxn - 8 percent is added. I prefer not to accept a promotion like this, because I must also accept, as everywhere else, terms and conditions, which seem a little absurd to me, complicating my game and possible profits by using these amounts below, very below, an average bonus.

But in any case it is nice to know that if you have good experiences on this site, I would have liked it too. I normally try to contribute to businesses in my country, or as in the case of Mexican companies with foreign investment. But for me, without being so demanding, it didn't hold me back.

The famousism

-TO PROVIDE QUALITY SERVICE- it only remained as a welcome phrase to copy and paste.

I hope I don't offend, I greet you cordially.

Allow me to specify that the problem with your user review is not bound to color, size, or weight. If you wonder why your user reviews are rejected, it is because they are the same as someone else's. Are you sure you have not created several accounts on Casino Guru through which you have tried to submit more than one review?

I am totally sure that I have not created more than this account, but if it were true in any case, I suppose 1 review would be taken into account, and excuse me but the only one that is public is that of Ms. MAESQUIVEL07 and I assure you that I am not I.... let's forget the case, the same players on this site will prove me right later, as for you, my congratulations and thanks for this space.

But it seems that too many similarities are found in user reviews. Since they are similar and they are in relation to one casino, I think it raises suspicions. 

Of course, you can always write an opinion like you wrote here, but almost identical user reviews from several accounts I believe are not necessary.