Our expert casino review team has carefully analysed Mexplay Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Mexplay Casino scored a Below average Safety Index of 5.7, which makes it a suboptimal option for most players in terms of fairness and safety. Read our Mexplay Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index of Mexplay Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Mexplay Casino, we meticulously evaluated and analyzed the Terms and Conditions of Mexplay Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Considering our estimates and the factual data we have collected, Mexplay Casino appears to be a small to average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Mexplay Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
Taking into account all factors in our review, Mexplay Casino has scored a Safety Index of 5.7, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Mexplay Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Mexplay Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Mexplay Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found no relevant complaints about this casino.
Mexplay Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
So far, we have received only 1 player review of Mexplay Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Mexplay Casino company data and licenses
Mexplay Casino is owned by Producciones Móviles S.A. de C.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Mexplay Casino has a gambling license in Mexico.
Win and withdrawal limits, payment options
Mexplay Casino accepts deposits via 31 payment methods. This includes: Neteller, PaySafeCard, VISA, Mastercard, PayPal, Todito cash, Teleingreso, Bank transfer, SPEI, 7-Eleven, Alsuper, Banorte, Benavides, OXXO, Cash deposit, Del Ahorro, PayCash, Bodega, Calimax, Circle K, Comercial Mexicana, Soriana, BBVA, Paynet, Sam's Club, Waldo's, Walmart Pay, Scotiabank, Prepaid Card, Farmacias del Ahorro, Carnet.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
MXN 50,000 per day
MXN 1,500,000 daily net win limit
MXN 1,500,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Mexplay Casino.
Language
Website
Customer support
Live chat
English
Spanish
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Mexplay Casino, account management, withdrawal process, etc. We would say Mexplay Casino has an average customer support based on the responses we have received during our testing.
Slots and casino games at Mexplay Casino
Mexplay Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 47 casino game providers are available. This includes NetEnt, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Playson, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, 1X2 Gaming, Booongo (BNG), Relax Gaming, EveryMatrix, Betgames, Ortiz, Smartsoft Gaming, TVBet, InBet Games, Skywind Group, Caleta Gaming, Spribe, OneTouch, Zitro, Expanse Studios, Kiron Interactive, 3 Oaks Gaming, CQ9 Gaming, Kalamba Games, Revolver Gaming, Super Spade Club, Games Global, SlotMill, Vivo Gaming, Hacksaw Gaming, Mplay, Ruby Play, Allbet Gaming, PGsoft (Pocket Games Soft), PlayStar, XPG (xprogaming).
Bonuses and codes offered by Mexplay Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Mexplay Casino in our database, listed in the 'Bonuses' section of this page.
Note: In case you are looking for more information about this casino's bonus offers, visit our Mexplay Casino bonuses page.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(31)
Payment methods (31)
Withdrawal limits
per month
Mex$1,500,000
per day
Mex$50,000
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Language options
English website
All languages
(2)
All website languages
EnglishSpanish
Only Spanish customer support
Only Spanish live chat
Game providers
Show all
(47)
Game providers (47)
CASINO SCREENSHOTS
Positives
24/7 Customer support
Wide selection of game genres
Mobile casino application for iOS and Android
Negatives
Limited responsible gaming options
There is a maximum daily win limitation
Interesting facts
Casino is targeting Mexico
The company focuses on both casino and sports betting
Browse all bonuses offered by Mexplay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(1)
User reviews of Mexplay Casino
This is a place to share experience with Mexplay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The service is bad, the staff is abruptly unaware of the area, so at the moment their solutions leave a lot to be desired
El servicio es malo, el personal desconoce abruptamente el ámbito, así que por el momento sus soluciones dejan mucho que desear
Inefficiency of staff in chat and support. There is NO other additional line of communication
Ineficiencia del personal en chat, y soporte. NO hay otra linea de comunicación adicional
Safety Index explained
Safety Index of Mexplay Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mexplay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.7/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
Low win limit: Mex$1,500,000 / day (net win)
Complaints about Mexplay Casino and related casinos (2)
