Ivana started her career in social work administration with the aim of making the world a better place. As our Casino Analyst, she is now focused on adding new casinos to the Casino Guru site. Ivana ensures that our list is always updated with accurate information to help players make informed gambl...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Ivana F.
Author
Ivana Fabianova
Casino Analyst
Ivana started her career in social work administration with the aim of making the world a better place. As our Casino Analyst, she is now focused on adding new casinos to the Casino Guru site. Ivana ensures that our list is always updated with accurate information to help players make informed gambl...
Our expert team set out to review Mexplay Casino from all angles. We used our casino review methodology to find out what makes it tick and where it misses the mark. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Mexplay Casino has Very low Safety Index of 3.2, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria. Dig into Mexplay Casino with the rest of our review and see if this casino is right for you.
Safety Index of Mexplay Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Mexplay Casino, we meticulously evaluated and analyzed the Terms and Conditions of Mexplay Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Considering our estimates and the factual data we have collected, Mexplay Casino appears to be a small to average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Mexplay Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Mexplay Casino has landed a Very low Safety Index of 3.2. We highly encourage players to avoid this casino and seek out one with a higher Safety Index.
Terms and Conditions of Mexplay Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Mexplay Casino to be mostly fair.
Note: You can find our specific findings from the T&Cs review by clicking here.
Player complaints submitted about Mexplay Casino
Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.
We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 12,966 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Mexplay Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
So far, we have received only 2 player reviews of Mexplay Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Mexplay Casino company data and licenses
Mexplay Casino is owned by Producciones Móviles, S.A. de C.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Mexplay Casino has a gambling license in Mexico.
Win and withdrawal limits, payment options
Mexplay Casino accepts deposits via 24 payment methods. This includes: Neteller, VISA, Mastercard, Todito cash, Bank transfer, SPEI, Paynet, Superama, 7-Eleven, BBVA, Alsuper, Banorte, Benavides, Circle K, OXXO Pay, Cash deposit, Del Ahorro, PayCash, Bodega, Calimax, Comercial Mexicana, Sam's Club, Waldo's, Walmart Pay.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
MXN 50,000 per day
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. The table below contains information about the languages at Mexplay Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
We reach out to the casino's customer support as part of our review to check how helpful they are. Good customer support is always worth having. It can make a real difference if you ever have issues with your account, withdrawals, or anything else. When we tested Mexplay Casino's customer support, we found it to be average.
Slots and casino games at Mexplay Casino
Mexplay Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 50 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Playson, Ezugi, BGaming, GameArt, Endorphina, Habanero, 1X2 Gaming, Booming Games, Relax Gaming, EveryMatrix, Betgames, Smartsoft Gaming, Atomic City, InBet Games, Indigo Magic, Spribe, Gamomat, OneTouch, iMoon, Expanse Studios, Kiron Interactive, Revolver Gaming, Mascot Gaming, Vivo Gaming, PlayStar, PG Soft (Pocket Games Soft), JILI, VoltEnt, FC, Ortiz, TVBet, Skywind Group, Caleta Gaming, Zitro, 3 Oaks Gaming, Kalamba Games, Super Spade Club, Hacksaw Gaming, Mplay, Allbet Gaming, XPG (xprogaming).
Mexplay Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
As of right now, our database holds 1 bonus from Mexplay Casino:
100% up to Mex$5,000
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Producciones Móviles, S.A. de C.V.
Operator
Producciones Móviles S.A. de C.V.
Established
2022
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mexplay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
Mexico
Verified
Unfair terms and conditions
Wagering requirement on all deposits is significantly higher than necessary
Explore the game selection available at Mexplay Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Mexplay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Mexplay Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(24)
Payment methods (24)
Transaction limits
Withdrawal limits
Mex$50,000
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
MXN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Live chat
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Customer support:
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Live chat rating
Subpar
Based on 5 tests
Date and tester
Rating
04 Aug 2025
Ivana F.
Subpar
30 Jul 2025
Igor P.
Subpar
07 Nov 2024
Natalia J.
Subpar
13 Feb 2024
Jean S.
Bad
03 May 2023
Natalia B.
Subpar
User reviews
User reviews of Mexplay Casino
This is a place to share experience with Mexplay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 2 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 1 year ago
It's a scam. They're dedicated to stealing your money and your confidential information for identity theft. The Segob permit they "operate" with is suspended for being linked to the mafia. It's not a safe place to gamble; you'll lose your money. If they win, they'll ask for confidential information (photos of your cards on both sides showing the CVV, your INE, your bank statements, and selfies) to steal your identity. DON'T FALL FOR IT! They ask me to send information about a virtual card I no longer have to "verify" it, or else they won't pay me. I told them it was a virtual card and that it no longer appears. They told me to send them all the aforementioned information from the other cards I used, and then we'd "check" the other card. I told them the other card couldn't be verified because it was virtual, and I changed it. They told me, "Oh, no way, there's nothing they can do." It's a SCAM.
Es una estafa, se dedican a robar tu dinero y tu información confidencial para suplantación de identidad. El permiso Segob con el que "operan" está suspendido por estar relacionado a la mafia. No es un lugar seguro para jugar, van a perder su dinero. Si ganan les van a pedir información confidencial (fotos de sus tarjetas por ambos lados mostrando el CVV, de su INE, sus estados de cuenta de banco y selfies) para robar su identidad. NO CAIGAN! A mí me piden mandar info de una tarjeta virtual que ya no tengo para "verificar" o si no no me pagan. Les dije que era tarjeta virtual y que ya no aparece, me dijeron que les mandara toda la información antes descrita de las otras tarjetas que utilicé y después "veíamos" lo de la otra tarjeta. Les dije que de la otra tarjeta no se puede verificar porque era virtual y la cambié y me dijeron que pues ni modo, que no se puede hacer nada. Es una ESTAFA
Nothing
Nada
It's a scam
Es una estafa
They are dedicated to identity theft
Se dedican al robo de identidad
If you win, they don't pay, they put up obstacles and ask you for confidential information.
Sí ganas no pagan , ponen trabas y te piden información confidencial
Their Segob permit has been suspended since 2013 DGAJS/SCEVF/P-06/2005-TER because they are related to the mafia
Su permiso Segob está suspendido desde el 2013 DGAJS/SCEVF/P-06/2005-TER porque están relacionados a la mafia
• 2 years ago
The service is bad, the staff is abruptly unaware of the area, so at the moment their solutions leave a lot to be desired
El servicio es malo, el personal desconoce abruptamente el ámbito, así que por el momento sus soluciones dejan mucho que desear
relatively fast withdrawals
retiros relativamente rápidos
Inefficiency of staff in chat and support. There is NO other additional line of communication
Ineficiencia del personal en chat, y soporte. NO hay otra linea de comunicación adicional
Discussion
Mexplay Casino discussion
Discuss anything related to Mexplay Casino with other players, share your opinion, or get answers to your questions.
Casino Guru
We want players to understand gambling.
Casino Bonuses
Mexplay Casino bonuses
Browse all bonuses offered by Mexplay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Mexplay Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(24)
Payment methods (24)
Transaction limits
Withdrawal limits
Mex$50,000
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
MXN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Live chat
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Customer support:
Available in
2 languages
EnglishSpanish
All languages (2)
English
Spanish
Live chat rating
Subpar
Based on 5 tests
Date and tester
Rating
04 Aug 2025
Ivana F.
Subpar
30 Jul 2025
Igor P.
Subpar
07 Nov 2024
Natalia J.
Subpar
13 Feb 2024
Jean S.
Bad
03 May 2023
Natalia B.
Subpar
User reviews
User reviews of Mexplay Casino
This is a place to share experience with Mexplay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 2 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 1 year ago
It's a scam. They're dedicated to stealing your money and your confidential information for identity theft. The Segob permit they "operate" with is suspended for being linked to the mafia. It's not a safe place to gamble; you'll lose your money. If they win, they'll ask for confidential information (photos of your cards on both sides showing the CVV, your INE, your bank statements, and selfies) to steal your identity. DON'T FALL FOR IT! They ask me to send information about a virtual card I no longer have to "verify" it, or else they won't pay me. I told them it was a virtual card and that it no longer appears. They told me to send them all the aforementioned information from the other cards I used, and then we'd "check" the other card. I told them the other card couldn't be verified because it was virtual, and I changed it. They told me, "Oh, no way, there's nothing they can do." It's a SCAM.
Es una estafa, se dedican a robar tu dinero y tu información confidencial para suplantación de identidad. El permiso Segob con el que "operan" está suspendido por estar relacionado a la mafia. No es un lugar seguro para jugar, van a perder su dinero. Si ganan les van a pedir información confidencial (fotos de sus tarjetas por ambos lados mostrando el CVV, de su INE, sus estados de cuenta de banco y selfies) para robar su identidad. NO CAIGAN! A mí me piden mandar info de una tarjeta virtual que ya no tengo para "verificar" o si no no me pagan. Les dije que era tarjeta virtual y que ya no aparece, me dijeron que les mandara toda la información antes descrita de las otras tarjetas que utilicé y después "veíamos" lo de la otra tarjeta. Les dije que de la otra tarjeta no se puede verificar porque era virtual y la cambié y me dijeron que pues ni modo, que no se puede hacer nada. Es una ESTAFA
Nothing
Nada
It's a scam
Es una estafa
They are dedicated to identity theft
Se dedican al robo de identidad
If you win, they don't pay, they put up obstacles and ask you for confidential information.
Sí ganas no pagan , ponen trabas y te piden información confidencial
Their Segob permit has been suspended since 2013 DGAJS/SCEVF/P-06/2005-TER because they are related to the mafia
Su permiso Segob está suspendido desde el 2013 DGAJS/SCEVF/P-06/2005-TER porque están relacionados a la mafia
• 2 years ago
The service is bad, the staff is abruptly unaware of the area, so at the moment their solutions leave a lot to be desired
El servicio es malo, el personal desconoce abruptamente el ámbito, así que por el momento sus soluciones dejan mucho que desear
relatively fast withdrawals
retiros relativamente rápidos
Inefficiency of staff in chat and support. There is NO other additional line of communication
Ineficiencia del personal en chat, y soporte. NO hay otra linea de comunicación adicional
Discussion
Mexplay Casino discussion
Discuss anything related to Mexplay Casino with other players, share your opinion, or get answers to your questions.
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