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OverviewBonusesUser reviews2Safety Index explainedDiscussion24Payment methods24
Mexplay Casino Review
Our expert casino review team has carefully analysed Mexplay Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Mexplay Casino has a Very low Safety Index of 3.2, which means it ranks very low in terms of fairness and safety according to our methodology. Read our Mexplay Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index of Mexplay Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Mexplay Casino, we meticulously evaluated and analyzed the Terms and Conditions of Mexplay Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Considering our estimates and the factual data we have collected, Mexplay Casino appears to be a small to average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Mexplay Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Mexplay Casino has landed a Very low Safety Index of 3.2. We highly encourage players to avoid this casino and seek out one with a higher Safety Index.
Mexplay Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Mexplay Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Mexplay Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 12,966 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Mexplay Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
So far, we have received only 2 player reviews of Mexplay Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 10 or more reviews. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Mexplay Casino company data and licenses
Mexplay Casino is owned by Producciones Móviles, S.A. de C.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Mexplay Casino has a gambling license in Mexico.
Win and withdrawal limits, payment options
Mexplay Casino accepts deposits via 24 payment methods. This includes: Neteller, VISA, Mastercard, Todito cash, Bank transfer, SPEI, Paynet, Superama, 7-Eleven, BBVA, Alsuper, Banorte, Benavides, Circle K, OXXO, Cash deposit, Del Ahorro, PayCash, Bodega, Calimax, Comercial Mexicana, Sam's Club, Waldo's, Walmart Pay.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
MXN 50,000 per day
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Mexplay Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Mexplay Casino, account management, withdrawal process, etc. We would say Mexplay Casino has an average customer support based on the responses we have received during our testing.
Slots and casino games at Mexplay Casino
Mexplay Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 50 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Playson, Ezugi, BGaming, GameArt, Endorphina, Habanero, 1X2 Network, Booming Games, Relax Gaming, EveryMatrix, Betgames, Smartsoft Gaming, Atomic City, InBet Games, Indigo Magic, Spribe, Gamomat, OneTouch, iMoon, Expanse Studios, Kiron Interactive, Revolver Gaming, Mascot Gaming, Vivo Gaming, PlayStar, PGsoft (Pocket Games Soft), JILI, FC, VoltEnt, Ortiz, TVBet, Skywind Group, Caleta Gaming, Zitro, 3 Oaks Gaming, Kalamba Games, Super Spade Club, Hacksaw Gaming, Mplay, Allbet Gaming, XPG (xprogaming).
Bonuses and codes offered by Mexplay Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Mexplay Casino in our database, listed in the 'Bonuses' section of this page.
Note: In case you are looking for more information about this casino's bonus offers, visit our Mexplay Casino bonuses page.
Browse all bonuses offered by Mexplay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(2)
User reviews of Mexplay Casino
This is a place to share experience with Mexplay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
It's a scam. They're dedicated to stealing your money and your confidential information for identity theft. The Segob permit they "operate" with is suspended for being linked to the mafia. It's not a safe place to gamble; you'll lose your money. If they win, they'll ask for confidential information (photos of your cards on both sides showing the CVV, your INE, your bank statements, and selfies) to steal your identity. DON'T FALL FOR IT! They ask me to send information about a virtual card I no longer have to "verify" it, or else they won't pay me. I told them it was a virtual card and that it no longer appears. They told me to send them all the aforementioned information from the other cards I used, and then we'd "check" the other card. I told them the other card couldn't be verified because it was virtual, and I changed it. They told me, "Oh, no way, there's nothing they can do." It's a SCAM.
Es una estafa, se dedican a robar tu dinero y tu información confidencial para suplantación de identidad. El permiso Segob con el que "operan" está suspendido por estar relacionado a la mafia. No es un lugar seguro para jugar, van a perder su dinero. Si ganan les van a pedir información confidencial (fotos de sus tarjetas por ambos lados mostrando el CVV, de su INE, sus estados de cuenta de banco y selfies) para robar su identidad. NO CAIGAN! A mí me piden mandar info de una tarjeta virtual que ya no tengo para "verificar" o si no no me pagan. Les dije que era tarjeta virtual y que ya no aparece, me dijeron que les mandara toda la información antes descrita de las otras tarjetas que utilicé y después "veíamos" lo de la otra tarjeta. Les dije que de la otra tarjeta no se puede verificar porque era virtual y la cambié y me dijeron que pues ni modo, que no se puede hacer nada. Es una ESTAFA
Nothing
Nada
It's a scam
Es una estafa
They are dedicated to identity theft
Se dedican al robo de identidad
If you win, they don't pay, they put up obstacles and ask you for confidential information.
Sí ganas no pagan , ponen trabas y te piden información confidencial
Their Segob permit has been suspended since 2013 DGAJS/SCEVF/P-06/2005-TER because they are related to the mafia
Su permiso Segob está suspendido desde el 2013 DGAJS/SCEVF/P-06/2005-TER porque están relacionados a la mafia
The service is bad, the staff is abruptly unaware of the area, so at the moment their solutions leave a lot to be desired
El servicio es malo, el personal desconoce abruptamente el ámbito, así que por el momento sus soluciones dejan mucho que desear
relatively fast withdrawals
retiros relativamente rápidos
Inefficiency of staff in chat and support. There is NO other additional line of communication
Ineficiencia del personal en chat, y soporte. NO hay otra linea de comunicación adicional
Safety Index explained
Safety Index of Mexplay Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mexplay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low3.2/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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