Magical Casino - general discussion (page 2)

Hello, I am having problems making a withdrawal at Magical Casino, do you have information about them, it is difficult for me to even contact them, they have told me that I have to deposit 200e to be able to withdraw, incredible, do we have any defense mechanism against this outrage? Thank you

Hello, since the casino told you that you have to deposit 200 to withdraw, what is the reason for that ? I know that casinos ask for verification deposits but this doesn't seem like the situation because it sounds like a lot to me. Did they tell you that if you don't do it you won't get your money ? Is this your first withdrawal here ?

Hello, the situation is the following and whoever doubts my word has the conversations via email that I will gladly offer... a casino agent insistently mentioned in the threads as super professional, bombards me with emails with deposit offers, for a long time Finally I make a first deposit of 20e with a 300% bonus, I don't get any profits, I make a second deposit of 20 and the same bonus days later, this time I get a good prize with cash (before bonus) and finally I end the session with 240 balance, 180 real 60 bonus that I did not use. I start the withdrawal process, I hand over documents, they have nowhere to attach them on the website, everything by email, they give me an address that does not allow files to be attached, finally with Amanda I manage to verify and start withdrawal of 180, because they constantly cancel it for no reason, during weeks, I write to Amanda and she doesn't answer for weeks, finally a colleague answers me, saying that I can't withdraw because I have only made two deposits of 20 e and that in order to withdraw you have to make a minimum deposit amount of 200 e, I am outraged as it is Logically, I tell him to look at the historical record that I have more deposits than that in the casino and he tells me that it is the new casino and not the old one, I show him my anger at his abusive conditions and he tells me that is what there is, I act I often put my review on Guru's website. As soon as I put in the review, he writes to me, tells me that he will refund the two deposits on account, he does so and they withdraw the balance earned, it is an incredible abuse, I have been playing online for 15 years and nothing like this has ever happened to me, they have taken my money, money that I have earned without converting bonus, with real money, I would like to know how I hear initiating actions against these criminals. Thanks for your work

If you uploaded money with real money then I would be angry in your case too. But it seems to me that if you took a bonus then that could be a problem, because it could be mixed funds and everything could be completely different in the end. 

However, if you feel that your money has been wrongly taken from you, you can lodge a complaint and our team will take a closer look at the problem. 

If you are interested, just tap on this link. ⬅️

I'm also quite surprised that the casino was suddenly willing to give you a refund when you wrote a review on our site, I find that suspicious.

So what, you're in ?

Hello Jaro, thank you very much for your attention. As I have mentioned, the case is unique for me, I am still stupefied, I have a lot of experience in online casinos in slots, this has never happened to me, my way of trying to make profitable the small investments I make is by taking advantage of the deposit bonuses, whether they are bonuses welcome or other type, normally with income of 20e which is the limit that I have assigned for my banking management. In this casino with a deposit of 20e I got a bonus of 60, so my balance was 20e real, 60e bonus, total 80. In the first slot I played I got an important prize with the real balance I don't remember the amount well but more than 200e, so I continued the gaming session, doing it entirely with a real balance. Finally, in my balance at the end of the session, 180e of real balance and 60e of bonus balance appear, total 240. START WITHDRAWAL AND YOU ALREADY KNOW THE REST. It's a total outrage, they keep sending me SAMANTHA deposit offers, and today I answered it with an allusive message, you can imagine the content. I have all the conversations with Alexandre and Samantha about what I am exposing, they are threads of messages, the entire scam is very well clarified, if you wish I will send you the messages, since in the link that you have left me I do not see the option to expose and document what I say. I hope that the users of your wonderful website take note of what I am exposing and do not end up encountering this unfair situation.

Thanks for the description. 

My question is when you click on the link I posted what do you see there ? Is there nowhere to enter a complaint ? Not even if you type in the casino in question ? I'll try to post it again and hopefully there won't be any problems, because you should be able to write your situation and post some other things about it. 

Please let me know if it went well or not.

Hello Jaro, I have no way in that link to express my complaint about the casino, they give me some possible solutions when I identify the problem in withdrawal and from there I make no further progress...at no time is there a section where I can explain what has happened, thank you

I’m sorry to hear this. Could you please provide a screenshot of the last page you can get to by clicking the link?

I’ll get it checked.

If you access the forum from a PC, could you turn on the developers' console so the screenshot shows all listed functions, please?

It seems some players still can't submit complaints, and we have to find out why.

Thank you very much for helping us. 🙏