Magical Casino - general discussion

If you want to discuss anything related to Magical Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, it's a very good casino, good support, they pay their player

Hey,

what good news 🙂. How long did the payment usually take, and how long have you been playing there?

1aynway, thanks for sharing your experience with us.

They keep sending me spam SMS advertising, although I upon registration made sure to deny ANY advertising, and made sure NOT to give consent to especially SMS advertising. I left a message in live chat, and they never contacted me back nor stopped spamming.

I am so tired of it! Constantly new and new SMS. They’re cold texting me and they provide no opt-out from SMS advertising in the SMS.

In their privacy policy it says:

"As indicated above, Magical Casino would, on occasion, market directly to Player products and services which Magical Casino considers may be of interest to the Player. Should Player not wish to receive such information, or have any other data protection queries, Player is urged to contact Magical Casino for such information/changes."

(not true - I already notified them of my opt-out a while ago)

They also write following:

"Is utilised for marketing purposes based on the so-called opt-in principle."

(also not true!)

if you’re reading this please stop

I'm so sorry to hear about such an issue. Sadly it is more common than you might think 🙁

I agree the casino should take full responsibility and stop spamming players who have acted with good faith by asking for advert exclusion.

Do you think their approach is in accordance with international GDPR statements?

It's totally against!

Now I've tried sending them an offline message in their livechat, as they're not reachable. I've also made a support ticket with no response. They're still sending SMS every single day. I never gave them consent from day one

Do you mind if I open a complaint via casino guru?

You are receiving SMS daily!? That's unacceptable!

Feel free to submit the complaint, for sure. I'm curious whether we will assist you because honestly, I can't tell. Yet every attempt is worth trying, I would be furious being in your shoes!

Have you considered informing institutions like the Office for Personal Data Protection, for example?

I'm not familiar with how things work in Denmark so, I'm just asking 🤔

I am yeah, even recieved SMS today despite 3 attempts of contacting them. I’ll for sure try your suggestion, but I doubt what’s gonna happen due to their curacao license.

I believe it must be extremely unpleasant and annoying. Anyway, we'll see how it goes when you contact them. Hopefully they will have a good response for you.

Could you tell us what you learned or what the outcome was? 🙂

good casino overall, pays withdrawals quickly and has a large choice of games,

Eric

How quickly does this one pay, if I may be so curious?

Anyway, are you familiar with user reviews and user feedback?

Try this link if you would like to investigate. 😉

48h

So that's great in my opinion and pretty fast. What payment method do you use for withdrawal ? 

by bank transfer, I made a profit again, paid also quickly, good service also in chat, he stops the support around 10 or 11 o'clock in the evening, and I have a very competent assigned manager

I don't see any player complaints, I think it remains a reliable casino, that remains my opinion

That's fine because bank transfers sometimes take longer. I am also glad that you managed to make another profit and withdraw again without any problems. 

I think every casino could work like that. I wish you many more wins and good luck. 🙂

Good casino, with lots of games that other casinos don't have. pleasant support. deserves better than 5/10. better than some with higher grades.... samanta their manager is great

Hi, I'm glad you like the casino. What games does it have that other casinos don't ? 

Anyway, I looked at its safety index and it is quite low as you wrote 5/10. Also the casino operates without a license, which I would be careful about because if there are problems it can be difficult to solve them. 

Nevertheless, have you played here before and managed to win and withdraw something ? 

licensed casinos have their problems, and I've had lots of them with some, unique, bad luck etc, for the moment no problems with them, quick withdrawal, listener, when I want to take a break, he closes the account. some casinos don't even do it. I like this casino.

Good morning, I have won an amount of 180e to withdraw at this casino, I had made several deposits previously, without success, now when I want to withdraw the money they tell me that the casino has been stopped and that I have to deposit 200e to be able to withdraw, How should I rate this? What kind of casino is this? I won't dare to deposit even one more ero and now how do I get my money!! It took me days to contact you!! Anyway, if someone can explain this outrage to me I'm all ears and if someone can give me an alternative solution masss

Samanta is great, she calls you and offers you very succulent bonuses but suddenly you win! And here comes the problem, I have been processing a negligible withdrawal of 180e for a week, to think about succulent figures, I no longer know anything about Samantha, I have managed to talk to someone else after burning emails since you can't contact otherwise. You'll tell me what qualification these people deserve, Samantha's friend tells me that my last deposits will be refunded and that in order to withdraw I have to deposit 200e, what kind of solution is this!! They refund me something that I can't withdraw if I don't deposit 200, and not to mention the 180, this has nowhere to go, don't even think about entering, they are very fine because a 300% weekend bonus for Friday Saturday and Sunday is very succulent, until you win