Mafia Casino - general discussion (page 3)

The problem is that I haven't received any money for three weeks now, the live chat has been deactivated, and I keep getting the same standard replies in my emails when I inquire about my withdrawal. What would you do in this case?

When should I contact my lawyer? Three weeks have passed and the withdrawal is still being processed. The live chat is deactivated, and email support only gives me the following response:

May 1, 2026, 3:02 PM OESC

Dear .......,

Thank you for contacting MafiaCasino.com customer service.

We apologize for the English reply. Unfortunately, we currently have no German-speaking staff available.

We sincerely apologize for any inconvenience this may have caused. We understand that this process took longer than expected and deeply regret any frustration this may have resulted. This is certainly not in line with our usual service standards.

We would like to inform you that your case has been forwarded to the responsible department for processing. Our team is working diligently to process your payment as quickly as possible. You should receive your payment shortly.

We are very grateful for your patience and understanding during this time. Thank you for your continued support in this matter.

Three weeks is a really long time, for sure, so you have done right to submit your complaint.

Please wait until our complaint team reviews it, and you'll get informed about any next steps.

Also, please keep us updated about any news.

I've now sent 137 emails and participated in 241 chats, recording everything with screen video and attaching it to emails, and also forwarding it to my lawyer in cc. Yesterday, Saturday, I surprisingly received three consecutive payments of €500, even though payouts are only made on weekdays. I immediately requested the next €500, and again today and tomorrow. I'm curious to see if and how long the €1500 payout will take this time.

There's still €3000 outstanding. If I get paid that, I'll never play here again!

I also checked my transaction history. I've been playing here since October 10, 2025, and I'm still €11,471.65 in the red. ONE MORE REASON: NEVER TO PLAY HERE AGAIN!!!!!!!

Hopefully, they will process all your withdrawals as soon as possible.

Thank you for the update. We'll be here for more information.

I opened a complaint here because my self-exclusion request, which I considered sufficient evidence, was not respected. The casino sent me an email saying they would do everything the casino told them to, but I haven't received a response from anyone. They just extended the response time, and I still haven't heard anything. They have closed my account, but I haven't received any refunds.

Well, what I would do right now is wait to see if the casino responds. If they don't respond the first time, we usually give them another week. So we’ll see what happens.

As for your situation, Kubo will know best what to do, so just follow his advice. I can’t promise you a refund, which is why I’m saying you need to focus on what’s in the complaint.

But I believe it will turn out well.

Since I was assigned to Jakub, he hasn't responded to me, but the casino hasn't commented here either, though it's clear he has in private.

Because we're currently waiting for a response from the casino. He can see that you're writing a post to the complaints section, but we need to be patient. Right now, he probably doesn't need to know any more from you; he needs a response from the casino and clarification of the situation.

But it's a rip-off. From what I've read, they also take a long time to transfer the money. They do the damage, but then you have to face the consequences. Besides, I don't know how much Casino Guru considers asking for, but it seems to me that taking advantage of sick people deserves more compensation than the deposits and the time it takes.

I don't think it's a complaint that it takes so long. It's just a matter of transfers and emails happening over a single week.

Casinos definitely shouldn't behave this way and should certainly protect vulnerable players. But that would be an ideal world, since casinos are a business. So not everywhere takes responsible gambling that seriously. I’m not saying casinos shouldn’t do it, but I want to point out how things actually work.

Of course, I can’t say for sure how this will all turn out, whether you’ll get a refund or anything like that. It depends on the complaint. But from experience, I feel that this is what is returned if it is proven that the casino was at fault. 

Since I knew how things were going, in my first email I already requested self-exclusion due to a gambling problem. And in the email I linked there, they apologized, acknowledging the seriousness of the problem and stating they would do whatever Casino Guru determined.

As I said, that’s something your resolver will have to handle. I’m just a forum admin and I don’t make decisions in these cases, but I’m just saying what I think, or sharing my experience from similar situations.

So let’s focus on what the complaint will bring, and if there’s any news, we can discuss it then.

Time's up again, and Kubo can't even be there because my messages haven't been approved yet. Is there no one else to handle this? I still don't know if they've finally been contacted or what, but there's no refund and they're still sending VIP promotional texts.

Kubo seems to be constantly pushing the affiliate site to get the casino to respond in this thread. I'll let him know, and I'm confident things will move forward soon.

Well, I appreciate everything you can do because I don't want the project to close like this, especially since they were very willing in the email they sent me.

But I need to know something. They've had to talk to them, they're responding to other complaints, and mine is still there. I need a refund and for them to never send me anything again. Otherwise, I don't know who to talk to for help. I'm desperate.