Mafia Casino - general discussion (page 4)

Yes, that’s exactly what’s surprising Kubo, and he mentioned it in your complaint, that the casino is responding to other complaints, but yours has somehow been overlooked, even though it’s not clear why. I believe that once Kubo figures it out and finds out more, he’ll let you know. Hopefully, the whole thing will be resolved.

Yes, but it's been quite a while since we've been trying to contact them, and they're not answering us either? Because I highly doubt it's good for their reputation to do this.

Could it be that they don't want to resolve something, or that they're not receiving the communications?

I'm just asking for it to be done quickly, as I think quite a bit of time has passed, and if it's not, I'd like to know who I need to contact to take this to the appropriate place.

Kubo will explain to you whether, even if this isn't resolved, there's a possibility of taking the case elsewhere. For now, I'd wait for the complaint to be resolved and then think about what to do next.

I don't know why the casino isn't responding to you specifically; as I said, it's strange. But I'm confident that Kubo will be able to reason with them and everything will work out.

I also hope this gets resolved here soon. Thank you very much.

This is truly a rip-off. I even received an email today, which included my name—it wasn't sent by chance—and they added seven euros to my account. I want to know how to end this because they just reply however they please. I sent an email asking the person in charge to contact me or Casino Guru, and I received one of those codes confirming the message was received and a response number.

To say they've reopened my account... I think that's too much.

Keep these items in case we need them for the complaint. But I probably wouldn't make a big deal out of it and would just leave it at that. The important thing now is to make sure the casino responds and doesn't ignore the complaint.

Yes, but they don't respond and instead completely ignore player protection. I don't know if it's a computer problem or what, but I need a solution now. Now I'm even more at risk of relapse. Please help me get this resolved now.

Unfortunately, I can't speed things up. I've done everything I can. Now you'll have to be patient, too. 

Just be strong please.

And how much longer are we going to wait? Because every time I wait is time I lose that could be resolved elsewhere. If they haven't wanted to do anything already... and on top of that, they reopen my account and give me bonuses! I can't take it anymore!

I can't say exactly how long it will take, and I understand very well that it's frustrating, but asking me about it every day won't help because, as I said, I've done everything I could. Now it’s up to the others.

If you think it will be resolved faster elsewhere, you have the option to file a complaint there as well and keep it open here too.

But I have no idea where it's done, I don't speak English or anything, so I'll wait until next week to see what happens. You guys are great, the problem is that the other party isn't acting, and that's serious.

You're right, and it would be best if you actually did what you're saying. Let's wait and see if anything changes.

The case has been closed without any response from the casino. They keep sending me emails and text messages, and they've reopened my account a week ago; it was closed before that. I can't believe this has to be left like this and that I can't do anything about it.

I'm sorry to hear that; I saw that the safety index will be dropped because they didn't resolve the issue. I don't understand why they didn't address it, though, since it's a casino with a safety index of 8—I thought I wouldn't have any trouble dealing with something like this.

But there wasn't anything else we could do.😕

I'm having the same problems with my withdrawal; I've been waiting for €400 for 9 days (7 business days). The live chat is doing absolutely nothing except telling me every time that I shouldn't worry. The email support is the same. I guess I'll never see my money.

Hey, sorry to hear that. I am not sure how it works in this specific casino, but based on what I remember, a chat operator has no real chance of providing concrete information regarding delayed payment, so reaching out with that expectation must be really hard. The finance team, if the withdrawal reached them, would be more sufficient, but in reality, they are usualy not in direct connection with players in order not to get disturbed and work efficiently. Sounds funny, right?

In any case, are you aware of any particular issue delaying the transaction, or is it the most common "We are working on it; just be patient, please. Your money is safe"?

As far as I know, the casino pays, hence the higher safety index, but I get the impression has not been very convincing.

In this case, I received the usual responses: "We are working on it; please be patient. Your money is safe" in the live chat and via email. Apparently, there are delays due to my payment provider (bank transfer). Okay, then I'll wait a little longer (9 days have already passed). Thank you.