Mafia Casino - general discussion (page 2)

Could you please explain what the exact issue you experience there is, though?

I really couldn't get it from any of your posts.

A terrible, scammy casino takes away your line and bets while you play. I have a video that proves everything I'm writing. I don't know why it's not obscured, but it continues to scam people. Then it also blocks your access to enter the casino. I would like to know who controls and evaluates these casinos because it's impossible that from the many negative reviews they don't evaluate and take action.

If something like this happened to you, please feel free to submit a complaint here, and our team will investigate the matter.

According to our information, this casino operates under the Comoros (AOFA), and if you wish to submit a complaint there, you can find all the information about how to proceed there.

This casino is not trustworthy I was playing I deposited the money I won a little there is still money there they deleted my account I can't log in for 4 days now I have little money there but it doesn't matter the money is mine I have already sent an email to them they don't even answer it's no wonder it's called mafia casino I don't recognize this casino

Hi, does that mean they blocked your account? The casino isn't responding and you don't know why this happened, right? Do you have any idea what could have happened? Did you go through verification or play with a bonus?

I do not recommend playing at this Mafia casino. Mafia lives up to its name.

I went there to play like this to celebrate the new year.

There were two bonuses on offer. A 200% deposit bonus with a minimum deposit of 10e and another 150% deposit bonus with a minimum deposit of also 10e.

I made a 20e deposit and got a 200% deposit bonus. I played it.

I made a second deposit of 15e with my last money and chose the 150% deposit bonus.

When I deposited the money, the bonus disappeared. I contacted customer service and there Tapio, a kind soul, clarified the matter and told me that - this 150% deposit bonus is old and can no longer be added to you, so I'm sorry. I told him that I had selected it well when I made the deposit, but they just didn't give me the bonus. Tapio apologized that the old bonus can't be added, that he was sorry. I said that apologies won't help, that this is a mistake, I know how you'll fix it. I don't hear anything to fix, Tapio is just sorry about the incident.

I told him that I would come here to give a review that everyone could then read and make their own decisions about whether to come here to play or not. He didn't react to it at all.

So I'm closing my Mafia casino account - Fortunately, the internet is full of better casinos where things are right.

That's how it is this time.

That is really a shame that they didn't offer anything to you for their mistake, in my opinion. So you probably did the best and closed the account.

I initiated a withdrawal more than a week ago, but nothing has happened. The AI chatbot just keeps giving me template responses and misleading information. I play frequently and I am fully aware that my details, my account, and my winnings are all legitimate, so they have no valid reason to delay the process they simply do not want to pay out!

If I got it all correctly, the withdrawal was submitted more than a week or so ago, and thus far you have been only in touch with an AI chatbot.

Would you say that your account has been verified? Could you please provide the current status of your withdrawal? Could be worth comparing your situation with the other players' experiences or user reviews.

My account does not require KYC it still says so now, so that cannot be the reason. My withdrawal request is still pending approval. Instead of 2–3 business days, 7–8 days have already passed and nothing has happened.

what happened? having trouble with withdrawal? got mine in span of 2hrs onlyy

Good day to you. So for the first look, one would say that there are no requirements; however, you are not in touch with a real person from the casino and the withdrawal is not moving.

This is truly strange; as far as I can see, other players were paid, and to be more specific, I am not aware of any players who were not paid.

Would you consider submitting a complaint at your earliest convenience, perhaps now? To be honest, if the casino is not willing to communicate, I see no better step. What do you think?

Hello, may I ask if your account needed to be verified the first time you submitted the first request?

It’s enough to just type the casino’s name into Google and you can already find cases where they didn’t pay someone out and sneakily managed to take even more money from people. If someone loses their money with them, that’s not enough for them, they also want the winnings.

Well, we are talking to each other here, so I'm interested in your experiences and issues. Google results usually do not resolve players' complaints, but I understand where it comes from.