LuckyBull Casino - general discussion (page 2)

Well, the casino should follow the decision of the licensing authority, but also according to some players, the MGA is not what it used to be.

Anyway, they probably need more time to decide in your case, because I imagine it's not the only one they're dealing with. But how long exactly it might take I would rather not even guess. 

So the only thing we can do in this situation is to be patient and wait and see what the MGA comes up with.

I wish you the best of luck. ☘️

Hello. Jaro

It's been a long time.

We would like to inform you that this incident has been resolved today.

In conclusion, they moved to settle the transaction within a week of contacting MGA.

just···

An error also occurred with other payment methods, so I exchanged payment methods with me and the problem was resolved today.

It appears that Vega has been removed from the site as it is no longer usable.

Match Better also failed, so I think anyone reading this should avoid it.

I wonder if I won't be able to use anything other than credit cards and banks if I don't fix the site's system...

It took over 5 months...

I think it would be better to contact MGA rather than MADRE for similar incidents as MGA is also aware of the issue. In the end, I did not receive any contact from MADRE...

I am very glad that your situation has finally been resolved. It took a long time but when the end is good everything is good. I know it leaves a bitter taste and you know where you won't be playing and who you probably won't contact when something comes up. The MGA dealt with you quite promptly and I didn't expect that to be honest.

So I firmly believe that nothing like this will happen again and everything will be fine in the future.

Good luck to you.☘️

Hi Jaro

Thanks for the advice.

It was quite a pain to send emails to people who didn't reply, but I now have all the evidence of "no reply" so I'm glad I followed your advice even though it was a pain.

I would like to thank all the members of "CSINO GURU" who consulted with me.

As for the MGA, perhaps it worked out well because it was this particular case.

Their duties are solely to collect taxes and supervise.

1) The casino clearly stated that they would pay, and the dispute itself was only over "non-payment."

2) MADRE, the lawyer who should have handled the case according to the MGA's explanation, accepted the case, but never contacted the player.

These points may be key points.

Both were subjects that should have been supervised by MGA, as they were licensed by MGA...

The MGA can easily solve the "unpaid promised payments" problem that casino chains often have.

The MGA also collects casino taxes, so the government has the right to demand the records... so any lies about casino payments will be exposed.

The MGA has the right to see the books

That's what I personally think.

As you say, it may be difficult to mediate a dispute from the very beginning.

It's great to see the efforts paid off and I'm also quite shocked at was MGA who resolve the matter.

Surely this story of yours is an addition for others who may face similar problems. I just hope the MGA will remain as active though. 😀

Even though I hope you will never suffer another complication, it will be a pleasure to see you around on the forum.

I have been waiting for my €1500 payout from Luckybull Casino since August 3rd, 2025; that's more than a year ago.

Support blames the finance department.

Six months ago I submitted several complaints to Madre and they wrote to me saying they would contact Luckybull Casino or the operator, but I haven't received a reply from Madre since.

The operator (Condor Malta Limited) is actually to blame, and no one can reach them.

Condor Malta Limited continues to be licensed by the MGA despite complaints over the past 4 years regarding payouts.

In my opinion, the MGA is acting corruptly by supporting and continuing to license Condor Malta Limited.

It’s sad that you’ve had to go through all this over that amount and still haven’t been paid. Unfortunately, your chances of recovering the money seem slim if even the authority isn’t responding.

I also saw that your complaint with us from that period was marked as unresolved, so our team wasn’t able to resolve it either.

As for MADRE, when exactly did they tell you they would contact the casino and get back to you?

Thank you Jaroslav for your interest.

Eight months ago in February, and after submitting 20 complaints, I still received no response from Madre.

The MGA wrote to me a week ago that they can reach Condor Malta Limited through a channel and communicate with them.

If I don't receive my payout this week, I'll continue.

Perhaps several people will contact us who are waiting for payouts from Condor Malta Limited or whose payouts have been rejected.

Okay, we’ll see how things go, whether they get back to you, and how long it takes. I asked because these authorities can sometimes take quite a while to respond.

I’m keeping my fingers crossed that it gets resolved. That would be great.

I also wanted to write that here, Jaroslav.

It appears that the MGA is acting corruptly.

Condor Malta Limited casinos have refused 50% of their payouts in recent years, and accounts have even been closed.

And although complaints have been received for several years, the MGA has done nothing and continued to license Condor Malta Limited casinos.

These are organizations and authorities in Malta that work against corruption.

(OLAF) European Anti-Fraud Office

(AML) European Commission

(FCID) Financial Crime Investigation Department)

And of course, the European Court of Justice.

Since the MGA has allowed everything with Condor Malta Limited Casinos in recent years, the Maltese authorities should carry out stricter controls.

Because with money you can buy anything, even a gambling authority.

I understand why the lack of progress has left you with little confidence in the MGA, especially after waiting so long for your own payout.

The claims about corruption and the proportion of refused payouts are serious, though, and we cannot confirm them from the information here. I also would not want to suggest that any of the other bodies you listed will investigate or resolve an individual casino withdrawal.

For your case, the most useful next step is to follow up on the MGA's recent message and ask whether they have contacted Condor Malta Limited and what response they received. If they give you a substantive update, feel free to share it here. I hope it finally leads to a clear answer about your €1,500.