It says it very clearly there, when I spoke to them they told me that after betting the x36 of what I had deposited I should have taken it out and not continued playing because those bonus rules applied, but I don't understand why if you have already completed the x36 it is assumed that this money is yours and you can play it however you want.
You have to fight it. Keep complaining and keep trying to talk to them and putting pressure on them. It is a very serious thing that they have not removed that money.
I give up on it…
If not even this website, which is a professional, has helped me... imagine... I'm still playing hahahahaha, it has good slots... if you can't beat your enemy, join him!!!!
You see what it says there, right? No wagering requirements for the welcome bonus and if you want I can send you the betting history.
Well yes I understand what you are saying but if it was the bonus money to which the Terms applied and therefore the bonus was still active, then the Terms still remain valid.
Now that user pichi has clarified this issue, I would like to reopen my case since if there was no wagering requirement in the welcome bonus at any time... this changes the current situation of my 7000 euros a lot...
But you would come to the same conclusion and therefore if the bonus is still active, the fact that there are no wagering requirements does not mean that the bonus has expired or has not been active. If you violated the max bet while playing with the bonus, it is the same situation as the player you are reacting to.
So that's it, right? I lose my money and they get away with it. I find it mind-blowing, really. Thanks for nothing. I'll see if I can file a complaint with Locowin, because here it's like I haven't done anything, it's just a waste of time.
I will speak to a lawyer
I would say that there is always time to call the lawyer. I advise answering the complaint for the time being. That might turn out to be much better than such a paid service. At least you would be aware of its position in the fairness field first.
Your compalint is available here 👈.
How do I respond to the demand? I don't understand.
I believe that Radka meant you should post some reply to your complaint, so our team will act accordingly and move forward.
I made the withdrawal, they did not accept it, they asked me to verify the address, I sent it and they denied it about 10 times and 10 times I sent it again exactly the same official document, they told me that it did not have a date, it did have a date, then
that the address was wrong, the address was correct...
I was going to withdraw 1000 but seeing what I've seen and seeing that many people have had the same problem with this site, I said I'm going to see if they'll accept it by losing money, so I started losing.
By the way, money to make withdrawals with quantity
it is lower and chachan when I reach $400 they accept the verification. I proceed to withdraw the $400 knowing that it is very likely that even if I have managed to get them to accept the direct debit document, it would be necessary to see if they would give me the money. I wake up today and they have cancelled the withdrawal and taken $300 from the account, I only have 100 now and I have tried to withdraw it, I have opened the chat that nobody answers you from but I know that they are going to tell me that I have exceeded the bet of $4 as they have told others something that is not true, it is pure SCAM and you are all accomplices.
On top of that, I have health problems and cannot work, and this money would have been very useful.
I am sorry that you have to go through this kind of experience, but please know that money from online gambling is not supposed to be taken as a way of living.🙏
It could lead to some very bad situations if you depend on them. That is why all this is supposed to be just a hobby and nothing more.
KYC is a very important part and it has to be taken very seriously. All online casinos have to verify the players, and if some documents are not in the right format or some information is really missing, they cannot accept those.
It is very important, though, for the casino to communicate with the player and explain the real reason for rejecting documents.
Please know that whenever you experience such issues, we are here to help, and our complaint team will try to intervene in such cases to try and solve the problem.
If you'd like to file a complaint here, we will take a deeper look into it, and try to find a solution.
Please follow this link, where you can do so, and let us know about your decision. We'll wait for your reply.
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