Locowin Casino - general discussion (page 6)

It says it very clearly there, when I spoke to them they told me that after betting the x36 of what I had deposited I should have taken it out and not continued playing because those bonus rules applied, but I don't understand why if you have already completed the x36 it is assumed that this money is yours and you can play it however you want.

You have to fight it. Keep complaining and keep trying to talk to them and putting pressure on them. It is a very serious thing that they have not removed that money.

I give up on it…

If not even this website, which is a professional, has helped me... imagine... I'm still playing hahahahaha, it has good slots... if you can't beat your enemy, join him!!!!

Well yes I understand what you are saying but if it was the bonus money to which the Terms applied and therefore the bonus was still active, then the Terms still remain valid. 

But you would come to the same conclusion and therefore if the bonus is still active, the fact that there are no wagering requirements does not mean that the bonus has expired or has not been active. If you violated the max bet while playing with the bonus, it is the same situation as the player you are reacting to.

So that's it, right? I lose my money and they get away with it. I find it mind-blowing, really. Thanks for nothing. I'll see if I can file a complaint with Locowin, because here it's like I haven't done anything, it's just a waste of time.

I will speak to a lawyer

I would say that there is always time to call the lawyer. I advise answering the complaint for the time being. That might turn out to be much better than such a paid service. At least you would be aware of its position in the fairness field first.

Your compalint is available here 👈.

How do I respond to the demand? I don't understand.

I believe that Radka meant you should post some reply to your complaint, so our team will act accordingly and move forward.

I made the withdrawal, they did not accept it, they asked me to verify the address, I sent it and they denied it about 10 times and 10 times I sent it again exactly the same official document, they told me that it did not have a date, it did have a date, then

that the address was wrong, the address was correct...

I was going to withdraw 1000 but seeing what I've seen and seeing that many people have had the same problem with this site, I said I'm going to see if they'll accept it by losing money, so I started losing.

By the way, money to make withdrawals with quantity

it is lower and chachan when I reach $400 they accept the verification. I proceed to withdraw the $400 knowing that it is very likely that even if I have managed to get them to accept the direct debit document, it would be necessary to see if they would give me the money. I wake up today and they have cancelled the withdrawal and taken $300 from the account, I only have 100 now and I have tried to withdraw it, I have opened the chat that nobody answers you from but I know that they are going to tell me that I have exceeded the bet of $4 as they have told others something that is not true, it is pure SCAM and you are all accomplices.

On top of that, I have health problems and cannot work, and this money would have been very useful.

I am sorry that you have to go through this kind of experience, but please know that money from online gambling is not supposed to be taken as a way of living.🙏

It could lead to some very bad situations if you depend on them. That is why all this is supposed to be just a hobby and nothing more.

KYC is a very important part and it has to be taken very seriously. All online casinos have to verify the players, and if some documents are not in the right format or some information is really missing, they cannot accept those.

It is very important, though, for the casino to communicate with the player and explain the real reason for rejecting documents.

Please know that whenever you experience such issues, we are here to help, and our complaint team will try to intervene in such cases to try and solve the problem.

If you'd like to file a complaint here, we will take a deeper look into it, and try to find a solution.

Please follow this link, where you can do so, and let us know about your decision. We'll wait for your reply.

Good morning, on the 31st I made a deposit of 150 at Locowin, I took the welcome bonus. Fortunately for me or so I thought I won 9000€. The surprise came when I went to make the withdrawal, at first, I had doubts when I saw the amount of documentation they asked me to make the withdrawal, it seemed strange to me. But why should I be suspicious? I have several acquaintances who play there, so after a long wait they finally validated them for me. This is when the surprise comes and they tell me that I have not met the bonus requirements by exceeding the 4€ roll when in no case did the roll exceed that amount until the entire bonus was unlocked. Today, 14 days later, they have "seized" the money, it has disappeared from my account and I still have no apparent answer. Of course I have put it in the hands of lawyers, but the situation is not very hopeful since it is a .com and has its tax domicile in Santa Elena... But I will recommend to all my friends that they stop playing here and of course all those affected by similar scams on this website that they contact me because I am preparing a joint complaint to try to close this website. PLEASE, ANYONE WHO IS AFFECTED, PLEASE REPLY TO ME. The bonus clauses that are visible and accessible by the user do not say anything about maximum bet. If I manage to solve it, I will tell you about it here, friends.

All the best

I can also see that you have successfully submitted a complaint here with our team and they are already looking inti this situation.

If you are really sure that you did not exceed the maximum bet while playing with the bonus, please inform your complaint resolver about it in the complaint thread, and we will investigate the matter deeper.

Hopefully, together we can find the solution to it soon.

Are you still able to log in to your account now?

Hi, I see you are going through verification, can you tell me why the casino did not accept these documents? The other ones you sent were fine and this is the only problem? How long has the whole situation been going on? 

Please let me know.

They told me that I had to verify proof of address, I did it, they blocked me from chatting, they didn't answer my emails, I put in my own money and withdrew 2000 and it doesn't look like they'll pay me.

I want him to pay me, he has blocked me from chatting and everything so that I don't talk and he doesn't even answer my emails.