Locowin Casino - general discussion (page 8)

So the verification should be successful but I saw that they still have to make some checks in the withdrawal. I guess it won't take long and they will send you an email soon saying that it has been released and you will get the money as soon as possible. If anything has changed again please let me know.

I have already received the first withdrawal in my bank account and now I am missing the second withdrawal of 1000 that I have backed out and I have withdrawn it again, I only need a withdrawal of 1000

hello everyone,

I am experiencing a similar problem to other users. I have verified all the documents requested on 02/28/2025, I made several withdrawals on 03/01/2025 for a total of € 12,500. Since then I have been waiting for more than 10 days, with the same automatic response, that the relevant department is reviewing it and it may be delayed a few days.

I don't understand this delay in the payment of the earnings since everything has been verified, it seems that they don't want to pay.

Thank you.

Greetings,

Robert

Hi, I see that you have been waiting for two weeks and that is exactly the time we give casinos to pay out a player. I also saw your complaint, but it was immediately closed because the casino is not cooperating with us. So you will probably have to rely on them to send you the money, although I don't know what to think. If you have asked for documents and you have been verified, try to wait a little longer, but we will know how it will turn out in time. 

Could you let us know when the casino writes you something?

Fortunately, after much insistence, I received the money this morning after 12 days. Today I requested three more withdrawals of my remaining earnings. I hope I don't have the same problem and that it doesn't take as long.

Great news. 😅🎉

However, I would rather assume that the same thing can happen and you will wait again for a similar time. I guess that's better than expecting it to happen in a few days and then being disappointed. Anyway, if you already know how the casino paid you before, it shouldn't be a problem again. 

Hello, I currently have a withdrawal pending with Locowin. It hasn't been processed for four weeks. They requested documents to verify my credit card, which they received. To this day, I haven't received any feedback on the verification process. I'm 100% verified, both by Locowin and themselves. I'm really at my wit's end. Live chat keeps telling me it can take a few days for my verification to be completed. I haven't heard anything since. I've given up hope of ever getting the money. Has anyone else experienced this and can offer any advice?

I would like to give you some advice that might be useful to you. The fact that it has been a month probably speaks for itself, and if they can't get in touch with you regarding verification, that's not a good sign. You say you are verified, but at the same time they haven't contacted you for verification, so what's the situation?

I would recommend using our complaint system, but I saw that the casino is not responding. I would still file a complaint because if they don't resolve it, the casino's safety index will go down.

What do you think?

Hello, yesterday, Friday, I requested a withdrawal of €450. Afterwards, I verified myself with KYC and was successfully verified at the casino, but I still haven't received the money in my account. I also noticed that I was automatically excluded even though I only set a daily limit of €0. I was told that it has been escalated to another department and that I will receive my money within 48 business hours. Is there a possibility that I won't be paid?

Should I wait the forty-eight hours before threatening them with a lawsuit, or could I do it now so they pay me?

Hello, based on the first post, today marks the second working day for your withdrawal. Well, not every withdrawal method is quick, so I recommend you give it some time. Speaking of which, what payment method did you select?

I requested a withdrawal on the 20th via instant transfer, and yesterday, Sunday, they asked me for a bank statement, and I still haven't heard anything. They told me the account was verified on Saturday, but they contradict themselves, saying I'm verified, then saying I'm not.

Hello,

In this case, I'd say the situation with the withdrawal is a bit different.

The account may have been verified, but as long as the casino demands details regarding the payment option, just as you indicated, first of all, the check must be finished. It's basically about precise explanation. Additional checks are, well additional, and they may start right after the basic ones.

The point is to pass all the checks and then a withdrawal can be carried out. Usually, not sooner.

Was the bank statement accepted as applicable, please?

Hopefully it won't take long.

I sent it on the 22nd in the morning and they still haven't told me anything.

Thank you.

I expect the casino to get back to you. As you say, it has been a few working days; hence, providing an update would be truly the best step. At this moment, let's hope it won't take long.