Locowin Casino - general discussion (page 9)

I've had the verification since last Wednesday, they're just stalling me, just like in the chat support, who keep saying my payout is safe and I should please be patient for a few weeks. Weeks?

I don't know which casino takes weeks for a payout, but I'm writing about it on all the websites and complaining about this casino. I will also write to the Gaming Commission.

You definitely shouldn't have to wait weeks, that's too long. But I can't say exactly how long you'll have to wait, since I don't know what the casino has in mind. Definitely don't gamble with that money, and no matter how long it takes, make sure you get it back.

Then you can decide whether you'll ever come back here to play again, although I think I already know the answer.

I'm trying to resolve the KYC issue. I've been arguing with them for a week and they keep deeming it incorrect. I don't know if it's because I changed my address and the bank statement I provided doesn't have the same address as my ID, but they refuse to accept it and I have a large sum of money that I can't withdraw.

Hello, I would suggest something right away: file a complaint at the beginning, but I see it is already in review status, so I believe our team will look into the whole situation.

So the issue seems to be that they are not accepting your documents regarding the address you mentioned, which you changed. Did you change it only recently, or was it changed some time ago and now, when they requested verification, you need to update it somehow?

I always recommend that as soon as your address or other personal details change, you inform the casino immediately, so it can be updated, because usually only the casino can change it in your profile and you likely cannot change it yourself.

However, if you have a change of address and it does not match other documents like your ID, as you said, I would probably not argue with them further and leave it to our team, because if they are not accepting it and are not explaining what is wrong, then it is probably pointless to keep going back and forth with them.

So even though I know it is unpleasant, I would try to stay calm and handle it through our team, since it seems you cannot resolve it directly with the casino.

I'm starting this thread because there's nothing else I can do. Besides, LocoWin's terms and conditions are abusive; they'll always find a way to take your winnings. In section 4.9 of their terms and conditions, they say they have to approve withdrawals within 48 hours. Of course, I had that withdrawal, two days passed, and it wasn't approved. I also had another transaction from a free World Cup promotion, which I used and won money. Of course, I was keeping the money separate so it wouldn't get mixed up because this casino is garbage, and if you mix promotional money, they take it all. In my case, I won €30 with the free spins and then won approximately €80-100 with the World Cup free spin. Of course, I read and complied with the terms and conditions of the World Cup promotion, just as I did with the free spins. And I haven't broken any rules, and they've taken my money. In fact, I spoke with them for two days straight because my money was taking too long. The first day I spoke with them, they told me about the problem, I explained it, and they said I was right. But the second day, they said no, that I was wrong. Who pays me my winnings? The money I deposit and lose? Are there terms and conditions too? They're just looking for ways to rip you off, even by lying. I'm going to find a way to screw this casino over.

Hello, I understand you have been through a negative experience and somehow your winnings were voided; at least that much I could conclude. You also mentioned that the casino explained that perhaps there is more than one version, and you are certain no terms were breached in any way. Ok. Can you perhaps add how specifically the casino justified the voided winnings? In those situations, it is super important to know on what basis the casino made the call; without that, the picture is not very clear. Who knows maybe we can help.

Feel free to add screenshots of the casino's stance.

Thanks in advance.

My withdrawal from Locowin was completed on August 30th and was supposedly sent via bank transfer to my German IBAN at 7:30 AM. It hasn't arrived yet. SEPA transfers should take a maximum of 24 hours! Something is wrong, please help.

I wouldn't panic just yet in this case.

One important detail is that August 30 was a Sunday. Even if Locowin marked the withdrawal as completed that morning, a bank transfer may only have entered the actual banking process on the next business day. SEPA transfers are often quite fast, but the timing can still depend on banking cut-off times, payment providers and intermediary banks.

So at this point, I would give it a few more business days. If the money still doesn't arrive, I would ask Locowin for a payment confirmation or transaction reference showing that the transfer was actually sent to your IBAN. Your bank may then also be able to trace it more easily.

We normally allow up to 14 days for a withdrawal to be completed before treating the delay as something that needs further escalation, so you're still well within that period.

That said, keep all communication and screenshots. Locowin does have a considerable number of unresolved complaints in our database, so I wouldn't ignore the situation if the payment continues to be missing.

Locowin wants me to wait 7 days, what kind of nonsense is that? 😂 They won't give me anything. I advise everyone against playing there. If a withdrawal is completed via SEPA, it's either there immediately or within 24 hours. That's been my experience for the last few years. It was completed and sent on August 30th, and within Europe via SEPA, it should have arrived long ago.

Well, if that’s the case, then I think you’ll simply have to wait for now. There probably isn’t much else that can be done at this stage.

If you ultimately don’t receive the money, our complaint team can then try to help you with the situation.

Of course, it didn't arrive.

I understand that it's frustrating. Since you have previously complained to my colleagues, I assume you understand that we must continue to be patient and give the casino 14 days to resolve the payout without intervention. So, while it is not easy, I believe there is still some time left. Hang in there, please.🙏