Locowin Casino - general discussion (page 5)

Hello, today they sent me an email from locowin and they tell me that they are denying the payment of 2700 euros for not complying with regulations when it is completely a lie, I am requesting help here in case you can help me, I attach the message they sent me. Can you tell me how to act???

They have denied me the withdrawal of money and they have kept the funds, how can I act?

I see. The message says that you violated the bonus max bet rule, right? May I ask if you are aware of doing so?

If they have some proof to declare, unfortunately, nothing can be done in such a case.

Please let us know if we are able to help you somehow in this case.

They tell me that I played €1,400 but that's part of it, before the €1,400 I already had money, they can't keep all my money just like that, can you help me?

I do understand what you are saying. Could you answer my question, though, please? If the maximum bet rule was violated, there is no possibility we could help in any other way, unfortunately.🤷‍♀️

How much did you actually have before? What amount would you like to withdraw? I am just trying to understand what exactly could happen there.🤔

Well, I didn't know about the maximum bet rule, but I'm attaching a screenshot of the bets and what part of the money was made with the maximum bet, can we do something?

I played 20 euros in bonus, which they basically gave me 40, and I had to wager 650 to withdraw what I got, very difficult but with the nonsense after 2 weeks and many hours it went up to 2500 euros, I tried a withdrawal 4 days ago ( I already have the account verified with the KYC, that weird one) I withdrew 1000 euros and left approximately 1500 euros in the account to continue playing. I have screenshots and videos about this with dates, and I went to sleep last night at dawn after playing, I left the account in 1500 approx and with the withdrawal of 1000 from 3 days ago, I wake up in the morning and receive a very strange email full of numbers and with this message (We wrote to you regarding your request to withdraw €1000. Unfortunately, we had to reject your withdrawal request due to a breach of our Terms and Conditions by placing bonus bets above the limit with an active bonus and by playing restricted games during the bonus transfer.) I don't understand what you mean, in the profile it says bonus balance (the one they give you) and mine account balance my money from no one else, and with 20 euros that they gave me I made the wager of 650 and went from that to 2500 and in my profile it clearly stated account balance 2500 balance of bonus 0 euros, it was my money and suddenly after reading the email I log into my locowin account and I see that I have 20 euros. I do not suffer from gambling nor am I a regular player, but understand that when I saw that I went from 2,500 to 20 euros after 2 weeks of playing hours, increasing the balance, it made me somewhat upset. If you could please help me, the reality is that I come from a very humble and we were celebrating that money to pay bills... and I still didn't tell them that it disappeared, if something can be done, thank you really. Adrian

Hi, from what you describe it seems to me that it has been explained quite clearly. As long as you played with the bonus, there are some restrictions that apply. And those could be that you can't play it on any game and also some maximum bet you can have on the spin. 

Did you read about this somewhere in the Terms and Conditions ? It should be written there, or in the bonus itself that you activated. 

What games did you play and what was your bet ? 

There were 2 weeks of playing with a balance greater than €2000, I was shooting at 0.80, €1 or €2 even and buying bonuses of €50-70-€80, I had no idea about the bonus but apart from that, the bonus was already finished, I mean this is what I explained in the previous message, in the profile you have your balance and the bonus balance, and a wager of 650 to make that balance yours and withdraw it. I have wagered the 650 for 20 times, maybe in this time I have played I lost a lot and gained a lot, and the balance I had at the time of withdrawal was my account balance, according to what you told me, then I would never be able to withdraw it no matter what I did? The bonus was €40 for a wager of 650 and I ended up having 4000, isn't that difference above the already completed wager supposed to be mine? At what point was I going to be able to withdraw it, I don't understand then why continue playing if it is the same as playing with a demo balance, and I didn't see anywhere that I couldn't play depending on what things or bet limit, I have no idea about that I only know that they gave me €20 when I put in €20 and I had to reach 650 (which is crazy impossible) and I reached 4000 on top of that I can't withdraw it for sure, small print that suddenly now that I have money affects me, well well basically I lost €2500 for playing normally and earning it myself by betting, since we are here I have the question, what should I see done according to the casino to be able to withdraw the 2500, and they couldn't give me some kind of notice the first ones days ago I already won money and played as I told you at the beginning, because leaving me playing for 2-3 weeks increasing my balance very well to take it away is illogical and cruel considering that I won a good amount, I see that it cannot be solved, thank you anyway... I do not recommend locowin based on my personal experience and if I had been able to withdraw I would consider it a very good casino with very good help

If you have fulfilled the entire bonus and its wagering, then I wouldn't see why you wouldn't be able to withdraw. That would be a question for the casino. But you wrote that they accused you of playing some banned games as well. Have you looked into that? Try to catch it first when they tell you what you specifically violated and if you feel that the casino did nothing and evaluated it incorrectly, then we would try to help you. 

If what you uploaded was after the bonus was wagered and the terms of the bonus were met, then you should get the money. 

So try to think about it and be sure to let me know, because if you won fair and square and you think the casino is at fault, then we can try to help by filing a complaint. 

I will wait for a reply.

Hello, I have been playing for 2 days and I managed to complete 1 bonus with €40, I got €250 and another with €40, I got €650. They asked me for my ID and now I have some bank statements. Does anyone know what's going on? I've played other houses like bwin and they don't work. so much to pay

Hello, according to what you describe you are going through account verification. Nothing unusual, and almost every casino has this process built into their withdrawals. I would definitely cooperate and when you successfully complete it let me know. I'm curious how long it will take before you are able to withdraw.

Good luck.  ☘️

I'm the same as the other day, they keep asking for time and I still haven't received the money and the live chat takes a long time and they don't answer.

Could you maybe tell us more? I don't see any other posts from you where you describe your experience at this casino. 🤔

How long are you waiting for the withdrawal, and is your account fully verified?

Locowin does not pay me my prize of 3500 euros. I entered Locowin with the welcome bonus by depositing 50 euros which became 100 for the bonus. Well, I have read about the x36 and everything related to the bonus rules and I complied with absolutely everything and I even have it recorded how I reached 7000 euros. Then after a while of continuing to bet I went down to 3500 and decided on the same day, the 9th, to make the withdrawal and so began the eternal week of account confirmation. Once confirmed they tell me to wait 48 hours and after 48 hours I contact them and they tell me that there has been an internal problem and that they will contact me. In short, this happens today, the 18th in the morning, I open the page now and they have put the initial 50 and they have cancelled the 3500 without even notifying me anything by email as they said. I did not break any of their rules and for the first time they do not attend to me anymore through chat support. Please help me, I don't understand anything.

This must be really frustrating for you, especially if you didn't get any explanation regarding the situation.

Therefore I hope that our complaint team will be able to find out what happened and why did they cancel the winnings.

To do that, they need some additional information from you, so please update your complaint whenever possible. Hopefully we will be able to learn more soon.

If you have anything new regarding this, please inform us as well.

Locowin has taken my money from a welcome bonus which says that there are no wagering requirements, only that I had to bet the deposit x36 and that's what I did and today I went to look at my account and I didn't have the money.

Hi, I saw that you filed a complaint and there you mentioned one more piece of information, namely that the casino told you that you exceeded the max bet of 4€. If this happened then obviously they had the right to take your winnings and Kristina told you and shared the Terms. 

But how many times did you break the max bet? Do you have any betting history? 

You see what it says there, right? No wagering requirements for the welcome bonus and if you want I can send you the betting history.

Now that user pichi has clarified this issue, I would like to reopen my case since if there was no wagering requirement in the welcome bonus at any time... this changes the current situation of my 7000 euros a lot...