Librabet Casino - general discussion (page 2)

Hi, I don't think it's the best idea to judge others with their experiences. How about describing yours? What happened and why can't you get your money out ? 

Also I would ask you not to attack other players, because I won't tolerate it. You need to read everything the player wrote, because he also had some problems, which he managed to solve. 

So I am waiting for your answer. 

I made a withdrawal request, amount 500 euros, on Monday. Today is Friday and the situation of the request remains the same. They send me the same messages again and again.

So you have exactly the same problem i had. It took them over week to process my raw bet withdrawal. I got my money maybe you also get yours.

Hello. It seems the casino should work on its processes a bit. Still, since we do not know what stands behind it, you can help us by sharing the email content.

According to the other player, I'd say it should not take too long.

Shall we agree on a further update on Monday, please?

Does anyone play at librabet? The page doesn't open, will it be temporary?

Hello! Do you know why the librabet page does not open? I've been trying all day from different devices and there's no way. If anyone knows anything about the problem.....

Does anyone know what the problem is with librabet Spain? I can't access!!

Hello there. Thank you for your post. I will pass it to our data team to check it out ASAP. Will inform you as soon as I have any information about what could've happened 😉.

Have you got any real money in your account at the casino? You could try to contact their support as well, do you have the email address of the casinos support maybe? To help you out, here it is support@librabet.com 👈.

Please let us know how did it go, will wait for the update.

Good afternoon:

I have 400 euros in my account.

I have already sent three messages to the email you provided and I have not received a response.

Thank you

Hello. I have read in your opened complaint that the issue was solved. Is that right? You can now access the page and your account as well? That's a great news 👌.

If you're interested you can write a review for this casino and describe your experience😉. You might help other players by doing that. Simply click/tap on this link, if you like the idea 😊.

So what's your next move? Are you going to continue playing/betting there?

Good evening. Did you finally get your money?

Good evening. I would like your opinion regarding a problem I am having with this particular company.

It all started when I requested a withdrawal. They asked me for documents to identify my account and I provided them immediately. Once everything was accepted I assumed that my withdrawal would also be approved. But instead of being approved, they closed my account and blocked my money (€528). After a few days they deposited €50 into my bank account (my last deposit). After submitting a complaint here on the page and checking my complaint, we concluded that the complaint is closed against me. Librabet's reasoning was that in the proof of deposit I sent them to identify my deposits, it looked like a previous movement from the deposits to the company, a deposit to me by a relative of mine. For this reason they considered that the money deposited in my account belonged to the third person and was deposited in librabet on his behalf. This reasoning seemed normal to casinoguru and he closed my complaint vindicating the casino. I then asked that the complaint be reopened and that we ask the casino to quote us exactly the term that states that customers are prohibited from having such transactions on their bank accounts. The casino immediately rejected my request and did not reopen the complaint.

What is your opinion on the outcome of my case??

I am really sorry for the whole situation.

I saw your complaint that the casino has provided enough evidence where you deposited with some money not belonging to you. This is forbidden in most of online casinos and it always should be stated in the terms. It is very important to read them every time before depositing at a casino.

Could I also have these details regarding my account?

How can they prove that this money is not open to me? Because the previous transaction on my account happened to be a deposit from someone? This makes no sound sense.

If you were me, would you accept being robbed of around €500 for such a reason?

Allow me to step in if you don't mind.

Frankly, I'm going to disappoint you, I reckon. Similar to police, casinos also do not explain the process leading to detecting the fraud to the main suspect; it's not a matter of secrecy; it's rather an ultimate logical choice, so no, we can't share the evidence with you, I'm sorry.

I imagine it must be frustrating to learn this, yet I hope you will understand.

As being said, based on the details the complaint team got from the casino, you were most likely funded by someone else to play with provided funds instead of your own. Thus, I believe you were not robbed of any money. You just violated the rules in the first place.

Please try not to do that in any other casinos to avoid another disappointment.

Since all the deposits were made with money that didn't belong to me why doesn't he return the rest and only return one? Did this money belong to me? At least the casino's pretext is funny. If my account was lost, I don't think they would close it because they think I used other people's money. Instead they would wait and wait until some time I am a winner and request a withdrawal. I ask the casino to answer us because my total deposits of €160 were not returned to me !!!

Sorry, but we here on forum cannot provide you with this kind of questions.

Feel free to contact the casino or your complaint resolver to get some answers.

Please always read the terms before even depositing at any online casino in the future, though.🙏

Glad I made an account on the new fun Id payment method it said I was being advertised 200% bonus on first deposit I deposited money and paid with fun Id at librabet casino I logged in with fun Id I went to the bonus tab and there was no bonus I talked to the casino chat and they told me that there is no such bonus and I sent them the offer and again they didn't give me the bonus I talked to the live chat of fun Id and I didn't get any tips either after I made the decision that I won't have any bonus I went to play the my deposit money and again i could not play it gave me a message that my account is disabled again i spoke to live chat and they said i am a duplicate user in the mean time i have not made any second account but guess what fun id made me an account and it didn't let me connect to my own account in short they closed my account no one helped me from the live chat which doesn't work all the time they sent me an email to send some information to give me my money back but I have not received money for 20 days

Do I understand correctly that the payment provider made for you an account at this casino? How is this even possible?🤔🤷‍♀️

I have never heard about something like this happening before, to tell you the truth.

In any case, I would suggest you file a complaint here with our team, so they can investigate it further and help you get your money.

Just follow this link to do so, please, and let us know how it goes.