Librabet Casino - general discussion

If you want to discuss anything related to Librabet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I'm having serious issues withdrawing winning funds from this website. They keep saying everything is OK.. I'm extremely concerned this website is a scam. Any advise on this please?

Brendan.

I'd give them 2 weeks in total. If there's everything OK as they claim, they should send you the winnings within 2 weeks. That's enough time.

Hi Daniel

Thanks for the reply.

So if after 2 weeks I get nothing.

What will I do?

Will I send complaint to gambling commission? Or what options do I have... Its rediculous. The second or even if I get the funds I'm closing down that acc

I can see here that Librabet has many resolved complaints on our website so I believe it was a good idea to start with submitting the complaint here. Let's see how it develops.

Seriously how does this casino get this rating games keep crashing then the games you just played don't work anymore I've been playing for 4 hours crashed about 50 times from the support you hear we have maintenance ok but 5. 7. 9 times on Day I've played in bad casinos but this is the hardness so it's not fun to play 9 stars out of 10 is just a big joke the site just doesn't work.

Hello,

I gave the casino a try and everything was smooth and pleasant. However, I can imagine that it's not good to let players play when the site is under maintenance. On the other hand, I think that it's ok if the site runs smoothly after the update.

To learn more about the casino's reputation, kindly check the proper tab:

https://casino.guru/Librabet-Casino-review#tab=js-tab-reputation

Good afternoon, I have been registered in this casino for two weeks. Last Monday I requested a withdrawal of €170 by card. After contacting them via chat yesterday they tell me that it usually takes 3 business days. What is my surprise that today they cancel the withdrawal and return the balance to my account.

They have not notified me by any means of the reason.. if anything needs to be verified.. they cancel without giving any further explanations.. the chat support does not know how to explain it to me.. they just tell me that they leave a note so that the financial department can contact me. At the moment this bookmaker is not very serious. I request your mediation to be able to withdraw my earnings.

Hello Juan1988,

as my colleague Kristina already said in your complaint. This can be caused by several things. This may be due to an incomplete KYC verification process or due to many withdrawal requests from players or it could be because of some rule violation. Please try to wait a little bit longer. 🙂

Librabet closed my account for no reason and stole almost all the money. Account have been closed for no reason and I don't care why but the money must be returned to the customer not stolen. They don't want me to play with them anymore.. ok, but money is paid out, not stolen. Probably the account were closed because I am a player who brings them losses and not profits. I had almost PLN 1,000 in my account and after a month of tormenting them with e-mails, they only withdraw... PLN 60 (!!!). All bookmakers licensed by Rabidi N.V. it's a scam. Stay away from them.

I'm sorry the casino isn't willing to listen to our recommendation. 🙁

Allow me to quote from the complaint, if you don't mind:

"We strongly disagree with the casino's decision to confiscate your winnings due to a rule that we consider to be predatory and against our Fair gambling codex. We are forced to close the complaint as ‘unresolved’, which will influence the casino’s rating in a negative way."

I have enjoyed playing on this casino and casinos under same brand.

Only complain against librabet is that it seems that withdrawal time is taking very long. I have waited for over a week for withdrawal under 100€ which i got playing as raw deposit since bonus was cancelled cause of managments decision even tho i had email that was offering me 100% bonus.

That's good to know, and I thank you for submitting the user review too!

One week for the withdrawal sounds far too much, but sometimes - it depends. Was KYC verification included, perhaps?

Furthermore, are you still allowed to take other bonuses? I know this "management's decision" as the final state of bonuses termination. 🙂 So, I'm curious.

No KYC included and i was told everything is fine in this matter also. It was just due to technical error it seems, which is a bit strange cause i was told many times its just in que for processing everything is fine etc.

I am not sure if im allowed to take more bonuses. I quess i have to ask but i doubt since there was bonus available but when i deposited i was told in live chat that im not allowed to get bonus by managements decision.

Ok, that's not as clear as I was hoping for. Such inconsistency may raise some suspicion, right?

If you still struggle with the withdrawal, maybe it is time to submit a complaint here on our website:

https://casino.guru/complaints/create

Just be aware there are hundreds of recently opened complaints, but the team is doing all they can to keep up with new ones.

How does it sound to you?

Everything is fine now, i made new withdrawal request and it was processed faster and money arrived within 2 days

Cool! I was hoping the complaint won't be necessary 😀.

Could you share what made you pick up this particular casino anyway? I mean, I'm just curious how players choose where to play. No need to answer, of course.

✨

Crooks. They never pay player withdrawals. Don't believe anything they write above. These thieves are not worth your 1 euro.

Send us the receipt you lier.

Sure Tirokafteri . where do you want me to send it? Can you read what i wrote? It took me over week to make this withdrawal what i got and they declined my bonus which they had promoted? I was not saying this in positive way.