Legiano Casino - general discussion (page 6)

Something similar happened to me too.

Today is my ninth day and I still haven't received anything, and the live chat always gives me the same answers. It's getting a little tiring, to be honest...

Hello, I imagine it is very unpleasant. Based on what we know from player complaints or reviews, this casino pays out eventually; however, it is just so slow. Try to hold on, please.

Hi 🙋‍♀️I have the same problem and have stated every time I close my account that I have a gambling problem.... They don't care. Neither support nor email have blocked or closed my account. They open all accounts without warning and send out advertisements... best regards 🌻🌻🌻

Hi Radka, what's the average payout period at this casino? 10 days? 15 days?

Hello,

This casino, from what I have seen so far, pays much later than a week or so. 🙁

We'll see, but it's embarrassing. I needed my money urgently...

To me, the list and also obviously similar text would indicate this group of casinos uses the same partners to take care of their promotions.

It was just last Wednesday during a call focused on complicated player issues when my colleagues mentioned the increasing trend of such massive group promotions and casinos inability to ensure excluding addicted players from email campaigns once their accounts have been closed due to addiction.

We agreed such a situation is troublesome and should be avoided. However, there is always some catch. We believe we can try to help only if such emails are sent from the official casino email, not through affiliate partners or promo partners. Third parties, despite how it may sound, are beyond our reach.

No wonder you would like to complain about this problem, and I just asked the whole complaint team to advise whether one complaint would be the best start or if they prefer the whole group.

I'll get back to you with a suggestion. 🙏 Try to resist, please!

Thank you very much 🫶🌻

I see the situation is getting really desperate. Sadly, the best advice I currently have is to submit a complaint against every casino that has reopened your self-excluded account without your permission.

Make it clear that you had even problems to let the account be closed despite you keeping mentioning gambling issues. You may then copy and paste the problem description to all complaints you are about to submit. Details will be carried out once the complaints get approved.

I know it is complicated, but at this moment we are unable to handle group complaints, and what is worse, I can confirm many other vulnerable players are currently experiencing the same situation.

It must be so frustrating; we are willing to help and investigate this unbelievable mess.

I understand that, though my colleagues from the Complaint Team have been fighting to get the casino pay eventually. As you may read in this thread, this casino has become at least very unpredictable, not just in the manner of payouts.

I still suggest filling the complaint; the more, the better, especially under such circumstances.

Speaking of which, can you send me the URL I asked for? Resolving the captcha problem is also important, because you are required to submit the complaint on your own. Let me help; provide the full URL, please.

Hey, thank you very much... The bad thing is, I block the ads via email and SMS, and they still manage to send me ads... I'm currently in the middle of a move and am also in pretty bad health, but as soon as I'm well again, I'd like to file a complaint (even against each of their casinos individually). Best wishes and thank you for your response and support.

Hi!

I'm sorry to say that some players have been waiting for months

quoting from complaint

"The player from France is experiencing significant issues with Legiano Casino regarding the non-payment of her winnings totaling €11,774, with three pending withdrawals of €1,500. After two weeks of waiting, misleading advice from support regarding the speed of crypto withdrawals led to further delays and unsatisfactory explanations from customer service."

Submitted on January...

Oh my. I'm truly sorry to hear this!

If the company uses different senders or phone/email exchanges, it is impossible to block it all. 🙁

Get well soon; take your time to rest. There is no rush; complaints can wait.

Look, my complaint has already been posted https://casinogurues.com/legiano-casino-se-ha-retrasado-el-pago-de-las-ganancias-2.

Here's the URL of my complaint. If this isn't resolved, I'll be forced to personally report this casino. I needed the money urgently, and it seems like the casino doesn't care about my situation.

If they're as behind as they say they are with those evasive answers they give me, they should work on Saturdays and Sundays. It's not my problem that they've been so behind for months and months, from what I've seen...

There are things that just don't fit into this puzzle...

❤️thank you very much

I hope we will be able to help change these terrible practices. I know it is not easy, but try to focus on your health. First things first. 🙏💚

Now I see the complaint as accepted and publicly visible—thank you.

I very much agree with your opinion. What, in my opinion, however, does not fit the puzzle, is the money. It is not very responsible to assume without having proof, so let's just say, you may work 24/7 but if you lack the "primary component," it won't work anyway.

Well, I'm done speculating,... I really hope the casino is going to resolve this mess soon.