Legiano Casino - general discussion (page 37)

First of all, thank you… I hope that with your help it will work

I'm very positive and always glad to help.

We'll wait for another update. 😉

Hello,

I also have a €300 payout outstanding since October 22nd.

The live chat always tells me the same thing... Everything is fine and is being processed!

That's really cheeky for €300.

kind regards

Unfortunately, you hear this all the time… I can only very rarely get into the live chat and then I always get the same answer from customer service.

I made the first 5 withdrawals and they were credited in 3/5 working days to my Postepay Evolution card for a total of about 2000 euros, now I have another three withdrawals of 500 euros pending for over 10 days, there will be monthly limits, but with a little patience I think I will receive them, from what I understand it is also a tactic of theirs to have the withdrawals cancelled and play, certainly if I receive all the withdrawals I will never play at this casino again for now I wait..

May I ask if you had any successful withdrawals from this casino before, though?

If you won't hear anything until next week, you should surely file a complaint so our team can intervene in all the cases at this casino.

Will you let us know, please?

May I ask when you received your previous withdrawals, please?

I'm just asking so we can see if it is due to the withdrawal limits, you know.

Because if they use the tactic you describe, it surely would not be fair, right? 🤔

Hi Romi,

Thanks, but I'll just avoid those sites.

I didn't want to waste any more time on their tactics and get in a bad mood 😉

In this case, they have €300 less to pay out, but they also have one less long-term player...

Thank you anyway

From October 8th to October 19th I received all 5 withdrawals of about 2000 euros and since October 19th I have three other active withdrawals but still blocked, so in my opinion it is also their tactic because for an avid player it is easy to cancel them and play them again with the ease of losing them all, so I recommend playing little on this slot site or better not playing at all because if they ask for verification the times are even longer.

Do I understand correctly that you decided to play the money down better?

What do you mean that they are blocked, though?

Could it be due to the withdrawal limits, perhaps?

Just trying to understand it better, you know. 🤷‍♀️

Yes, I've already done that.

In the sense that the 3/5 working days for the credit have passed but still nothing, probably there are monthly limits for withdrawals but they are not specified well, it seems unacceptable to wait all this time, so I repeat and recommend playing little on this site at most make the first 3/5 withdrawals and run away

Hello, did you perhaps try to clear this out with the casino? You are perfectly correct; limits and withdrawal speed are very important, especially the limits, which should be clearly stated in the rules.

I'd say such a casino must have some limits in the rules.

In any case, I respect your experience in the past at this casino; occasionally withdrawals were delayed. There's no disputing that.

My experience with Legiano Casino

Between November 14th and 16th, 2024, after being contacted by a casino advisor who encouraged me to play, I was never informed that the site is considered illegal in Belgium (the country where I reside).

After requesting a refund, the finance department refused to return the funds. The casino is no longer responding.

I am currently in contact with my bank, the relevant authorities and the ombudsman.

My testimony aims to inform players so that they are careful before depositing.

They're the best at scams!!! Like the entire Novaforge LTD group

No customer service, it's AI!

No KYC is required! In short, a big scam

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In recent investigations, FinTelegram has uncovered the significant role of NovaForge Ltd within an international network of illegal online casinos.

I believe that you meant that the casino doesn't have the Belgian license, right?

Because, as I can see according to the casino review on our site, they accept players from your country, but they operate under the AOFA. That means they are not allowed to promote their casino in your country, actually.

Every player is supposed to read all this information before depositing in any casino, so future issues can be avoided, actually.

Therefore, I would say that in my opinion, if you lose your money fairly in such a casino, there is no reason for them to refund you, you know. 🤷‍♀️

Belgium is not listed among the restricted territories in their own General Terms and Conditions, which reasonably led me to believe that this site was legally accessible from my country.

During a phone call I received from one of the representatives, I was encouraged to continue playing and making deposits, without ever being told that the platform was illegal or unauthorized in Belgium.

In accordance with Belgian and European consumer law, a clause cannot be enforced against a consumer if it has not been clearly brought to their attention or if it contradicts other information accessible on the site.

Therefore, I maintain my request for a refund of the deposits.

And I wish you good luck, and keep us informed about the situation, please.

Extremely frustrated – my first deposit bonus was denied even though I followed all the website’s rules. I placed 40,000 HUF on sports bets and spent 8,000 HUF in the casino, yet they claim I had to wager the full deposit, a rule that does not exist anywhere on the website. Misleading and completely unfair.

Hello,

If I understand correctly, the issue appears to be that you have not wagered the entire deposit amount. Can you please confirm? This is a rational and normal rule, though it may appear strange at first. Most casinos require you to wager your deposit three or five times, which I believe is a bit excessive for ordinary deposits.

Well, let me know if you can manage to withdraw, please. Let's find the solution if you struggle to withdraw.