Legiano Casino - general discussion (page 36)

But do they pay in the end or is there someone who has never received the accreditation?

If you haven't broken any rules and the casino is just experiencing a delay, which often happens, paying out around 2-3 weeks, then you should receive your money as normal.

If you make a chargeback, there's nothing we can do to help you, and since this casino pays out to players, albeit late, I don't think it would be the right move in my opinion.

But if you think about it, it's an unfair practice that doesn't encourage players to play. I certainly won't play there anymore... and I think they'll lose a lot of customers. By requesting a chargeback, I'm putting pressure on them and they're required to respond.

Yes, it's not the most user-friendly when it happens to players and it can discourage them, I'm not saying it doesn't. 

However, in my opinion, chargeback is the very last resort, at least for me, because in the future, you may not be able to play at many casinos if you do it. 

If the casino was a scam and you were 100% sure you wouldn't get your money back, I wouldn't be surprised, but this is not the case, even though the waiting times are quite long, in my opinion.

I've been waiting since January for a decision regarding the payout of the guaranteed jackpot prize. I drew two red balls, giving half a million, two purple balls, giving 14 million. I pressed the next ball, and the game froze, giving an error message, which I'll share in screenshots. I checked at Posido Casino, drew three green balls, and the amount was awarded. I continued playing. I reported the issue in the online chat, checked my cookies, and then sent an email with the information the casino requested.

In February, I received information that the issue was being handled by the game provider and that I would receive an official response regarding the assigned reward. Since then, nothing has happened. I've written in chat, but the consultants leave the chat and have blocked access to my data. I either receive no response to my emails or they reply that they don't see anything.

I received a message that I had to re-enter the game. The slot machine was removed from the casinos when I reported my information to the game provider. I haven't received any official response or compensation from the casino. Please help. In February, I filed an official complaint – nothing. In May, I reported the matter to Curacao, but there was no response. 

Hello, I apologize; is this situation related to Posido Casino rather than to Legiano? In any case, it sounds like an ultimately frustrating experience, from your perspective. Has the final decision ever been made?

I'm truly sorry to say that, but if the matter is older than 6 months, we won't be able to accept the case. However, feel free to try it anyway: https://casino.guru/complaints/create

To me it makes sense that you should be able to continue playing, or if there was a malfunction, the bets won't count at all, but it also appears that no one ever told you. Which is just terrible.

- I I checked if the slot machine was working on Posido and on Alfcasino. Everything worked and the jackpot was claimed. The problem persisted in Legiano. After launching, a technical error occurred that prevented me from seeing which ball was drawn: the red or purple ball. Legiano attributed the winnings with an incorrect GAME ID, stating that it was a jackpot game, which I found. The game has been removed from casinos since March after I reported the information to the game provider. I am currently waiting for information on the jackpot award; the matter has been filed as a complaint with the casino licensing authority

Now understand, thank you. However, under such circumstances, I fear the licensing authority is the one to say the verdict. But hey, it has been lasting for such a long time, yet I see no other way to get some final statement or closure.

Casinia The same problem . Jackpot 3 green balls, the smallest win I play. Next jackpot 2 balls red I selected 3 balls the game froze- technical error. It looks like a bug preventing the highest win. Red balls give half a milion.

The issue has also been reported.

The casino assigned the stake from the pre-bonus wagering requirement but refuses to provide information about the ball drawn. The issue has also been reported to the casino licensing authority. 7 months I write email- nothing. Not assigned. On-line- nothing....

Honestly, I’ve never come across the exact same "jackpot-breaking" error happening across several casinos. If something like that shows up in different places, it usually points back to the same game or provider, not separate casinos all failing in the same way. Visual glitches or mismatched game IDs are much more common than multiple independent jackpot errors. At this point, there’s not much more anyone can do but wait for the licensing authority’s response.

It's strange that two identical errors appear when a large amount of winnings is expected. The fact that the matter has been going on for so long still leaves no official answers. I checked at other casinos and everything worked. After submitting the information to the game provider, Cash 'N Riches WOWPOT! Megaways suddenly disappears from the casinos. I also received information in online chat that my data and account access are blocked, so I can't check anything. It's quite strange.

Legiano assigns the winnings to a different game ID, then says the winnings are exactly the same as with the incorrect ID... where I only had two purple balls and two red balls, green ones suddenly appear.

It's possible that I was playing with a different ID, because I also had a jackpot there, but the one where the error occurred didn't have any other colors

I get that, but frankly, the way I see it, we may only speculate. In my opinion the game wasn't ok, which would potentially explain two errors in separate casinos. Casinos usually state rules saying that game errors result in canceled winnings; hence, someone should explain something openly to you. What you described feels like a more complicated situation and I fear only parties involved may fully explain that. 🙁

Can I write e-mail to you? I sent what I find 🙂 to much write now 🙂

Hello, you can. Yet in my opinion, there is no need to hide anything from the forum 😉. More importantly, if you found something interesting or unusual, my colleagues from the Data Team would be interested in any information related to casinos and this situation. I can not make any conclusion; they sometimes can 🙂.

In any case, take your time; I'll be around.

Hello,

I would definitely not recommend the casino and would advise people not to play there. We deposited €400 at the casino and won around €20,000. The terms and conditions state that we can withdraw €7,000 per month, but customer support says we can only withdraw €1,500 per month. We have only been able to withdraw €1,500 in 1.5 months (40 days). The next payouts have been delayed for 3.5 weeks, and customer service writes the same thing every day, as if they were just sending out prescribed sentences about the payouts being delayed. The casino's next rule is that you can only withdraw your winnings in €500 increments, meaning €1,500 per month, and then in increments of €500. You can deposit vast amounts of money, but as soon as you want to withdraw, problems arise. This is the biggest scam I have ever seen in the casino industry.

This is surely not alright that a casino with such a high rating would not stick to the withdrawal limits they have written in their terms, so thank you for coming here to inform us about it.

Lately we had a few experiences with similar situations as well, and we try to "fight" it out and make all the casinos really adhere to their limits, you know.

You have done right that you submitted your complaint, and our team will get back to you as soon as they review it.

Is it the first time you've experienced something like this at this casino, please? How were the previous withdrawals of yours, if any?

Hello Romi,

First of all, thank you very much for the quick processing.

I've never experienced anything like this before, in any casino, and that's why I'm so angry. To answer your question, the first withdrawals of €1,500-€2,000 worked immediately. I hadn't made any withdrawals from the casino before because we were new to the site. We only signed up because all the big names and rappers are currently promoting this criminal casino. It was also rated 9.0 on this site, and we thought nothing could go wrong.

To tell you the truth, this casino is safe; we have a long experience with them, but unfortunately, as seen also from what you write, they delay withdrawals, and we need to find out why that is so we can talk to them and make them change it, of course.

So, hopefully soon your case will move forward and you will get all your winnings. 🙏🤞

I hope so too, but what will happen next from your side?

This cannot continue, with them keeping the profits for weeks.

As you can see, your complaint has been taken care of, and you need to watch the timer on it. Our complaint team will then contact the casino if needed regarding your case, and hopefully we'll be able to get it solved.