Legiano Casino - general discussion (page 35)

Hello,

I've been waiting for my payout for over a week now. Where can I file a complaint so that CasinoGuru can take action and expedite or process my payout?

Thanks

Romi, where can I complain to you with my data since I still haven't received my payout and you're addressing this with the casino?

I contacted you via email. It would be great if you could take a look at it for me.

May I firstly ask when exactly you requested the withdrawal and if your account is fully verified at this casino?

What information did you get regarding the processing of your withdrawal until now?

We will need more information so we can try to help you out, you know.

Hello,

I made the withdrawal on July 31st. The only information I received was an email I sent them stating that processing had to be completed by August 5th at the latest, but that still hasn't happened.

They didn't request any further documentation from me. So the support team said everything was fine, it was just a delay.

They will probably pay out 2 payouts after 2-3 weeks, then they want another KYC after which they will pay you the rest

How can it be that it takes them so long?

How did your first withdrawal go? So far, they haven't wanted to do a KYC.

BG

Okay then. Please try to be a bit more patient, and if nothing happens by Monday, I believe that you should file a complaint so our team can try to intervene.

What do you say?

I got 2x 500€ then they wanted a KYC which I did too and then the payouts went a bit faster I also have a complaint open maybe that sped things up

Okay, how do I file a complaint? Do you have a link for me?

How long did you have to wait for your first withdrawal? And did live chat or email inquiries yield any results?

I have the feeling that I only get standard phrases and they don't even try to help me

Hello Romi,

I have now opened a case because, after reading this thread, I have found that it is a well-known scam by the casino to make people wait for weeks.

The link: https://casinoguru-de.com/legiano-casino-die-auszahlung-an-den-spieler-verzogert-5

Thank you very much and I hope everything will turn out well since it's not a big amount (€500) and I only have this payout.

I also have 3 payments pending for more than 10 days (1150 euros) in addition to a balance of 900 euros, in my opinion this is precisely why they are not crediting me the money because I am in the positive, how can I file a complaint through you? For now I have requested a chargeback procedure through Nexi for the credited money

Hello,

I would like to join this discussion because I’m currently facing a very similar issue with Legiano Casino.

I requested a withdrawal to the same card I used for deposit. My account is fully verified, and there have been no further verification requests or issues from my side.

At first, I was receiving automated responses saying there were "many requests being processed," but I quickly noticed these were exactly the same replies other users here mentioned before.

After that, all communication stopped completely. The casino has ignored all my emails – even those sent to their VIP support address. None of my withdrawal requests have been processed for over a week now.

It’s disappointing and frustrating, especially because I had no idea this could happen when I decided to give it a try. I’m sharing this so other players are aware of the current situation.

Thank you.

Good on you that you managed to file your complaint.

We will wait now to see how it will unfold.

If you filed a chargeback, we won't be able to help you out, unfortunately. The casino will note in their system that a chargeback has been requested.

We only can intervene in cases where players are waiting to get their winnings and the casino is delaying the payment.

This situation is not unusual at online casinos, though. Especially now when people are on holidays and many employees are out of work, actually.

I hope that soon you will be able to get your winnings, and if it passes the 14-day timeframe and they won't be able to pay, we could try to intervene.

It took 16 days for the first payout to be approved

Okay, thanks for the info. That means maybe the payout will be available by the end of next week.

But this is more than just a customer rip-off. Cashiers accept deposits immediately, but delay withdrawals until they're finally able to, just to avoid having to pay out, and the customer loses everything again.

It's a procedure that takes at least 30 days and hasn't started with my bank yet.

If you request a chargeback, though, we won't be able to do anything else, as I said.