Kingmaker Casino - general discussion (page 24)

A record worth avoiding 😀! I appreciate that you maintained your sense of humor. By now, I think I would be a real pain in the a**.

I'll be back tomorrow, so enjoy the Sunday and stay positive. Perhaps Monday is going to be the D-day... 🤞🤞

Definitely, I hope so too! I guess I have not yet congratulated you on such a nice sum. I hope it is not inappropriate under such circumstances, but I think it is a really nice amount. Wish you got it much sooner, though!

Well I have nothing left to do but joke about it.. 😂 Happy Sunday to everyone, see you tomorrow with new news from our fantastic Kingmaker casino 🤡

😁🙌👌 Tomorrow!

Thanks ☺️, I hope to be able to close the celebration with faster withdrawals and in my power 😅. Happy Sunday!

Day 16 and the live chat isn't making any progress. We're still the same. Desperate.

I am sure that our complaint team will get in touch with the casino once again to check on this, so please wait for your complaint resolver to do so.

This is what I received this morning via email:

"Dear John,

Thank you for contacting our Customer Support Team.

We inform you that despite the traffic,

linked to the numerous requests of the period,

Your withdrawal is correctly queued to be paid out imminently.

We just ask you for a little patience,

We will send you an email once the payment has been made.

However, to overcome the discomfort caused to her,

we moved his practice to the top of the list

payments made previously.

You will see that you will receive some welcome news soon!"

But I am firmly convinced that I will not get my payments today either, unfortunately I was told the same thing last week that, my withdrawals were imminent for payment, then another week passed 😂

Well, yeah, we're not getting paid today either, haha. We don't laugh so we don't cry, haha. Anyway, let's hope Casino Guru resolves everything with the complaints.

I despaired the first few days of delay, but now I'm totally resigned and I've accepted the fact that I may not receive this money anymore, that doesn't mean I don't have to bother them at least once a day, we'll try anyway.. I've always played small amounts, we're talking about 10/20 euros a week, it's the first time I've won a similar amount (2100 €) with a single slot, so for me this money can stay there forever until they either give it to me or block my profile 😂

Don't give up, if you don't get your money within 14 days, you can also open a complaint where our team will try to help you and contact the casino. It shouldn't take more than two weeks, and it often happens that players end up losing money out of frustration. Don't do that and try to be patient.

You haven't read what has happened to the other people before you. This chat and this casino are hand in hand. It's a criminal organization that always says wait 14 days. How do they know that? Why doesn't they say that there are lots of complaints from people who haven't received their money? This casino is a criminal organization. People gamble with money, whether they win or not it's the same, you don't get the winnings either, and if you do get them then it's €500 or €1000 after 3 or 4 weeks because they want the players to cancel their payouts and simply bet and lose. It's a tactic to win more money and not pay it out.

Why can't you cash out your entire winnings, for example €3,000, all at once? Why are you only allowed to cash out a maximum of €500 per day? If there are three payouts, you can't cash out more? It's designed so that players can't cash out if they win. I won around €14,000 and I was so annoyed because they just didn't want to pay out, which is why it took so long. I bet everything and lost. That's it. I don't want to get any more gray hair and be stressed.

Casino Guru is hand in hand with all sports betting criminals to help to cheat

Update: I've just received my three pending withdrawals, totaling €1,500. I still have €13,000 left. I'm going to withdraw another €500 per day to see if it takes less time this time. I'll keep you updated.

I just got paid 1500 all at once, I'm going to keep withdrawing

I haven't touched a cent since 03/22 and I will continue to do so until I collect everything.

Well, this is great news, I still haven't received a cent since 03/16

I don't think it's quite fair to blame us for your situation. The casino has quite long payout times, you're absolutely right and I agree. Maybe it's exactly their tactic as you said to make the players lose in the end. But if someone can't last two weeks, then it seems to me that they shouldn't be playing in casinos at all. 14 days that we give to casinos is a kind of standard for us, because it's been tested over time. Different things like payment provider, checks, verification, investigation and so on can come into the withdrawals. So it probably wouldn't be wise to contact the casino right away when a player says he's waiting a day or two for withdrawals, don't you think? 

Of course, I should add that we certainly don't need to be hand-in-hand with the casinos, especially not in the sports betting area, which we don't deal with at all.

From what you can see, the player got some of his money. I say, if you can't hold out and you need the money right away, this casino is probably not the best place for you to play. But it's also important to check the information beforehand every time.

I'm not saying that the casino is not to blame and that this is the way it should be, but unfortunately in some casinos the payout is slower and if you can't adapt to that and hold out for at least a while, then I don't know what to tell you. If it takes even longer we try to help, probably if we were hand in hand with the casinos we wouldn't need to help.

Well, I'll leave your opinion up to you.

Maybe she didn't understand the fact that I've been waiting for 17 working days, the 14 days are now well and truly over.