This morning I tried again to contact the operators in live chat, a certain "Selena" told me that she had forwarded my request directly to the director of the department, inviting me to wait until today. Clearly at this point and, after having waited already 17 working days, I am rather dubious of every word that is said to me by these aforementioned operators. I still have 1200 euros to withdraw, I hope with all my heart that I do not have to wait another month.
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