Kingmaker Casino - general discussion (page 26)

So I still have to wait further. It's not enough that I waited 18 days..

Unfortunately, the complaint also takes some time and our team has to find out what is important in order to contact the casino. I know it's not pleasant but unfortunately it's the way it is.😕

It's 19 working days with tomorrow, I'm really starting to lose patience, not 14 days. They are damn scammers, I understand that I will never receive this money again, contacting them is just a waste of time.

I wonder how this casino has a "high safety rating" on casino guru, when all the reviews are from users who have waited literally months to receive money. I will not play a single cent of these winnings, I prefer to leave them there, or at least receive them sooner or later in some way.

I play on Kingmaker some time. Games is ok, spins working fine. But I not see much bonuses. Only small one when first deposit. Anybody know if they give something for active players?

Run away from this casino while you still can.

Hello,

I imagine this is stressful and I get you are angry. Since I do not know whether you are really interested in discussing the Safety Index and the associated user reviews, for now, I'll just share the real basics considering this specific casino - consult this link, please. 👈

Thus far it says, "No player complaints or very low value of withheld winnings in complaints in relation to the casino's size" which means every complaint submitted against this casino has been resolved and players have been paid.

Based on that, I believe your money is not lost yet.

Despite it being usually difficult to accept, it makes no sense to close such a situation without trying to get them engaged in it at all. Our colleagues are actively investigating ways to assist you; part of that is getting the casino representative engaged in the process.

Once more, I understand you are angry.

I'll wait, I have nothing else to do.

I have three more withdrawals of €500 each. Today they're due to take three business days. It seems like the same thing will happen again as with the last withdrawals. I'm going to file a complaint now because waiting 14 days again seems excessive, considering how these casinos work. I already told Kingmaker that I want them to comply with their €7,000 per month withdrawal rule, and I hope they do.

Update on the status of my withdrawals:

I still haven't received a single euro, in live chat they even answer me that "they are working for me", after almost a month I have not received a single explanation for this nonsense. I can understand two weeks, even if it is absolutely not conceivable, but getting to a month is an absurdity. I made a request here on casino guru, I wanted to know if there was any news about it.

Haven't you filed a complaint? Casino Guru takes care of it and honestly speeds up the process a lot.

Yes I filed a complaint but they are still reviewing it.

How do you know that?

Because that's how my first 1500€ arrived

Day 5, and we're experiencing payment delays again. I have three €1,500 withdrawals on hold again. I don't think it's right or serious to wait so long every time I make a withdrawal. The last time I waited 17 days. This time I'm not going to wait that long to file a complaint.

I would like to inform you that two of my withdrawals have arrived, after exactly 21 working days of waiting, almost a month. I still have 1700 euros to withdraw and a withdrawal of 500 euros pending for 10 days. Today I made another withdrawal of 500 euros, probably the same times will pass, that is almost a month, for each withdrawal.

I'm glad, you have to be very patient, let's see how long my next retreat takes 😅

THIS IS WHAT I HAVE PUT IN MY OPEN COMPLAINT

Hi Mirka, I'd like to let you know that I have three withdrawals pending again, and they're past the payment deadline. The Live Chat tells me the same thing as last time, that there are delays due to the volume of withdrawals. It's always the same excuse.

1- I only want Kingmaker Casino to pay the €7000 limit that I have each month.

2- I see that without a complaint they don't pay.

3- I find it stressful to be like this every time I want to withdraw my money.

4- I have €13,000 left to withdraw. At this rate, will I be withdrawing my money for 6-7 months? I don't think it's normal or legal for me to withdraw my winnings from March until October. Therefore, I want Kingmaker Casino to commit to paying me €7,000 of my winnings each month, as the withdrawal limit they have established. I want Guru Casino to mediate and resolve this as soon as possible. Thank you.

Unfortunately Casino Guru policy is that they give the casino at least 14 days before you can file a complaint. I don't think they can change that, we can only hope to receive them within the 14 business days.