Kingmaker Casino - general discussion (page 22)

Hello, thanks for asking. No, they still haven't. Tomorrow, Friday, will be exactly the 14th day. I sent an email, but there was no response. I can't log in to the live chat anymore, so I'm blocked. My winnings were €6,500. After 14 days, I have €3,000 left. I think they're doing this on purpose, and I wouldn't recommend this website to anyone. Unfortunately, I've divided up so much there and won something once, and they're refusing to pay it out, and I have no idea. Where can I file a legal complaint?

The page just stays blank, as if it doesn't load. Anyway, this is the 14th day and I still haven't received a single euro!

The one from the casino?

No I mean the complaint link page here on casinoguru. Anyway any news on your withdrawals?

Today I tried another email to their address that I usually never reply to, and the response was that my withdrawals should be processed shortly.. I wouldn't be surprised if I had to wait another week 😂 tomorrow is my 15th working day of waiting.

Nothing, I filed a formal complaint here now, because through the live chat they always tell me the same thing with no updates, that it was already in the final stretch, that it was being processed, that there wasn't much left... the same old thing. I've seen casino forums similar to this one from the same company, and the same thing happens in all of them. PATIENCE, FRIEND, haha.

I wonder if they'll ever arrive, I'm really pissed off.

I can see that you have filed a complaint here, and our team will soon try to get in touch with the casino.

Please try not to touch your winnings anymore, even though it is not easy, because only then we'll be able to help you out to get it paid, you know. 🙏

Could you try to change a browser, please?

Also, if you were doing it from your mobile, switch to the computer if possible and let us know if you were able to file the complaint.

If nothing of this works, please write to our complaint team at complaint@casino.guru and explain the situation so they can help you with submitting the complaint.

Please let us know whether you will be able to submit it.

It's been two weeks today and this is what they're telling me over live chat:

Thank you for waiting, Jose. I'm pleased to confirm that your withdrawal is about to be completed. Our finance department will complete it. We aim to process withdrawal requests within three business days, starting the day after the request or the last processed withdrawal. It typically doesn't take that long; this is just an estimate. From what I can see, this transaction is on schedule and should complete any moment now. The transaction status hasn't updated yet, but we will very soon. I assure you, there's nothing to worry about. Please note that this timeframe does not include weekends or holidays. The status of your withdrawal will be updated in your balance history once processed. You'll also receive an email notification as soon as the funds are available in your account.

Thank you for your patience and understanding as we work to resolve this issue. In the meantime, is there anything else I can help you with?

Ok I'll try from PC and let you know!

Hello, when will there be any updates? I tried contacting the live chat again. It just says it's being processed. 14 days are up.

I guess there is not much to gather from such a response if you keep receiving the same one...

I'm specifically missing a decent timeframe for example.

Hello!

I believe your complaint will be updated once my colleagues get to it. Please hold on. 🙏

Well, I've been waiting for 13 days now, and right now this is the last response I've received from the chat:

Thank you for waiting. Reviewing the requests, I see that the finance team has taken them, but there are no updates yet. I'll contact the finance department so they can conduct the necessary investigation. In that case, the withdrawals may be canceled and they may need to manually redo them.

This is already stressful

Sure! I'll check on you on the weekend, perhaps? Just to see whether it worked out for you.

It must be so hard to read this. Despite it's written politely it actually does not say much. 🙁

I've been like this for 13 days, with no answers and no information. That's why I filed the complaint, and I hope to see the money in my account, waiting for three withdrawals of €500 each, and another €13,000 waiting to be withdrawn. I hope each withdrawal doesn't take this long, because it would take too long.

I get that! One huge delay is enough and I hope it is going to be resolved soon. Still, the weekend is ahead of us, so we have to be patient.

Sisi, I'm not going to touch that money. I'm going to withdraw it all.