Justbit Casino - general discussion (page 2)

I described point by point where the casino lies. Lies almost everywhere. Now, if a future player decides to register there, he will not see this review and will make a deposit to the scammers, which will be stolen along with his winnings.

Yet sadly nothing of that has been proved through the complaint, which indicates your statements remain unproven. That's the point. I have no doubt you believe in what you say, so I take that as your opinion. On the other hand, user reviews need to be trusted in order to keep their value intact.

"The player from Russia had complained that the casino had blocked his account and confiscated 75 euros after requiring a KYC procedure despite their policy stating no such procedure for crypto players. He claimed that they had determined his restricted country status from his driver's license and blocked his account. The player had registered his account six months ago using a VPN and had indicated a Russian phone number. He had also raised concerns about the legitimacy of the casino's license. However, we found that the player had violated the casino's terms and conditions by accessing the website from a restricted country using a VPN. Therefore, we could not argue in his favor for the return of his funds and the complaint was rejected."

As anyone can see, these are the very same points you keep repeating here on the forum, saying the casino lied. 🤷‍♂️

How has this not been proven???? The main banner on the home page is a scam. The license is a scam. What else is there to prove? And how did you determine that I am from a restricted country? Just like a casino, with a driver's license?

It is all stated in the summary. Can you please read that again?

I want you to know, that aside from the Data Team which will again inspect the license - and in that regard, I ask you politely to mind this thread regarding Curacao licensees issues👈 - has been commented on.

There is truly little to add.

The lack of KYC check on the main page is an outright lie. She is.

The license on the main page is an outright lie. No license.

The casino determines the player's citizenship based on their driver's license - a lie. This is impossible. It follows that the casino also blocks players, clearly violating its own invented rules.

Try to refute at least any of the statements I made above

It's really pointless to keep this conversation up. Is there anything else you have not yet mentioned several times before? If so speak up.

If not, please do not repeat yourself we won't respond and the same posts will be deleted from now on.

I hope you can reflect on the purpose of the forum.🙏

In fact, you have nothing to answer, which is understandable. All of the above are facts with which there is no point in arguing. This casino is a scam. Let's finish here.

I just checked your latest posts only to find out you keep asking the same questions, expressing the same assumptions, ignoring anything we have alredy told you. 

Thus, your presence on this forum lacks any value, and we won't spend our time talkig to you about the very same topics over again. I'm restricting your from the forum. 

Take care.

Renamed to Joebit (joebit.io) by Luckywayz Limited B.V.

both sites still functional and using same account system. seems only a matter of time before they send out emails regarding the change and turn off the old sites.

Hi, have you played at this casino ? If you happen to notice that this site has been closed, you can let us know and our team will look into it and fix it. I've also checked the page you posted and it looks pretty identical so maybe it will happen soon. 

Thanks for the information. 🙂

https://casinoguru-en.com/forum/general-gambling-discussion/casbit-group-n-v/2#post-125439

see my post here.

All of their sites have got dupes and a proper licence again. seems like these have been found a little early in the transition as they don't seem polished yet and have not communicated to justbit customers about the change.

I have played at justbit, I am able to login to joebit with the same details.

I understand, but I think it would be right if the casino would also notify its players, so at least some email would come. Such information would be important for me personally, so yes. 

Thanks for noticing. 🙂

Indeed whenever it's happened before there's been an email from the company a month prior to the change, they are definitely going about their transition in an irregular fashion!

That strikes me as being extremely responsible. Although it usually costs casinos a lot of money to keep up a positive relationship with players, some of them ruin their own hard work by creating avoidable obstacles. I find it easier not to use the term "mistakes" 😀.

Have you observed similar actions?

I appreciate the notice, this is encouraging for JustBit.

When i originally noticed the new luckywayz limited sites they were with one of the four master licences but I just checked today and they are "under application" with the new GCB so I think they'll pull the trigger on the full swap once they have been approved for that licence.

Our data team is watching the situation closely, so if you'd like to know something or even have some information, please come forward.😉

We surely appreciate it.

Seems like they changed ownership and paymentprovider. SkyGrow Group Limitada has taken casbit place.

One can hope that this is changed becuase they had problems with payment provided (so they say at least)

But it can also just be something that has to do with the bankrupcy hearing against casbit.

So if they have good intentions they have a alot of Refunds to complete, if not then i feel sorry for all new customers.

best regards

L.L

Unfortunately, you didn't have a good experience with them, so I really hope you won't come across anything like that again.

Hi there,

I really hope that someone can help me. 

I lost the past four weeks exactly €29.773 euro at Justbitcasino. I know where you gamble you can loss your money. When i learned that Justbit.io isnt allowed to accept players from the Netherlands, i ask them to have some kind of compensation for my losses because they accepted me as Player without KYC or whatso ever. I did one wirhdrawal about € 4000euros en they only asked for my IBAN. I asked them to refund me 2/3 of my losses, seems fair from my side. They replied that they will look at my request and come back to may. Its now day 12 and no message from there side. Meanwhile they immediatly close my account when i did that request. 

After my request, 2 days later they deduct €1500 from my bankaccount, it shown as deposit in my reference. I asked them how that is possible, because i didnt make any deposit, my account has been closed by them so thats not possible to deposit or to log in. Like my first request they told me to wait for an answer, till today im still waiting. They dont even answer me anymore.

The €29.773 hurts a Lot, but the €1500 maybe more because thats theft. I never gived permission to that. The only thing that i can think about is that a made a deposit when my account was working and that the deposit didnt went trough and a few days later it passed trough but my account was closed.

Can someone please help? I tried to talk to a lawyer in Costa Rica (justbit.io is from Skygrow group Limitada from Costa Rica) but the first one asked me from $20.000 and the second one $15:000 to take my case. I am considering to use one of the two just to make a point to them.

I feel really bad at this moment.

Please help.

Thank you

Hello,

According to what you wrote, there is not much that can be done without bringing in the lawyers, as much as I hate to say it.

Since we are unable to look into the deposit on our own, we will have to rely on the information you and the casino provide. In that regard, I would ask your bank for an inquiry due to an unauthorized transaction.

Since you voluntarily created an account with the casino, and unless your country of origin has been actively used to forfeit your potential winnings, nothing unfair has very likely occurred, so we are also unable to force the casino to return your initial deposit simply because you lost. I imagine it is not good news, but I feel you should be prepared for that.

Here, we operate according to these principles:

https://casino.guru/fair-gambling-codex-for-players

https://casino.guru/fair-gambling-codex-for-casinos

I believe that the attorneys are the ones who can use the laws to back up your claim; we are essentially unable to do so.

Yet you may try submitting a free-of-charge complaint with us. My colleagues will decide whether they can help. This guide might help. 👈

I'm sorry for what you have been through. Please investigate the casino license and allowed countries before you create an account. 🙏