Jupi Casino - general discussion (page 11)

To be perfectly honest the Curacao gaming license providers are not well known for their immediate or constructive responses - in general. 

I can easily imagine that you will be ignored or receive something similar as you did from the casino... 🤯

Nevertheless, I'll wait for any update on this subject.

Yea well I'm not giving up without a fight. It's disgusting the way they treat people. You'd wonder has anyone actually managed to withdraw from jupi casino.

I checked recently resolved complaints, some players were paid after - you can browse through the complaints as well here.

I would still recommend playing only in casinos with the least good reputation, this casino is on the opposite side of the spectrum 🙁.

I also used a prepaid debit card to deposit money to this company and within less than a week they were able to give me the merchant used which was 7372 which is for dating and escort services. Please see their emailed sent. I have sent this to my bank. I am furious that for 2 months they have fobbed me off by saying its not a banking matter. How is a serious breach and violation not a banking issue. I have a window of 60 days to make the chargeback claim and I am almost upon it. Twice I submitted 2 dispute online forms for a chargeback and it was returned as unsuccessful twice despite all the information they asked for being submitted.

I have had such a headache and to be treated like this by your own bank. Whom I've been with for over 10 years is almost worse than what was done here. Please see attachment and thank you for your help. You guys are great.

Lisa

I have a headache with my bank they very rarely send correspondence in relation to this

Did you manage to get verified and get your money out?

I deposited €200 at Jupi Casino in December. I was lucky and won a total of €4100. I sent a withdrawal request for €1000. A couple of days later, Evobet Casino sent me a message saying that the money had been frozen because I had broken Jupi Casino's rules and used a VPN. I don't have an account at Evobet Casino, so I was wondering how to contact them. I had dozens of conversations with both Jupi and Evobet Casinos and asked them to prove that I had used a VPN (which I had not done). I received really mixed messages from both casinos. They promised to refund the €200 (the refund came to the account) that I had deposited. €3900 remained at Jupi Casino. I have complained about the matter but I haven't received a response.

Don't play at Jupi or Evobet casinos! Scam!

Hello,

it must have been quite stressful, a circus. Have any of these casinos shown you when you were supposed to use the VPN? What was in those mixed messages, please?

One way or another, if you believe the casino - or both of them - had made a mistake, I suggest you try to complain through the Casino Guru Resolution Center. Do you want to know more? I'll gladly help you with that.

Hi, the rules of both casinos prohibit the use of VPN. I always read the rules of the casinos and I have not used VPN. I asked Jupi Casino to prove that I have used (to provide evidence) what Jupi Casino thinks is VPN. The casino referred to the rules and, among other things, also wrote this:

"Kindly note that this decision was made on business grounds..."

I am considering filing a complaint through CasinoGuru.

Ok, I have no idea how a business decision is related to VPN usage. Pardon my French but this stinks a bit. No wonder you are convinced this is not about the VPN. If I can help you with anything complaint-related, just ask. No problem at all.